Shannon S Atlassian Team

Hi Rumceisz, This was in a previous version of Confluence, but has since been removed, and it doesn't appear that there is the intention to include it again: * CONFSERVER-28744 * CONFSERVER-32517 However, it does appear that Bob Swift's Advanced Tables Macro can help you with this requirement. Have a look at that and let…

Adrian, Can you let us know what your specific question is about that article? What are you trying to do? Regards, Shannon

Nicholas, Using Custom CSS at all is a Restricted Function of Confluence Cloud, and actually shouldn't be working at all. What sort of CSS were you inserting on your Header/Footer? You should only be able to use plain text and Wiki Markup here. Regards, Shannon

Hi Larry, I would recommend doing the upgrade on the Linux side first, and then migrate to Docker using our usual Migrating Confluence Between Servers documentation. Since this requires that you move your files from Linux to Docker you will want to be versed in how to move physical files to a Docker instance. If your…

Sharon, I can confirm that the "Export to Word" option is still there on Cloud Confluence. I've checked my own instance and it's available. Are you referring to the Cloud instance https://N*********l.atlassian.net? (I've censored all but the first and last characters of your instance URL for your privacy). I found that you…

Wei, Thank you. In your example, I assumed '张伟' to be the name you were mentioning, but it has 2 characters. In your last reply you said they're 1 character, but I'm not able to mention any users in my 6.6.0 instance with one character. Could you try the recommendations from this article, however? * Unable to process…

Fred, You could make a screenshot of the errors you're seeing there and share it with me here? Otherwise you could paste them somewhere such as here or pastebin.com. Regards, Shannnon

Hi Priyanka, The image you attached is a bit small so I'm not able to see your requirement, but if you use the Cumulative Flow Diagram you can see how long issues in a filter have been in a certain status. I hope that helps but let us know if you have any questions. Regards, Shannon

Thank you, Joe, Can you try the workaround here and let me know if you're able to get Jira started then? * Jira application does not start due to disabled bundled plugin Thank you! Regards, Shannon

Thank you, Fred. Can you have a look at your Javascript console in your browser and let me know if you can find more details on what is causing the error? Does this problem occur in more than one browser? Regards, Shannon

Andy, The issue with Word import in Confluence has been logged, and you can follow it here: * CONFSERVER-41626 We've had further reports of this in the past, but it was closed due to the lack of user interest and reports of the behavior. Therefore, I do recommend that you vote on that issue above, since it helps of keep…

Hi Jeremy, Could you have a look at this article and let us know if the add-on is disabled that controls that menu item? * Administration menu not visible or menu section plugin disabled The workaround is to visit the full URL mentioned in that article, and it sounds like the situation you're describing. Hope it helps!…

Hi Jose, So when you filter the results for that project, you don't see anything? Are you able to use the Permissions Helper that might tell you why you cannot see them? You'll need to make sure that you're also added to the project as well as having Browse Permissions; jira-administrator may not be enough. Regards, Shannon

Hi Fred, I have one user with the same error that had ScriptRunner installed, and disabling it fixed the issue. If you have ScriptRunner installed, please be advised it's only compatible up to Jira 7.6.3 at the moment. I would recommend disabling it and see if it helps you. Otherwise, it also seems similar to this bug: *…

Mariusz, I suggest that we create a support ticket for this so we can have a better look at your logs. I've created a support ticket and shared what we've already tried. Someone will have a look at it soon and let you know what we suggest to try next. Once the issue is resolved, please feel free to come back here and…

Thank you Steven, Looks like the same error as before. I see our support team is still on it, and since they have a better way to look through your full log files, they'll be helping to resolve the issue there. Please feel free to reply here again once you have been able to determine the solution along with the assistance…

Thank you for confirming your resolution! Regards, Shannon

Steven, I understand your point; support will be able to submit your feedback as a Feature Request, but you can also submit it on your instance as well using the Feedback feature. If you do not want the module disabled for your instance, you can let the team know on the ticket, and they can leave it on for your new users.…

Glad to hear, Thelma! Take care and kind regards, Shannon

Hi Filip, That's odd; can you confirm the name of the log file it is that you're looking at? All startup and installation logs should go to <confluence-home>/logs/atlassian-confluence.log by default. Regards, Shannon

Joe, You need to reply to the thread directly. Email reply isn't possible because we don't use Jira for this page, and all email replies go to community-do-not-reply@em.atlassian.com. Attachments are only possible as an image file, or you can paste a portion of your logs in the text reply box here. Some users also use…

Hi Volkan, I found a few more suggestions online for users trying to build a Alpine based docker image. Perhaps they could help you? * Try apk update and apk add, or * RUN apk add --no-cache bash (keeps the image small) or * Someone also mentioned to try using RUN /bin/sh instead of bash, or even RUN /bin/sh -c "apk add…

Hi Todd, No, system administrator shouldn't be required to view the Automation section of Jira Service Desk. Could you do me a favor, and go to the Jira Service Desk project on 6.4 where you're not able to see "Automation" and click on the "Email Requests" option, and let me know if you get an error. That will help us to…

Hi Dar, Thank you for providing those logs. I'm looking for the line 'Caused by:' but was unable to find it in your snippet. Could you have a look and let me know what the logs say is causing that error in particular? Can you also confirm what version of Jira you're running? Thank you! Regards, Shannon 

Glad you were able to resolve the permissions issue. Back to the Spring Application error, I understand out of the 10 resolutions, you have checked 6. If you want to skip the resolution that asks you to do a fresh install for now, you can, but I would recommend checking the remaining 10. Failing that, you can do a fresh…

Hi Andrew, Could you have a look at the log file again and let us know any ones that you see when the issue occurs that starts with "ERROR" as well as the "Caused by" line at the bottom? This will help us to narrow down the issue. Could you also let us know if this occurs on every dashboard, or only specific ones? Are…

Hi Joe, Can you let me know where you've done this? I'm not seeing anything attached to this question. Shannon

Hi Peter, I've asked my colleague Dario to comment on this as well. Dario works in the Cloud Support team. He's provided some further details for you that may help you out. Let him know if you have any questions about his proposal. Regards, Shannon

Hi Thelma, With Confluence 5.9.4 being End of Life, it doesn't sound like an update caused it, so most likely the add-on that does tasks was somehow disabled. Can you go have a look at Confluence Administration > Manage Add-ons and search for Confluence Inline Tasks under System Add-ons? Make sure it's enabled there.…

Hi there, The answer I gave previously is for our Cloud products. If you're hosting HipChat on your own servers, then you will need to speak to your IT team in order to assess your environment for any risks. Have a look at this blog post: * Update on Meltdown and Spectre processor vulnerabilities If you are running…