Shannon S Atlassian Team

Hi Vladimir, It appears your SEN for Confluence server isn't associated with the email address you posted. It appears to be associated with a 3212@ email. Can you try to login with that email and let us know if you see your SEN? If you want to transfer it to a different account, you can do so following the procedure here:…

Hi Aarti, Can you let us know what the full error message says? We need to know what the exact problem is before we can suggest a resolution for you. When you provide these details, can you also let us know what type of email server you're setting up? This will help us to properly advise you. Regards, Shannon

Hi Sigrid, That is true, since a draft is personal, and not considered a page version until it's published. Comala Workflows could potentially help you with this requirement. I'm not very familiar with it, but I would recommend that you try it and see if you're able to do that there. About your title, I want to ask because…

Ben, At this time, it may no longer be possible to disable the New Look on your instance. I've created a ticket for you with our Support team so they can have a look at your instance and help you out there. Thank you for your patience! Regards, Shannon

Hi Sergii, I would say that's a good place to start. Most simply the error means the password is wrong but it could also point to other problems, such as the ones that Nic pointed out in this post. I would recommend checking the cert by running OpenSSL in a terminal and see if you're able to decrypt it. Here are some…

You're welcome, Horace! Take care and have a pleasant week. Shannon

Tadhg, It looks like the log will be called companion.log. Once you select the "View Logs" option it will go straight to the folder which contains the log. Shannon

Fábio, Are you referring to the daily backup that Confluence server makes automatically? We don't recommend relying on that for production instances as mentioned on Configuring Backups. It may work for your instance, if it's so small, but I would still encourage you to make your own backups as well using my tips from…

Love Source Editor. It fixes SO many problems, especially fixing issues with inadvertently copying/pasting invisible code!

Hi Tadhg, It'll be on your top menu bar if you're on a Mac, and in the tray if you're on Windows. Here's how mine looks on my Mac: If you don't see it, let me know your operating system version and I can help you find your logs. Shannon

Hi Colleen, The reason that users cannot see the issue title is most likely because they they haven't been given a Jira license. So it won't be possible to allow those without Jira access to see the titles, unless the project is made available for anonymous users. You most likely would not want to do that, unless your…

Hi Lee! We have a beta for our mobile app here: * Confluence Server mobile app beta The mobile view should show by default when accessing from a device, but the administrator can disable it, so if it's not working, I would check there. Here's more information about that: * Confluence Mobile Administrators can disable…

Hi Sergii, It appears that you have an issue with the cert itself. "java.security.UnrecoverableKeyException: Get Key failed: Given final block not properly padded" usually means your password is incorrect. I would recommend starting there. Regards, Shannon

David, Thank you for confirming that! Glad you were able to get it enabled. Take care, and have a pleasant weekend! Shannon

Hi David, It might be disabled; are you checking under System Add-ons? Otherwise you may not be able to find it. Regards, Shannon

Thank you, Reg! The error you saw can be caused by a lot of things, and looking in the logs should ultimately help you narrow down the issue. If that article above doesn't fix your issue, you can have a look here: * Collaborative Editing and Synchrony Troubleshooting * Troubleshooting Collaborative Editing Be advised that…

Hello Fábio, I would recommend following the Production Backup Strategy when backing up Confluence. * Create a backup or dump of your database using tools provided by your database To avoid any data inconsistency and corruption, it is recommended to shut down Confluence before creating a database backup or dump. * Create a…

Hi Sergii, Can you have a look in your Confluence server application logs and check that Confluence started properly during the last restart? You'll find something such as "init Ready to Serve". In addition, can you show me the screenshot of the error you see when you try to access Confluence? Regards, Shannon

Harun, Happy we were able to assist you! Take care, and have a nice weekend as well. Regards, Shannon

Hi Filip, Glad it was just that! :) Take care, and have a pleasant weekend. Regards, Shannon

Harun, As my colleague Ann has mentioned, we recommend that you have your administrator check the Space Permissions as well for the SR-Campus space. It could be possible that you haven't been given edit permissions on the space as a whole, which would cause this issue. Let us know if you have any questions! Regards, Shannon

Hi Andy, Thank you for confirming. I've added your versions affected to the bug ticket. I also want to thank you for including your thoughts on the bug ticket. It will help to get more eyes on this in case other users are having the same issue. Take care, and kind regards. Shannon

Hi Parag, Confluence does not have any alignment keyboard shortcuts, per this old feature request: * CONFSERVER-24502 You will unfortunately need to continue using the editor buttons in order to align. Let us know if you have any questions. Regards, Shannon

Hi Mark, It appears that you were looking at the Jira Service Desk Cloud version of the documentation, but not the one that matches your version, which is 3.8 Server: * Configuring the customer portal: Service Desk 3.8 Server At the top of the page if an article exists for other versions, you can use the drop-downs to…

Hello Jason, Do you happen to be behind a proxy as well? If so, could you try to bypass the proxy and let us know if you still see the error? It will also help if you can tail your Confluence Server Logs when you encounter the error and let us know if there are any further details, such as a "caused by" line. The error you…

Hi Devin, This is not possible in Team Calendars at the moment, but there is a feature request to be able to filter results: * CONFSERVER-49360 You can vote on it and watch it for future updates. I would recommend otherwise including your vacation days as a separate event type on the main calendar, or creating a special…

Sergii, Can you let us know exactly what isn't working with https? What behavior are you experiencing in your browser vs what you would like to have happen? The article has a few different settings you need to apply, and each one has a different result, so if you can tell us what isn't happening, we can help narrow down…

Sigrid, In your Page History, you can view who recently changed the page and compare changes. * Page History and Page Comparison Views Your title also mentions a problem with Jira and custom fields. Are you having an issue there, or did you inadvertently write the wrong title? Regards, Shannon

I bought a whole pack of those in Japan! Be careful though, if you got the Frixon kind it just makes the ink go invisible with heat, so it's not really erased. So if you wrote something important, and it's in a hot car, it will disappear. To fix it, you can just put the paper in your freezer and it will make all the ink…

Eirik, Glad it helped! :) Take care and have a pleasant weekend. Regards, Shannon