Shannon S Atlassian Team

Hello Sara, Thank you for reporting this to us. Can you confirm exactly where in Confluence you are encountering this issue? You mentioned you were creating a new term, but I'm not sure which Confluence feature you're referring to. Could you show me exactly what the page looks like where you're attempting to create these…

Hello @Sébastien Almiron, I was having a look at this case with @Manon Soubies-Camy, and I think it will help if we can get a look at your Cloud site in order to understand what's happening here. I'm raising an internal request for you at this moment. Please check your email in a few minutes for that information. When you…

Hello Jolanta, Thank you for reporting this behavior to us. You should be able to add action items (tasks) inside of an Expand macro in Confluence. Upon inserting the Expand macro on a page, I confirmed that I am able to click the Action item button in the toolbar in order to insert a task. Note that it's also possible to…

Hello Andres, Thank you for contacting us about this. Can you tell me if this is the only page that's happened to for you? On that page, were there any particular macros being used? I've noticed that this error happens sometimes when there's a macro on the page causing an issue. To know for sure, we'd want to have a look…

Hello David, Thank you for raising this with us. Issues from Jira are displayed in Confluence using a Jira issues macro. If you have a page in Confluence displaying your data from Advanced Roadmaps, it's likely using one of these macros. Any hierarchical changes you make to your issues on the Jira side will be stored in a…

Hello, Evan! I was just working with @Dominic Lagger when I heard about your issue. It appears to be related to a bug we have reported in Confluence Server, which is specifically with the search capabilities: * CONFSERVER-56163 Searching attachments with filter ancestors will return no results. The behavior is very…

Hello Owen, Could you let me know if you are still encountering this issue, or if you were able to migrate to Cloud? The error you are experiencing could be related to your network not being able to connect to the Cloud servers in order to perform the migration. Have you already gone through the Confluence pre-migration…

Hello @Joao Henrique da Fonseca, Intercom integrations are not provided by Atlassian, and are generally managed using a Marketplace add-on. So while Jira Cloud itself is compliant, compliance for Intercom for Jira is up to the vendor, as I mentioned earlier to Amrut. As a part of our Cloud security program, vendors…

Hi Luke, That's great, I'm really glad everything ran so smoothly! Take care, and have a pleasant rest of your week. Shannon

Hi Luke, Have you first tried InnoDB recovery? * Forcing InnoDB Recovery If so, and if that hasn't worked, I found a ticket in our support system where a user had a similar issue. The issue was with the same table, and they did drop it, but they performed the following steps first: * Shutdown MySQL and Confluence. *…

Hello Sridevi, Welcome to Atlassian Community. It's nice to have you join us! Could you clarify a bit on what you're trying to do? It appears you want to add some kind of widget to your Confluence pages. What should the widget do, and where do you want it to appear? Take care, Shannon

@yong hu, Thank you for clarifying. Jira is supposed to ask you to authenticate in that case, but I don't think it should be asking you for every administrative step I'm honestly not too familiar with this, since I primarily work with Confluence, but I found a couple of other users that were having a similar issue. * JIRA…

Ryota, My apologies, I believe that may be another known behavior you're encountering, which we've seen across both the new and legacy editors: * CONFCLOUD-67771 Anchor links from a page placed in another one don't redirect to the anchor link This happens when using the heading anchor links, and attempting to link to one…

Hi Ryan, Thank you for sharing your solution! If you are able to this as a separate answer below, I'll be happy to accept your answer. That way, the question will be marked as answered, and it can help other users if they have the same issue and come across this question. Thank you, Shannon

Ryota, Thank you for confirming that. If you ever have a page where that workaround doesn't work, we can have a look at it for you when you raise a ticket with Cloud Support. Note that you'll need to be a site admin, trusted contact, or primary billing/technical contact in order to raise that ticket. Take care, and have a…

Hugo, We believe we found the cause of this, and we're now working on a fix. I'll update you when that's completed! Shannon

Hello @Francesco Cipollone, As long as you have an account on the Cloud site, you should be able to generate an API token and make these requests. Some API requests are specific to site admins, and you won't be able to access or modify pages and spaces you don't have permission to see, but there shouldn't be anything…

Hello Mitchell, Thank you for confirming that. I saw that my colleague Vinicius was able to refresh your Application Links locally, which fixed the issue. I'm really happy to hear that. I've followed up with you on your other case now, so we can continue from there. Take care, Shannon

Hi Mitchell, Thank you for reporting this issue to us too. I found some examples of this for other Confluence users when editing the Blueprint templates. When the template is removed and recreated, it fixes the issue. I went and created an internal request for this as well, so we can have a look at the templates in your…

Hi Hugo, Thank you for sharing that. The team has been looking into this, and so I'll share your most recent example with them now. I'll let you know if I find out anything about this issue. Take care, Shannon

Hello @JaredH, Thank you for asking about this; it's a really good question. In general, it looks like the macro will show the first paragraph of a page, up to about 2500 characters. However, if the paragraphs are small, it could show two paragraphs within that space. I hope that helps, but let me know if you have…

Hello Mitchell, Thank you for bringing this to our attention, and I'm terribly sorry for the trouble you've been having with this. Regarding your Jira integration: I've followed-up with you on your original request in the question below, since it appears you are running into a known issue: * Jira integration HTTP Errors…

Hello Mitchell, Thank you for raising this, and I'm terribly sorry for the trouble you've been having with this. Based on the errors, it appears that you may be encountering the following bug: * CONFCLOUD-57382 Jira Issues Macro not able to retrieve Jira's metadata We can fix the provisioning of your Application Links, but…

Hello Ryota, Nice to see you again, and thank you for also reporting this issue to us. We've been seeing issues with this in particular with pages created using REST-API, or an add-on, such as one that copies existing page trees to create the pages. Could you tell me if there's any similarity to the pages that you're…

Hello Ryota, Thank you for raising this with us. I haven't seen that behavior on a Cloud site yet. Can you confirm that when you have this issue, all of the images are directly attached to the page, and not being referenced from another page? There are a few things we want to rule out: * Does this happen each time specific…

Hello Ryota, Thank you for raising this with us. The old Anchor Macro isn't included in the new editor, which is what you were using to build anchors in your old page format. That format will only work now on pages using the legacy editor. If you want to use anchors in the new editor, you can use page headings to do so.…

Hello all, In follow-up to my response on the 17th, I've discussed this issue at length with the product team, and we'll be using the following bug to track this exact issue: * CONFCLOUD-69248 Changes not saved when editing Roadmap Planner There was a previous report of another behavior related to the Roadmap Planner…

Thank you for reporting, @Lorin Van Nuland, and I'm terribly sorry you're also encountering this issue. I've been in touch with the product team, and I'll be sharing the information in a bit on this thread, which I'll tag you on. Take care, Shannon

Hi @yong hu, You might be referring to the Administrative access prompt that's enabled by default. For more info: * Configuring secure administrator sessions It's possible to both disable the prompt, and change the timeout. To disable: Disabling secure administrator sessions Secure administrator sessions (i.e. password…

Hello, and welcome to Atlassian Community. It's nice to have you join us! Confluence does not currently track search terms, but I was able to find a feature request for this that I'll share with you below. I would recommend voting and watching this request, so you can be notified if there are any changes. *…