Shannon S Atlassian Team

In that case, I will direct your question to the support team, because we will need to review your Support Zip which will have further relevant information for us. Please check your email in about 5 minutes for those details. Thank you! Shannon

Nitin, I saw you raised a new question to continue the same problem, saying you weren't able to raise a support ticket. The reason is, you have a Starter License, which uses Community as your Support Portal. I would prefer to continue troubleshooting your issue on one thread, so I will respond to you here. In my last…

Hi, If you add the macro there, it will apply to all pages in the space in the footer. You can use wiki markup to do this. For the name of any macro in order to reference it using Wiki Markup, you can check the macro page itself: * Children Display Macro Wiki markup example This example is useful when you want to add a…

Glad to hear, Marc! :) Take care, and kind regards. Shannon

Hello Guy, There is not a specific query in Confluence search (using CQL) for that, but @Stephen Deutsch has given a very good answer on the subject below: * How can I decide the page has inline comment or not He may have further suggestions on your query if he happens to stop by this thread. As for tutorials on building…

Hi Arseniy, Could you please share with me the error messages as I asked from Andrew earlier? You can check the Jira Server Application Logs, and when you trigger the error, look for anything that starts with ERROR and ends with "Caused by:" and then we can know exactly what is causing the problem. Regards, Shannon

Sjoerd, Glad to hear, and happy to help. :) Take care and kind regards, Shannon

Hi Tom, Have those users logged in personally to Confluence yet? A user won't show in People Directory unless they have a profile page yet, and that occurs once they've logged in for the first time. Otherwise I would try these steps below: * Missing People in Confluence People Directory You can also try by accessing their…

Hi Joe, I'm still working on finding these details for you, but I was also able to find this documentation that might give you more information, but perhaps not the exact specifics you're looking for: * Performance Testing Framework I'm sorry that I'm not familiar with Confluence Data Center version. I'm reaching out to…

Thanks, Nguyen, for clarifying. My colleague Andy has responded on a similar question with a very good and visual answer here: * Turning off issue detail view I'll quote him below: As such this feature can currently be opted-in or opted-out of on a per user basis. You would need to have each user login to the Cloud…

Hi Ross, It is not possible to revert your trial to the old style. I would recommend installing a Jira Test instance for Server on your workstation if you need to use the older version that's being displayed on Lynda. This would more closely match what you're seeing on the screen there. The trial setup is pretty easy, and…

Hello, Did you recently just start getting this message? Did it work previously? Could you have a look at the full log file and let me know what it says there? It should start with the word ERROR and end with "Caused by:". This will help us to determine the issue. Can you please also confirm what versions of Jira and…

Hi Sjoerd, There are two separate places that you can set a footer. Site Footer: Confluence Administration > General Configuration > look under Look and Feel > Sidebar, Header, and Footer Space Footer: Space Tools. > Look and Feel > Sidebar, Header, and Footer It is also possible that under the Stylesheet tab or the Layout…

Hello, Guy! There's a feature request for this: * CONFSERVER-36602 It does appear that a vendor has created an add-on for this: * See All Unresolved Comments As for the particular field, I'm not aware of it, but hopefully the add-on can help you? To show tasks created by your user, you can use the Task Report Macro. I hope…

Thank you, Nitin! One, I would recommend following the steps in this article to troubleshoot your issue: * Troubleshooting JIRA Startup Failed Error The article is fairly comprehensive and should cover the issue you're having. I also noticed that you're using an incorrect collation per this error: You are using an…

Marc, It seems that Nic might be unavailable right now, but could you confirm the permissions are correct according to our setup guide for MS SQL? I've seen this error before when the user didn't have the right permissions. If that doesn't work, let me know, and I can help from here. Regards, Shannon

Hi there, I'm testing this in Jira 7.7.0 so I don't believe it's a problem there. The errors are saying that they're timing out and not able to connect to the host. Do you happen to be behind a firewall or proxy that doesn't allow connections to Gmail via either of those ports? Could you try to connect to smtp.gmail.com on…

Hi Marc, This is just a warning, but seems related to Cross Site Request Forgery (CSRF) protection changes in Atlassian REST. Do you happen to see any other lines in the logs that are error messages? They will start with ERROR instead of WARN and finish with a Caused by: statement. Regards, Shannon

Hi Naomi, I'm attempting to replicate this on Confluence Server 6.6.2, but I am not able to. I tried selecting both English and Chinese text and commenting with "查", per your example. * Could you tell me what the error translates to in English that you're seeing? * What errors do you see in your Confluence Server logs at…

Hi there, It's true that when you're logged in as a Jira Service Desk user, then you're no longer considered Anonymous, and then won't have access via this permission. There is a feature request you can track to allow such access: * CONFSERVER-30161 There are 2 possible solutions listed on the bug that you can have a look…

Hi Marc, I would start by having a look at the following: * Logging into another Atlassian application logs me out of Confluence * Configuring XSRF Protection Can you confirm if you access via the IP you have the same issue? If the above also do not help, the next step would be to review your Confluence Server Logs at the…

Hi Jonathan, I think you're running into this issue, probably: * JSWSERVER-15185 It seems to be affecting users with the French language instead of English. A user called Mickaël has a fix in this comment. I would recommend giving it a try if you would like but be advised it's not an official workaround so you could run…

Hi Roman, Actually, what you did was rebuild via the application, but from scratch is a different process that is outlined at the link I sent. Can you try that too? Rebuilding the Content Indexes from Scratch The method for rebuilding the content index from scratch will vary depending on your version of Confluence. For…

Hi, I'm happy to, but we will need to see what errors appear in your Jira Server logs. Could you have a look at that and let me know? Then we will know what the actual problem is. Regards, Shannon

Hi Jan, Thanks for reaching out to me via this thread. A lot of the concerns you mention I've heard from other customers as well, and I understand the need. Let me address each individually. * It's not currently possible to remove the sidebar and make customizations such as that in Cloud, but I've created a feature…

Roman, Besides rebuilding search index, can you confirm you also did the following: * Rebuild the Content Index from scratch following the directions at How to Rebuild the Content Indexes From Scratch on Confluence Server * Rebuild the Ancestor Table from scratch following the directions at Rebuilding the Ancestor Table…

Nitin, Can you let us know the error messages in your logs that you're seeing in your Jira Application logs beyond that Startup failed message? It should tell you exactly why the startup is failing so we know what you need to change in your installation. Regards, Shannon

Hello! Testing with my Gmail account, the following works: * SECURE_SMTP protocol with port 465 and TLS unchecked * SMTP protocol with port 587 and TLS checked Another possibility is you may need to enable Less Secure Apps or create an App-Specific Password if you're using Two-Step Verification. If the above fails, can you…

Hi there, Are you hosting the instance yourself, or are you working through a provider? What are you using for your DNS host? I know some companies will allow it and the process might differ depending on what you're using to host Jira. Regards, Shannon

Thank you, William! I saw your feedback as well. :) Hopefully you will be able to find a workaround using Andrey's suggestion for the time-being. Regards, Shannon