Shannon S Atlassian Team

Hello Andres, Thank you for those details. At this point, we will want to take a look at your site so we can determine the issue. It will require a ticket with Atlassian Cloud Support. Could you please raise this with your Cloud site admin, and have them raise that ticket? They will then be able to give us permission to…

Hi Chris, Thank you for providing all of those details! So to be clear, problem only happens if you were to import a space which you create using the Copy Page Tree add-on? I assume if you were to manually copy/rename the space using the 2nd procedure from How to Copy or Rename a Space, the same issue wouldn't occur? We've…

Hi Jolanta, Thank you for sharing that. From your screenshots, it appears that you're trying to add tasks inside an Expand Macro which is inside a table.I was able to confirm this on my site. Without the table, the macro works as expected: Legacy Editor, expanded: New Editor, expanded: I believe there's a bug that might be…

Abhishek, I was just able to replicate the problem you had, and my page tree looked like this originally: The Test Project page is my default homepage (aka Overview page), and whenever that was set, my pages wouldn't load. If I set my homepage to be another page, it started working again. To fix it, I dragged my Test…

Hello Abhishek, Thank you for letting me know you were able to workaround the issue and for providing the steps. However, I don't quite understand what you did for the following steps: Step 3 : expand Home icon Step 4 : Make the pages Out of this grouped Home icon Step 5 : Delete Home Icon Step 6 : go back to Confluence…

Ryota, If you're not the original author of the page, and truly not subscribed to the parent/space or the page itself, you'll want to consult with your site admin. On our end, we can have a look at the email and the logs in order to know why the notification is still going out. You will need to have your site admin raise…

Hello Craig, Although I've seen people comment "+1" in the past on our bugs and feature requests, I don't believe that does anything specific, other than subscribe you to the thread since you've made a comment. You'll need to click Vote for this issue on the feature request in Jira in order to add your vote: If the "Vote…

Hi Evelien, It looks like your issue could possibly be related to the following case: * CONFCLOUD-70507 Page Properties macro with filter "Including text" won't correctly filter Strings that are placed outside of the Page Properties Macro As far as I can see, the support engineer on your case is currently verifying this,…

In that case, you should shut down Confluence completely, and start it again, without using the proxy, while tailing the Server logs. Then you'll be able to see if there are any problems that it runs into in order to fix this issue. The start sequence should go from "Starting Confluence..." to "Ready to Serve." I would…

Hello @Ryota Hashimoto, According to the information you provided, the Cloud site associated with your account is paid and fully support eligible. There should be no issue logging a ticket with support for Confluence. Your user in particular may not be eligible to log a ticket, so make sure to get in touch with one of your…

Hello Yong, Thank you for the follow-up! To clarify, does that mean things are working again for you? Shannon

Evelien, Thank you for verifying that; so it does look like you had a different issue than the others that responded to your question. You mentioned to @Reiner Konrad that you have a ticket with Support, which was going to be my next recommendation. That will help us to replicate the issue on your site, and review the site…

Sébastien, Thank you for following up, and glad you were able to resolve your issue in the end! Take care, and have a pleasant rest of your week. Shannon

Hello, I recommend that you bypass your proxy, and see if that makes a difference for you. That will verify whether or not the reverse proxy is causing the issue. In regards to the article I shared with you, you may need to contact your network administrator to make those changes. They need to ensure that port 8091 is not…

Hello Benjamin, Welcome to Atlassian Community. It's nice to meet you! It appears that you've run into the following bug: * CONFSERVER-57823 "Purge All" space trash fails with "org.hibernate.StaleStateException" due to Confluence's handling of CustomContentEntity The workaround is to purge the affected page individually,…

Hello Shae, I haven't seen that particular error before, and it does look a bit different than a usual Confluence error. Have you confirmed that all other users are also encountering this error? I would recommend reporting this to your Confluence site admin so they can have a look at this for you. If they determine this to…

Hello Sara, Welcome to Atlassian Community. It's nice to have you join us! It sounds like you're running into the same issue on this knowledgeable article: * PostgreSQL: "java.sql.SQLException: No suitable driver found" Entering the wrong JDBC URL syntax will also throw the same error, as illustrated in this example below…

Hello Ryota, Nice to hear from you again! I see that you asked in another thread, Stop watching all the pages in space. This indeed could be why you're still receiving notifications for that page. There are also other reasons you could receive notifications. For example, if you're following the person who made the changes,…

Hello Chris, Thank you for reporting this to us! The bug ticket you found, CONFSERVER-59196, appears to have a similar error, but isn't directly related. It's related to a Confluence Server upgrade, which wouldn't apply to your Cloud Confluence site. Also, Confluence Server is versioned differently, so this explains why…

Hello, @Netset! I'm sorry to hear your upgrade hasn't gone so smoothly. Could you tell me if this works outside of your reverse proxy? The error you're countering is the one from the following article: * Confluence could not retrieve public key for real-time collaboration service from Synchrony Cause This is caused by…

Good morning, Mitchell! Just confirming that it looks like we were able to correct the broken reference in the database, and so your templates are working as expected now, without any data loss. If you happen to encounter any further issues, please feel free to let me know! Take care, Shannon

Hello @Evelien Van Eetvelde and @Reiner Konrad, This particular issue was a bug on our end, and it has since been resolved. My apologies that you weren't able to access your content during that time! * CONFCLOUD-70472 Page Properties Report and Content By Label won't return pages outside of the Current Space Evelien, could…

Hello @Łukasz Handke and @Justin Tardiff, This was indeed a reported issue on our end, and we've since been able to resolve it. My apologies that you weren't able to access your reports during that time. * CONFCLOUD-70472 Page Properties Report and Content By Label won't return pages outside of the Current Space Glad to…

Hello Yanisa, Welcome to Atlassian Community! It's nice to meet you. There may be an issue with the Application Links of your Cloud site, if both the Jira site and the Confluence site are on the same server. We can have a look at that for you and refresh the links if necessary. To do that, you can raise a ticket…

Hello Mike, Welcome to Atlassian Community, and thank you for bringing this to us. Can you confirm with me which name the site is asking you to change? Are you referring to the Site Title? It will help if you can share with me a screenshot of the screen where you're stuck, and the error message that you see. Thank you!…

Hello Sara, Welcome to Atlassian Community, and thank you for bringing this issue to us. If you mention this issue to one of your Confluence site admins, they can also report the issue to Atlassian Cloud Support. There, they'll be able to provide us with access to the Cloud site, so we can troubleshoot and diagnose the…

Hello Gurjot, In order to download the attachment, you can use a REST-API to get the attachment: * Confluence Cloud REST-API > Get Attachments There are a few suggestions on the thread below on how to work with Confluence REST-API and PowerShell: * Anyone have an example of creating a confluence page using Powershell/REST…

Hello Abhishek, Thank you for reporting this to us. Could you tell me if this happens with all spaces? Please also check to see if there are any orphaned pages in the space: To view the orphaned pages in a space: * Go to a page in the space * Choose Space settings from the sidebar > Content Tools > Orphaned Pages…

Thank you for the update, @Ryota Hashimoto. I would say you can file the support ticket now; we can begin testing from our end, and then if you're able to reproduce it, you can get it over to support. It will also help if you get that behavior recorded on a HAR file, which you can also send to us in support to help with…

Hello Babita, Thank you for reporting this issue. To confirm, does this error occur whenever you try to attach any PDF at all? Can you tell me if it also occurs if you tried to attach another kind of file? There are a few things I can recommend trying: * See if the problem occurs on another browser, workstation, or from…