Shannon S Atlassian Team

Hi Justin, I think it might be related to this issue: * CONFSERVER-30161 If a user (e.g. a JIRA user) is not licensed to use Confluence, they cannot view any Confluence content (from JIRA or Service Desk for instance) - even if that content is available to anonymous users. They currently have to log out before they can see…

Dmytro, Is this a Blueprint you developed, or is it another page you created to be used as a blueprint? It should only be displaying plages in the Page Tree and not actual Blueprints that were developed. Those are only available when you click Create to create a new page. Regards, Shannon

Hi Mike, That's expected. This is because the login is indeed an Atlassian ID, so it just takes you automatically to the ID page to enter the password. Let me know if you have any questions about it. Regards, Shannon

Glad to hear, Elaine! Take care and have a pleasant weekend. Shannon

Avinash, I see that Anastasia is helping you with the issue in the CA ticket, so I will let her continue to troubleshoot there. It does appear that you have two accounts in our support system so we will work through that to determine the issue. Kind regards, Shannon

Hi Jeff, I can confirm I am able to create pages with the C shortcut on my Cloud instance without any issues. This would need to be addressed by our Support Team because your instance may need reindexing or there may be an issue with a specific space that they'll be able to discover in your logs. I attempted creating a…

Connor, * Can you let us know what version of Chrome this occurs in? * What version of Confluence are you using? * Does it occur on all machines with Chrome installed, or only certain ones? * If you clear your cache will the issue continue? Regards, Shannon

Hi Zach, We have an article for this with a workaround since it's not possible to disable within the UI, you will need to edit the source files directly: * How do I prevent anonymous users from using page history? As far as redirection goes, there are a few add-ons listed in this discussion that could help you with that.…

Hi Anne, * Can you let us know what versions of Confluence and Jira you're running? * Has this ever worked? * Can you make sure that the remote API is enabled? Thank you! Regards, Shannon

Lakal, * Can you let us know how you're trying to access Jira from outside of your network * Do you have a domain name, or an IP address? If it doesn't work with the domain, does it work with the IP address? * Are you using http or https? * Can you access the machine itself? (i.e. IP address:80) * What ports are you using?…

Hello Hoogesh, It's not possible to limit the Change-History macro in that way. When you say the "top 10 revisions" can you let me know what you mean by that? What determines if a revision is in the top 10? Regards, Shannon

Hi Cody, I found a bug that describes something similar, but a different error, visually: * JRASERVER-58215 Clicking cancel on "Associate Notification Scheme to Project" screen will display "No project could be found with key 'notifications'" Error Could you just confirm what Jira version you're using and if you're still…

Mike, Using Ivy's actual email address from your instance, I'm not able to replicate the issue and can confirm it works normally. If you get the password box from your first screenshot, it means you're entering an email address that doesn't exist in the system. If you are entering the proper email and it still occurs, I…

You're welcome, Adriano! Happy you were able to come to the same conclusion. Take care and have a pleasant weekend, Shannon

Hi Marco, That is correct, many of our products do not support MariaDB. If you want your voice heard, we do have a few feature requests for it where you can vote and comment with your use case. * JRASERVER-32347 JIRA should support MariaDB * CONFSERVER-29060 Support for MariaDB Thank you for your understanding! Regards,…

@Arbit Support @Peter Nielsen On the bug ticket, CONFSERVER-54986, the developers have a few questions for you about replicating the issue. Can you have a look there and respond on it? It will help them to determine the root cause. Thank you! Regards, Shannon

Avinash, Your Service Desk ticket with Jeffrey is under your ****.co.za account. I wasn't able to find any tickets under the .com version of your domain. Please also note your username is always the same as the email address on your Atlassian ID account. Is the ticket I mentioned the one you're looking to access? I've…

No worries, Hugo! That's right, if it's still the default name, you don't have to specify it. Kind regards, Shannon

José, Thank you! When did the issue start occurring for you? Has it been since the first installation, since the last upgrade, etc.? Could you review the resolution on this article and make sure the necessary fonts are installed? * Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to…

Hi Hugo, According to our Database Setup for SQL Server, that you have likely already reviewed: Field: Instance name Description: To find out your instance name, connect to your database and run one of the following: select @@SERVICENAME; SELECT SERVERPROPERTY('InstanceName'); If you have a default named instance setup in…

Hi Marek, That original knowledgebase article was an unofficial workaround and there doesn't seem to be a replacement for it. It has been requested in the past to prevent users from changing their own avatar, but it has been rejected as we do not intend to pursue this in the future: * CONFSERVER-26043 There is, however, an…

Alex, I'm not sure what you mean about the blue and white thumbnail sheet icon, but in Cloud you can change your site logo and individual space logos, so have a look at this article on how to do it: * Change your Site Logo and Colors Are you referring to this logo? If so, it's not possible to change that one. As for the…

Thanks, Mike! When you enter an email address in that first login box, it checks first to see if it's an Atlassian ID. If it is, it will not ask you for a password there, but redirect you to the Atlassian ID login page. So, if you were to type Ivy's email address that is on the server, it won't do this. However, if I type…

Hi Steven, There is no current keyboard shortcut for this, but I have created a feature request below for it: * JRASERVER-66869 It will help if you can vote on the issue a well as comment with your exact use case and how it will be helpful to your organization. Thank you for your understanding. Take care, and kind regards,…

Hi Justin, Is it only that page, or other pages in the same space? Can you show me how the permissions are in your Service Desk settings, as well as the Permission Settings for the space in Confluence? There are NO restrictions on the page itself, correct? Regards, Shannon

Thank you, Elaine. Can you go over to the Manage add-ons page and verify if all the user-installed add-ons are up-to-date and compatible with JIRA Service Desk 3.5.0? If any incompatible or new updates available, please disable or update them accordingly. Otherwise, if there are not too many installed plugins, please…

I also want to mention that you shouldn't use the same license key for both installations. You can use an Evaluation license for the new instance, and then update the details later when you're ready to abandon the Jira 6.2 instance. See information below on how to update the license key when you need to change it from the…

Hi Dmitry, If you want to test out the HTML include macro before asking your admin to enable it, you can quickly setup a test instance to do so: * Installing a Confluence Trial You can get a free Evaluation license and also use the Embedded database. There, you will have your own instance where you can test whatever you…

Hi Donnie, Do you have any error messages you can share with us? You can check the Confluence server logs. Can you confirm that you haven't run the setup yet? Is this after the first startup? Regards, Shannon

Hi Wahid, The above article also mentions an issue that can occur in a simple environment such as yours: If the problem occurs shortly after startup in a single-node (non-clustered) deployment, see Cluster Panic due to Multiple Deployments. Can you have a look at that linked article and let me know if you have any trouble?…