Shannon S Atlassian Team

Hi Lakshman, To send an email to a page, you would indeed need an add-on. However, we also have the Mail Archiving feature in Confluence, which allows you to store your messages from a specific account in an archive. You won't be able to use it to create pages from emails, as I mentioned, so you can speak to your…

I also want to mention that Confluence doesn't have any content that is displayed in boxes of any sort. You may want to check with your primary Confluence administrator or your system administrator as they might know who installed and setup this add-on. Shannon

I second Nic's question. It looks like you may be using an add-on that's displaying the page twice in this way. Your delete screen is also not the typical Confluence delete screen, so I'd say either your instance is highly customized, or you have an add-on. If you can tell us what add-on you're using for the boxes, then we…

Hi Bill, Thank you for doing that! I do believe this should be fixed very shortly so please watch this space! Regards, Shannon

Lena, What is the error that you're getting exactly? The page IDs and title should not be the same if they are really two different pages. Could you share with me exactly how the two different pages were created? Please also confirm with me what version of Confluence you are running. Regards, Shannon

Lena, I'm curious to know how you were able to create two pages with the same name since Confluence doesn't allow for this. At any rate, you can delete using the following pattern: http://localhost/pages/removepage.action?pageId=999999 If you're not sure of the page ID, you can find it when you put your cursor over edit,…

No worries, Steven! Let me see what I can find out for you. Shannon

Hi Adriano, I just need some clarification here on what you're trying to make happen so I can best understand what you need. I created 5 pages on my instance: * Red (with a label of red) * Orange (with a label of orange) * Yellow (with a label of yellow) * Green (with a label of green) * Blue (with a label of blue) I…

Hi Sebastian, If you are on Confluence Server, you can accomplish this with a User Macro: * How to create a page break function in Confluence to control pagination in PDF exports On Cloud, we have an open feature request for this: * CONFCLOUD-28115 Let me know if you have any questions! Regards, Shannon

Hi Tristam, You have just received an email from me letting you know that I created a copy of your issue in our support queue so we can start working on this issue right away for you. I've also alerted the product teams and let them know they can reach out to you via this post. Thank you for your understanding! Regards,…

José, Can you confirm your Confluence version and when the problem started? Shannon

Glad to hear, Vladimir! If you run into anything do let us know. Shannon

Hi Steven, Could you confirm with me first which product this is related to? I believe you might be referring to Jira? Regards, Shannon

Javi, I'm not aware of that exactly and wasn't able to find any details on it, so I tried to look through our support tickets to see if anyone had tried it before. I was able to find one, but then I discovered it's actually your open ticket with our support team. My recommendation is that we leave this on the…

Niklas, Thank you for trying that. We'd really like to get a deeper look into your issue, so I created a support ticket so we can have a look at your logs. You should receive an email shortly if you haven't already with your support ticket number. Once you get that, would you mind uploading a copy of your space export to…

Hi Mike, I'd like to take a look at this behavior. Can you confirm if your instance is the one at av*******.atlassian.net? If you give me permission, I can login as a support engineer and see what's going on. Thank you! Regards, Shannon

Bryan, I have seen a few users in our Community running Confluence behind WebSeal, so you may be able to find some help here regarding it. Could you tell us exactly what problems you're having and any error messages you receive? Regards, Shannon

Hi Emil, I'm not too familiar with that, but there are some details on our Developer page regarding querying likes along with CQL: * Content properties in the REST API > CQL search extension Perhaps you can start there and see if you're able to find the information you need? If you scroll down to the P2 add-on example…

Hi Robert, The Office Connector is only able to edit files that are directly attached to a Confluence page, thus not possible to edit externally hosted files. I'm tagging your question so that the members of the Marketplace Apps collection can also see your question, in case they are aware of a 3rd-party add-on that can…

Hi Alex, Changing the background in Cloud is not possible, due to it requires custom CSS which is a restricted function. We have a feature request for this below. Feel free to vote and comment there with your usage case as it will help us should we choose to implement the feature: * CONFCLOUD-36137 As for your logos, can…

Hello Bill, It does appear this is a known bug and something our team is actively working on at the moment: * CONFCLOUD-57752 There's no workaround right now but I can tell you it has been escalated and we have plans to fix it very shortly. Please feel free to comment on the case and vote on it as it will help keep track…

Shailesh, In the Site Sidebar, Spaces should be there already. Are you referring to individual Space Sidebars? If you want to add it to an individual Space Sidebar, you could edit the sidebar (hover over the bottom right corner and click the pencil icon) and add a space shortcut that goes to your spaces URL:…

Hi Vladimir, According to Postgres: UTF-8 encoding can be used with any locale. In addition, I reviewed this blog post, Locale in Windows, and it appears that you should be able to use English_United States.1252. I was also able to confirm this by reviewing some of our past support tickets, so please give that a try, and…

Hi Elaine, Can you let us know your Service Desk version and send a screenshot of what you're seeing? Thank you! Shannon

Hi Stefano, This error usually occurs after a more specific error. Can you check your application logs and let us know the full set of errors? To verify, what is your Jira version and is this a fresh install? Regards, Shannon

Rahul, Could you let me know what downtime you're referring to? I believe you may be referring to downtime your company's Cloud site was experiencing. Could you confirm? I tried to look for a Cloud account associated with your email but was unsuccessful. Regards, Shannon

Niklas, Thank you! Can you see the Installation page now? I clicked the lock on the right under Operations which did successfully remove restrictions, and then I added them back as before: It seems for some reason or another the permissions there aren't working properly, maybe because the groups didn't exist on the space…

Paul, Glad to hear! Take care, and have a pleasant week. Regards, Shannon

That's good news, Riccardo! Thank you for letting me know that you are no longer having the issue with Confluence. I understand you're still having the issue with Jira, however. The previous issue looks to be resolved. Is the exact error you're having presently still the one from Tuesday? Shannon

Hi Javi, Could you have a look here as well? * Confluence does not start due to Spring Application context has not been set The hibernate properties error occurs there so it could be a permissions issue, for example, either on the home folder itself or your database. If this does not help, are you able to provide us with…