Shannon S Atlassian Team

Hello! Welcome to Atlassian Community. It's nice to meet you. I first want to set the proper expectations with you that Internet Explorer is not a supported browser to use with the Atlassian Cloud platform. Supported browsers include Microsoft Edge, Firefox, Google Chrome, and Safari. You can get a full list of the…

Hello Christine, Welcome to Atlassian Community; it's nice to have you join us! As we roll out the new editor, some features that were formerly available in the old editor may not yet be available for use. We go over a few of these on our Confluence Cloud Editor Roadmap. There's a request for this missing feature in the…

Hello, Thank you for raising this with us. Supported databases Not that I believe this to be the exact cause of your error, but I want to point out that MS SQL 2019 is not a supported database for the current versions of Confluence. See Supported Platforms for the list of supported databases. As far as Microsoft SQL goes,…

Hello Rebeccah, Welcome to Atlassian Community. It's nice to meet you! It sounds like your new user might not have the right permissions, despite having been added to Confluence. Can you confirm they have the Can Use permissions for Confluence? You can see Monique's reply about this in the thread below: * "Not Permitted"…

Hello James, Thanks for raising this question with us. I think you might be referring to the AWS CLI that's recommended in the Quick Start guide for setting up Confluence on AWS. Is that right? I'm referring to the procedures below: * Amazon AWS - Confluence Data Center on AWS * Running Confluence Data Center in AWS It's…

Hello, Welcome to Atlassian Community. It's nice to meet you. The macros you mention have broken appear to be all related to one specific add-on, Refined Toolkit for Confluence Cloud. Could you tell me if these are the only types of macros that are broken, or if any of the native Confluence macros are also broken? I…

Hello Rob, Thank you for raising this with us. I want to understand the scope of the issue you're having. From what I understand, you've created a new space in Confluence, added a page to it, and now when you try to access the page directly, you get a 404 error. Is that right? Can you tell me, are all of the pages within…

Hello Chris, Thank you for reporting this to us. I've submitted this internally so we can get that long-running task deleted for you. Have a look in your email and there you can find a link to the ticket in our support portal. Could you please approve access to your site so we can delete that long-running task for you? You…

Steve, Thank you for sharing your example with me. In this case, it appears you're working with page layouts, and when selecting the margin of a single layout, it will select that section and delete it. Note that if you have multiple layouts, it will only remove the one you've selected. The entire page content will be…

Srinivas, I would recommend running the same fix that Luke did for the table that's missing (confluencedb.scheduler_clustered_jobs) - just make sure you take a backup of everything before you make any changes. It's best to try on a staging instance first. Otherwise, I found the case you're referring to. It looks that you…

Hi Jolanta, Thank you for confirming that. However, your screenshot is of the new editor and isn't an example contained in a table. To clarify, I was asking if you could test this combination using the Legacy Editor template instead. Here's an example of it working on my site, within a table: Since I was able to confirm…

Hi Nicolas, Thanks for the update; glad it helped! :) Take care, Shannon

Hi Suresh, Thanks for your follow-up on this. The only thing you can edit in Confluence is the templates the Blueprint uses. The behavior you describe has to be done programmatically. In that case, you can have a look at our Developer page on Blueprints: * Developing Confluence Cloud Blueprints If this is something you'd…

Hello Gero, Thank you for following-up on this. Regarding disabling and re-enabling the Confluence Jira Macro, this should still be possible. The documentation states that they often cannot be disabled, as some system add-ons are required to keep Confluence running. Others can be disabled, much like the Confluence Jira…

Hello all, My apologies that you've been having trouble this issue for so long. If you are currently encountering this issue on Confluence Cloud, this is the bug that was created in April 2020 where you can follow the progress: * CONFCLOUD-69899 Wrong aspect ratio for videos on Confluence Pages I'm happy to say that this…

Hello Steve, Welcome to Atlassian Community. It's nice to have you join us. Confluence doesn't have a specific feature that would cause your entire page content to be selected. In order to do that, you'd need to trigger a shortcut, such as ctrl/cmd+A. However, this isn't a specific Confluence shortcut, but triggered by…

Hi Ryota, The Autowatch behavior will assign you as a watcher of any page or blog post that you create or edit. So, if you create a page, stop watching it, and then edit it again later, there's a possibility that it might be adding you as a watcher again. For that reason, you may need to disable the Autowatch setting. From…

Hi Chris, Thank you for your patience! I wasn't able to find a specific issue that might cause this. It seems to be a rare problem, as I was able to only find a pair of examples recently, which resolved on their own. I also noticed this same error would crop up for a few different bugs from the past. That points to a…

Hello, Thank you for following-up with the results of your tests. I'm still confused about one thing, and I just need your clarification on this. I asked you earlier if Synchrony starts up properly if you are not using a reverse proxy at all. You mentioned: I have disabled the apache configuration so I don't have reverse…

Hi Jolanta, Thank you for confirming that. Until that request is resolved, the task macros will only nest inside the Expand macro outside of a table. Were you able to confirm if that's working on the Legacy editor for you? Shannon

Good afternoon! I see that my colleague was able to confirm that indeed you are affected by the above bug, which has since been escalated to high priority. I will be following along on the progress of this bug. Please do let me know if you have any questions about that. Take care, Shannon

Hello there, Happy to help find out what's going on here and get your Confluence site back online. From what I understand, I think you're trying to migrate data from an existing Confluence site to a new SQL Server database. Is that right? Could you just clarify a few things with me? * Is that correct that this was just a…

Hello Inna, Welcome to Atlassian Community. It's nice to meet you! If you're not able to login to the account, and you no longer have access to the email address associated with it, then you will not be able to recover your account. We need to be able to prove that you are the rightful owner of the account. The way we do…

Hello Firat, Thank you for following-up! Let me know if you have any trouble with that. As @Djahari Clark mentioned, the Page Tree macro might be useful for you too, if you need to show all pages under the space. Take care, Shannon

Hi Djahari, No worries, glad this could help you you too! Indeed, either the Page Tree macro or the Children Display macro will work in this situation. The difference is that the Page Tree macro shows all of the pages under a space, and the Children Display macro can be used to show just the children pages of a given page.…

Hello Jolanta, It appears that this is a result of this issue: * CONFCLOUD-68323 Nest Expand or other Bodied Macros in another Macro The table is causing the macros to be nested, which isn't supported at this time. Can you confirm if you able to insert a task macro inside an Expand macro within a table on pages using the…

You're welcome, Craig! Take care, and have a pleasant rest of your week. Shannon

Hello @[deleted], Welcome to Atlassian Community! It's nice to have you join us. You mentioned that the sub-pages are not visible in your Table of Contents. However, the Table of Contents macro isn't supposed to display sub-pages of a parent page. What the macro does is scan the headings on the current Confluence page, and…

Hello Helen, Welcome to Atlassian Community. It's nice to meet you. From my understanding, you want to give your colleagues access to a specific Confluence page, and are unable. Is that right? * Could you share which link you're referring to when you say that they've already clicked the link? * Were these colleagues…

Hello Ryota, You will still be able to stop watching the page, but if you have the Autowatch setting turned on, then it will automatically have you watch pages that you create, edit, or comment on. I would recommend disabling that if you don't want that to happen. I tested to confirm that I was able to stop watching a page…