Shannon S Atlassian Team

To be honest, it does look to be expected but it should definitely say something other than "Unknown error". I would recommend that when you make your comment on the bug, perhaps suggest that another solution would be not to show the comment at all if it's deleted. Regards, Shannon

Hi Martin, I found this bug ticket that mentions the Unknown error while trying to reply to a deleted comment from within Workbox: * CONFSERVER-53572 It suggests at least putting a message that the comment has been deleted. I've commented privately this thread there but please also follow-up on the bug ticket and vote on…

Diego, it looks like you might be using a 3rd-party add-on for your mail handler. Can you confirm if the built-in handler exhibits the same behavior? Regards, Shannon

Joseph, Is there anything in your logs that might give a hint as to why it's timing out? Do you host your own email server or is it with a 3rd party provider, such as Gmail? Please also confirm your Jira version. Thank you! Shannon

Hello, It sounds like Service Desk may not be fully enabled. Can you have a look at Versions & Licenses and make sure it's enabled? Shannon

Martin, You'll need to go through this article to determine the reason for the error. Have a look below: * Confluence does not start due to Spring Application Context has not been set Give that a try and let us know if you have any questions. Regards, Shannon

Hi there, Can you let us know what problem you're having exactly? It's not terribly clear from your message. If you change payment on your account your license doesn't change, but if you renew, you get a new license key, and you can update that in your instance. Are you having trouble doing so? Shannon

Hi David, To be honest, it only requires the following: * Install Evaluation instance of Confluence 5.9.7. * Import spaces. * Upgrade instance to 6.*. * Export spaces to XML. * Import to Cloud. If you prefer to hire someone, have a look at our Atlassian Partners that could help you with that task. Regards, Shannon

Hello Fai! If the anonymous users have any access to Confluence spaces, then they will be able to see those options. I've created a feature request in the past to improve the view for anonymous users. Have a look below: * CONFCLOUD-58930 Please vote on it if you would also like to see that, and comment there with your use…

Hi Tom, We have a current feature request for that: * CONFSERVER-5245 Please comment there with your feedback and watch/vote as well. Let us know if you have any questions! Regards Shannon

Iuliana, What are you trying to do exactly? The XHTML add-on is a System Add-on and Confluence needs it in order to run. You mentioned security risks and a macro called HTML Comment, so is it possible you're actually referring to the HTML macros? If so, this is not possible to enable on Cloud. You can see our Restricted…

Marc, According to the license associated with your email address, you might have a Cloud instance. Can you confirm? The article you're looking at is for Server. The Cloud one can be found here and has different instructions: * Associating issue types with projects Can you have a look at that and see if it helps? Shannon

Seetaiah, From what you're saying, I think you mean this: * Since the Confluence page is linked to a Jira issue, you expect that if the Confluence page is updated, the change gets pushed to the Jira issue. * Thus, anyone following the Jira issue would be notified of the change in Confluence. Is this correct? If so, please…

Hi Benedikt, The previous examples seem to be partial, as it tells us there was a Health Check Failure, but in the actual Jira logs files, there should be a 'Caused by:' line that ends the thread dump that will tell us exactly what made it fail. Can you check your logs and see if you see anything like that? If not, please…

Justin, If you're running into the bug CONFCLOUD-55961 then it appears to still be an open bug that we are working on. Please vote on that bug to help show the number of users who are running into the issue. If you watch the case, you'll be updated of any progress. Thank you! Shannon

Roberto Using SSLPoke you have to connect to your Jira URL. SSLPoke jira-domain.com 443 You have to make sure to be connecting to the remote system and not the localhost. Regards, Shannon

Manef, Thank you for confirming. Please make sure to comment that on the bug! There are a few workarounds mentioned there as you'll need to edit your JAR file, so have a look there and see if any of them work for you. Shannon

Hi Christoph, Can you let us know which groups you have set currently which grant access to Jira Service Desk? Following that, you'll want to check how those users are created in Jira. Are you using LDAP or Crowd, for example? You'll then want to take a look at your directory settings in Jira and then confirm how these…

Seetaiah, Are you asking how to be notified on issues you create in Jira? When you're the reporter, you will be notified of any changes to a ticket, except your own changes. If you wish to be also notified of your own changes, then you need to make sure that setting is selected: * Configuring the user default settings…

Albert, I didn't find anything related to your issue in the past on Community. This looks to be your first post. However, I did see that you raised the same issue in the Jira Software support queue. You've provided more details there and we can obtain full logs from you there so it's better if we keep the investigation…

Manef, Thank you for letting us know. This is related to this bug: * JSWSERVER-15185 It should be fixed for versions 7.7.2, 7.8.0, and 7.9.0 and up. However, if you have one of these versions and it's NOT fixed, please reply on that ticket with your server information. Regards, Shannon

Hi Stefan, The "Preformatted" option means there will be no formatting, which is why those options are disabled. The workaround that Alana let you know about is actually monospace text, but it may help you in the case that you wanted your text to be monospace but linked to a URL. I was able to confirm that if you insert…

Hi Yuriy, This is possible, but it requires a lot of steps. * First, the user will need to have a Confluence license. * Second, you will want to make sure to grant them access to the one space only which contains the page. You can have a look here for information on how to do that: How to grant access to one space only to…

KC, According to your example, the excerpt is on Space A's child page, and not the parent page. So it would look like this: {excerpt-include:SpaceA:Child Page 1} In addition, when you type {Excerpt, Excerpt include macro should show up, and you should be able to just select the child page there. You do not need to involve…

So both of these code blocks are being stored in your HTML macro in Confluence? It looks like you want to use sans-serif? Can you show us what the browser looks like on a normal page vs a Confluence page so I can see the issue? Note that I'm not a professional and I only know the basics of HTML and CSS so I will try to…

Roberto, Can you show us the results of the SSLPoke from the article? Shannon

Did you also have a look at the linked question from there? It has a few more examples: * Solved: Can I have multi-select custom field behave like components/versions fields They also mentioned there were some add-ons to do that, I'm not sure which ones exactly they're referring to but here's a list of some add-ons that…

Apologies for the delay. I’ve been researching your requirements to provide you with any open Feature Requests we have. Feature Request: Allow Custom fields to be added to Jira and JSD User Accounts: * JSDSERVER-2369 For your other requirements regarding export, etc. of course, this will be something considered should the…

Hi there, Thank you for confirming which page you are on. Can you let me know the full steps of what you have done so far? What version of Jira are you using? Lastly, please go through this page entirely to make sure you are following the steps exactly as they are required. * Linking a Bitbucket or Github Repository with…

Robert, That I don't know, as I'm not very familiar with Galera and haven't spoken to any customers trying to set it up. I did find a few things, however: * Setup Database Failed * How to Cluster Atlassian Server Apps in your Data Center - JIRA, Confluence, Stash with MySQL Galera Cluster - this seems to be related to Data…