Shannon S Atlassian Team

Hello @Сергей Корчагин, Good morning, and welcome to Atlassian Community! We're happy to assist you. I understand you're having trouble creating a site. Can you let me know what the problem is? Are you seeing any error messages? I look forward to hearing back from you. Shannon S | Atlassian Cloud Support

Hi @Roman Devengenzo Good morning, and thank you for the suggestion to offer the ability to set a custom icon for Smart Links. We've been tracking a similar suggestion in the following feature request: * CONFCLOUD-76023 Customize Smart Link CSS & Display You can add your vote and watch the ticket so you'll be updated on…

Hi @ccenvcvb, Thank you for following up. The suggestion in CONFCLOUD-14393 isn't something Confluence can do at this moment, and we haven't decided on a course of action just yet. I see you left a comment on the suggestion. Thank you for doing that! Our product managers will see your feedback and take it into account. In…

Hi Morgan, As Kristian confirmed, guest users are always free. From the document you mentioned, Invite guests to Confluence Guests are free of charge (up to 5 guests per paid user). Total number of users (paid + guests) can't exceed the current Confluence site user limit. In your example, you're on a monthly plan with 8…

Hi Michael, Welcome to Atlassian Community! It's nice to have you join us. I understand you are facing a status_breakpoint error while editing a page in Edge. I checked and I don't see many reports of this happening. My first recommendation is to make sure Edge is on the most recent version. If that doesn't help, Microsoft…

Hi @양혜정, Thanks for reaching out to Atlassian Community. It's nice to have you join us! It sounds like you are interested in taking a certification. If you have questions regarding that you can create a ticket here:…

Hi Daniel, Thank you for reaching out to us in the Atlassian Community! I see that you have created a support ticket, and my colleague Dolly will be assisting you. This is the best course of action because we can log bug tickets and have direct communication with the product team. Please provide her with the name of your…

Hello Claudio, Thanks for reaching out to us on Atlassian Community. I understand that updating your site via Scroll Viewport causes images in your Confluence pages to disappear. Perhaps you can reach out to Scroll Viewport's support team, as they might have some insight on why this is occurring. You can reach them via…

Hi Glen, Welcome to Atlassian Community! It's great to have you join us. I understand you have questions about Rovo Search. Atlassian Intelligence Search is integrated in our Premium and Enterprise editions, and enhances the core functionalities of our products. Rovo Search, on the other hand, is part of the Rovo product…

Hi Jeanne, Thanks for reaching out to the Atlassian Community! I understand you're encountering erratic page behavior on your table. This behavior might be related to the sticky table header feature, which can cause erratic behavior on certain screen sizes. We are tracking this in the following bug: * CONFCLOUD-79214…

Hi there, Thanks for raising this question on Atlassian Community. You can add non-http links to Confluence using the linking feature. Your example uses vscode:// links, which are specific to the Visual Studio Code app. Please be aware that Confluence won't recognize these. More commonly used links, such as mailto://, will…

Hi Johan, Thanks for your post. In addition to what Kai mentioned, the behavior you're seeing with Confluence not showing the expected page could be attributed to a few factors. Confluence uses Lucene tokenization for its search, and this could be affecting the search results. Search prioritizes results based on different…

Hi Andre, As Kai mentioned, when you give access to unlicensed users from JSM, they have limited access, such as: Active users who don't have product access to Confluence have very limited access to Confluence. They can view pages, but can't like, comment, edit, view the dashboard, use the space directory, see user…

Hi Ronald, Welcome to Atlassian Community, and thanks for reporting this to us. I found another Community post where a user asked the same issue about e.atlassian.com in this thread: Security Alert - Phising Emails Targeting Atlassian Customers Can you please confirm if this email id is from Atlassian ? e.atlassian.com…

Hi Meghan, Thanks for joining us on Atlassian Community. It's nice to have you join us. I understand you want to create dynamic page links in your project template. It would be best to use an Atlassian Marketplace app here, for example, there are a few that deal with document management and approval. In fact, you would be…

Hi @Ameya Agashe and @Kristian Noergaard Thank you both for confirming, and sharing your indexing language. We escalated this further to the developers and they're working on the main issue; I expect this should be fixed in the coming week. I'll follow up here when I confirm it's working again. Take care, Shannon S |…

Hi Antti, Welcome to Atlassian Community, and thank you for raising this issue. As Peter said, this was due to an issue on the Atlassian side, but it should now be resolved. Can you confirm that you are no longer experiencing the error? Thank you, Shannon S | Atlassian Cloud Support

Hi Ameya, Thank you for raising this issue. In my testing, I found that if I remove the project linker, then the macros work again: Can you try that and let me know if it works? Our developers found this may be related to the indexing language, for example: * CONFCLOUD-80136 Inconsistent stemming of German CQL search terms…

Hi @최정우, Thanks for reaching out to us on Atlassian Community! It's nice to have you join us. 김찬미_마케팅팀(TRU) ‍is not an administrator account on your site. They are a basic user, and their account is still active. If you have any questions about your accounts beyond that, I recommend raising a request with our Customer…

Hi Ayah, Thanks for reaching out to us. I created a ticket on your behalf so we can find out what the problem is. Someone will reach out to you shortly from our team. Thank you, and we'll speak to you soon. Shannon S | Atlassian Community Support

Hi @julius schulze We were investigating the issue but we couldn't find a Certmetrics account associated with your email address. Can you raise a ticket on the portal below and reference UNIOPS-4019?…

Hi Anne, Good morning, and welcome to Atlassian Community! It's nice to have you join us. Unfortunately, modifying the robots.txt file for Confluence Cloud is not currently possible. We have been tracking this requirement in the following feature requests: * CONFCLOUD-8749 Make Confluence more configureable in how it…

Hello Julius, Thanks for raising this question on Community. I'm sorry to hear you're having trouble receiving your badgets. I got in contact with the Atlassian University team about this problem. They let me know that there were changes made to Atlassian University content last year, where completing courses or learning…

Hi Daria, Thanks for raising this question on Atlassian Community. I see you were able to create a ticket with our billing team. Someone will be following up with you shortly. Take care, and we'll speak to you soon. Shannon S | Atlassian Cloud Support

Hello @Sila Asya Varisli, Thank you for your reply. I followed up on Abdullah's support ticket from October. The problem at that time was due to a 3rd-party provider, and the issue has since been resolved. If you're encountering a similar issue, you can raise a support ticket and we can have a look. Thank you, Shannon S |…

Hi @Kay D., Can you look at the top right corner of the bug ticket and confirm you're logged in? You will only have that option if you're signed in. Let me know if that helps! Shannon S | Atlassian Community Support

Hi Greg, Welcome to the Atlassian Community! It's nice to have you. Happy to help with your issue. First, when you create a Cloud site, an organization is automatically created. I checked your account, and I only see one organization and one site. Can you let us know what problem you were having adding guests? I look…

Hello Mariano, Welcome to Atlassian Community! Thanks for raising this question. The behavior you describe sounds like an ongoing bug we have opened: * CONFCLOUD-80151 Teams not allowing to view Confluence pages We don't have a workaround for this issue yet, but if you add yourself as a watcher to the ticket above, you'll…

Hi @yj_seong, Thanks for raising this with Atlassian Community! Thanks for reporting this issue. It would be best if you raise a support ticket. If his is a bug, our team will want know about it so we can report it to the developers. * Contact Confuence DC support In your ticket, include the version of Confluence are you…

You're welcome! Thank you for bringing this up. It should at least help to get more visibility on that feature request. Best of success on the app you're developing. Take care, and I hope you have a nice rest of your week. Shannon S | Atlassian Cloud Support