Shannon S Atlassian Team

Hi Walid, Can you please clarify what you need the add-on to do? You can start below with our documentation: * https://developer.atlassian.com/server/jira/platform/ Besides that, we have a separate forum for development help that you may find useful: * https://community.developer.atlassian.com/ Regards, Shannon

Hi there, Which version of Jira is this? Regards, Shannon

Hi Jon, I do realize now you mentioned your C: drive which means you're likely on Windows. Can you still confirm your OS version and also the browser you're using? This way I can maximize possible solutions for you. Shannon

Hi Jon, This needs to be configured on your computer itself. It's not something that Confluence can even control. If you let me know what OS you have I might be able to provide you with a set of instructions to do that and how to set it up to purge automatically. Shannon

Jourdan, Can you confirm if this question does pertain to Confluence or Jira? The question was put into the Confluence collection but you mentioned that you want it to include the name of the reporter, which is only in Jira. If you're able to confirm, then I can try to see if there's some way to do that. Shannon

Shruthi, Can you please clarify with us what your problem is exactly? When you say it doesn't have space, what does that mean? Can you illustrate? In addition, your header will always be at the top. Can you tell me what you mean when you say you want it below an image? Regards, Shannon

Thank you! Could you let me know which distribution of Linux you are running? In addition, can you try typing mount and let us know what comes up? Regards, Shannon

Hi Jarrod, The issue is due to the fact that you need to have an Atlassian account to access Confluence. Have a look here: * JSDCLOUD-4901 If you need your customers to directly access Confluence to browse through KB articles, you can either: * Make your space anonymous-accessible. This will mean that anyone will be able…

Ralph, It is not possible to configure the default behavior of Confluence search. I did find a feature request similar to your need here: * CONFSERVER-5338 I've commented on the Atlassian level with this question and the exact scope you want to configure, but please feel free to vote on that case and comment there with…

Hi Igor, It is not possible to temporarily suspend your Cloud instance. Once the payment is past due, there is a 13-day grace period. After the grace period, your instance will be stopped. Once stopped, it goes into deactivation and will be permanently deleted within a month. My recommendation would be to create a backup…

Hi there, It sounds like it could also be permissions related. Did you have a look at this thread for a few other suggestions? * libjli.so issue in confluence installation Regards, Shannon

Amrita, Could you let us know what add-on you're using to integrate with Kibana? Regards, Shannon

Chris, It's likely a different issue from what the other users are experiencing. You'll still want to take a look at your logs to see what errors are occurring. Can you let us know what version of Confluence you're running and what errors are in the logs? Shannon

Hi Marcus, No workaround, unfortunately. Can you please clarify what you mean about multiple labels regarded as OR and not AND? This is using the Confluence Search Syntax which explains the behavior. Regards, Shannon

Hi Henry, You can only import XML files that were created by Confluence into Confluence. PDF is possible to be inserted into pages as attachments, but not imported to create a page. You can create pages using Word Documents, however. Have a look here: * Import Content into Confluence Cloud Regards, Shannon

Hi Andy, It appears the document was first created in 2014, and updated in 2015, but as I'm not seeing any further changes, I believe it currently applies to older versions. I've requested a document update here: * JSDSERVER-5823 Please feel free to watch that case and comment there with any input you have concerning the…

Hi Mike, I was able to confirm this behavior on my app. I couldn't find any existing reports for this, so I have created a feature request here: * CONFCLOUD-59957 Please vote on the above request in order to show your interest in such a feature. It will also help if you can comment there with your usage case. Thanks again…

Hello there, According to CONFSERVER-55226, this is related to the following bug: * CONFSERVER-55177 This is a bug introduced in Chrome 65. According to https://bugs.chromium.org/p/chromium/issues/detail?id=829224 and https://bugs.chromium.org/p/chromium/issues/detail?id=826615, this bug is resolved in Chrome 67.0.3387.0.…

Hi Simon, You would need to have a historical version somewhere on another page in Confluence in order to do this. Since you can't call from a former version of a page, I would recommend creating a separate page with the historical data so you can reference it later. Regards, Shannon

Markus, Thank you for clarifying that. Can you try this and see if that gives you the results you need? * How to obtain a list of all pages and spaces integrated with JIRA Regards, Shannon

Hello everyone! I wanted to let you all know that due to your requests I'm creating a feature request for Jira Server, and I was able to find one already in place for Cloud. Could you all please vote on the relevant feature request to your version, and comment on it with your usage case to support the development of such a…

Hi Dina, As Nic mentioned, you can change it from the my.atlassian.com portal. If you're having trouble, please raise a ticket with our Customer Advocates team at support.atlassian.com and they'll be able to assist you. Regards, Shannon

Hi Derek, As Nic said, you need to buy a new Cloud account and migrate your data over. The process is laid out here: * Changing the Cloud Instance URL Let us know if you have any questions about this! Shannon

Glad you were able to resolve it, Livandnyi! Take care. Regards, Shannon

Thank you Michal; when you have a chance do let me know! I'm also curious about what Jessica asked yesterday. Could you tell us if this occurs in all browsers? 

Hi Michal, Is it any task on your entire instance or just the page itself? Can you have a look at this article and see if you have any duplicate tasks? * Duplicate tasks appearing in My Tasks or Task Reports Regards, Shannon

Raimon, When you first start using Team Calendars, it will ask your timezone. From then on, when you create or view an event it will appear in your timezone. Other users who view the event will see the event in their timezones. It is not possible to choose a different timezone when creating an event. Have a look…

Hi Livadnyi, This isn't a bug in Confluence, but due to copying and pasting content from other sources. This can happen as a result and it's best to reset the content using the 2nd method to clear anything that might have been inadvertently added, visible or not. In my workaround, the step isn't to search through the…

Hi Nidhi, This doesn't work in Confluence by default. It does require the user of a 3rd-party add-on called Scriptrunner. Regards, Shannon

Hi Patrick, This line appears to show the install worked: 2018-05-17 19:46:05,953 UpmAsynchronousTaskManager:thread-2 INFO My Username 1176x3658x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/available/featured [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from…