Shannon S Atlassian Team

Hello, Your mouse is covering up what the icon looks like, but this button isn't a part of Jira. It appears to be part of an add-on you've installed. Is it possible that it's this add-on? * Canned Responses Pro for Jira If so, you'll want to disable that add-on if you don't want the button. I would also recommend reporting…

Matthew, You'll want to check your Confluence server logs to see what's going on there. If you're using Confluence Cloud you'll need to raise a support ticket so we can look at your logs for you. Shannon

Happy to hear your Confluence is up and running! Take care, Shannon

Hi there, Which add-on are you trying to activate? Can you verify that it's compatible with Jira 7.10.2? See this article for further information. * 'java.lang.IllegalStateException: Bundle is uninstalled' error due to incompatible Add-on Regards, Shannon

Hi Christophe, Could you check your Jira server logs at the same time you're generating the error in the UI? Send us whatever error messages you see. Thank you! Shannon

Hi Kumar, There's an add-on you could use called ServiceNow Connector for Jira. It's a 3rd-party add-on and so I'm not very familiar with it, but I would recommend giving it a try and reaching out to the developer if you have any issues. In addition, I found a discussion over at ServiceNow regarding possible integrations…

Ahh, thank you for explaining! :) Glad you have it sorted out. Take care and kind regards, Shannon

Ahh, thank you for explaining! :) Glad you have it sorted out. Take care and kind regards, Shannon

Thank you for sharing that! Everything there looks okay. So actually your issue with Health Check is this known bug: * CONFSERVER-55018 As for the 2nd issue with the macro, it may very well be a different bug. Can you try the following test on your database? show LC_CTYPE; show LC_COLLATE; Thank you! Shannon

Hi Evgeny, Are you trying to use this to schedule dates in the future for when certain statuses should be met, or do you want to have it meet dates in the past for when they were met? The basic feature is outlined below, and if it doesn't meet your requirements we'll need to file a request for it: * Add Jira Events…

Hi Hannah, This might also be helpful. It explains the process entirely: * Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance It also refers to the feature request I created which Brant suggested. Regards, Shannon

Thank you, Stuart! I posted this on your support ticket as well in case it requires a separate ticket. Regards, Shannon

You're welcome, Maneesha! Happy to help. Regards, Shannon

Hi Maneesha, It's using the same email address you're using here, so if you haven't received emails from that you may want to check your spam filter or with your email server admin. However, I can tell you it has since been confirmed that it is an existing bug. From our correspondence with you: It looks like you're running…

Makoto, Thank you for letting us know! If you were able to resolve it somehow could you let us know what that is? Shannon

Hi Michael, Are you in the middle of a CSV import of your issues? If not, can you let us know what you were doing on Jira when you saw the error? Can you confirm your Jira version? Regards, Shannon

Hi Maneesha, I created a support ticket for you in our system with your email address. You should have received the creation email by now. You will know when it's resolved because you're included on the support ticket and will be receiving emails from us. Keep an eye on your email for any responses from the team, as they…

Hi Marc, That's correct, this is a wanted behavior in Portfolio and it doesn't appear that we have plans to change that. If this is a project you don't intend on using in the future, and if you have Jira 7.10+ then you could use the Archiving Feature and hide any projects so they don't show up. Regards, Shannon

Hi there, Can you start with using the process described here: * Troubleshooting Character Encodings Please feel free to provide the details so we can help troubleshoot your issue. Regards, Shannon

Hi there, The same issue was addressed in the below thread. Could you have a look there and see if it helps you? * how do I edit a filter? I have a filter for my "Current Projects" and of course when I get reassigned I want to change the project codes it returns. The button initially reads "Save As". When I changed the…

Hi Makoto, Are the users being CCed considered Customers in the Service Desk project? Have a look here: Receiving requests by email > Prepare customers for email greatness What is the actual error when those emails are rejected? See: Troubleshooting issues with the email channel Regards, Shannon

Thank you for confirming, Craig. We need to see your Cloud instance itself to determine the issue. Therefore, I am creating a support ticket now so we can obtain that information from you. Once the issue is resolved there please feel free to come back here and share the resolution as it will help users in the future.…

Hi Marc, I conferred with the rest of the Portfolio team, and the cause is this: The plans in Portfolio do not have a static list of issues; it is constantly changing. If the user is an owner of a project, even if it does not have any issues, it will show up in the list of sources for the plan. The main reason for this is…

Hi Maja, Something from that email is causing Service Desk to flag as junk mail. Can you confirm this email address isn't a forwarder? Do you happen to have another (external) email address you could set up to collect issues rather than the internal one? This way we could check the headers and see why Service Desk is…

Hi Aravindi, It may be that in your Customer Permissions you have the following setting selected: If that is selected, then you want to change to Customers my team adds to the project. If Customers my team adds to the project is selected and they're still appearing as a customer, then it means that they have Create…

Hi David, I see that my colleague had you re-activate Portfolio to resolve this issue. Can you confirm if this indeed corrected the problem or if you're still having issues? Shannon

Thank you for confirming. Can you let me know which error messages are appearing in your Jira logs when you attempt to load the gadgets? Shannon

Hi Yuriy, I'm happy to hear the suggested change to go to a supported timezone fixed the issue! I wasn't personally aware of the issue with old versions of Linux and Postgres. This is something that we will surely be able to document once Postgres 10 is officially supported. If you do run into any other issues using…

Thank you, Maja! We tested it and it wasn't working, so we toggled the email off and on again. My colleague has sent a test now, and it has gone through. Can you please confirm if it's now working for you as well? Regards, Shannon

Great, thank you for clarifying that! Take care and have a pleasant week, Steve. Regards, Shannon