Shannon S Atlassian Team

Hi Yuriy, To be clear, there is a good chance this won't solve your issue, since Postgres 10 isn't supported by Jira at this time. Have a look at my colleague's response below: * Postgres Time Zone for Jira and Confluence Databases You will want to get in touch with your database admin if you have any issues getting that…

Hi Evren, Please have a look at the following article for information on how to get around this error: * Confluence generates Confluence is vacant error on install Let us know if you have any trouble! Shannon

Hi Brian, Confluence 6.1 only supports MS SQL versions 2012 and 2014 (non-Express versions only). I recommend moving to a supported database version and continue from there. Let us know if you have any trouble! Shannon

Marc, Thank you for checking that. So, to confirm, Project A does have some issues that aren't closed yet, but Project B has ONLY issues that are resolved? Can you clarify what you mean by "or even no issues"? Since Project B is only resolved issues, are you saying you expect Project B to not show up at all? Regards Shannon

Glad to hear you got it sorted out! Which suggestion was it? The indexing? Shannon

Both that can occur and also the addition of hidden files that tend to cause problems, so we always recommend zipping the files directly and using Terminal to avoid any issues. Glad you were able to sort it out! Take care, Shannon

Hi Maja, Having a look at your e-mail logs, no emails have made it to the server: https://georgjensen.atlassian.net/secure/admin/SDMailInfo.jspa Can you just confirm the email address your users are writing to? Would it be alright if we sent a test email from our end? Shannon

Lance, Can you show us the full startup sequence surrounding the error you're encountering? This will give us more information. In addition, can you let me know which add-on this is that is causing you trouble? Shannon

Hello, That add-on is a system add-on and the version is the current version for Jira 7.10.2. Can you please try Safe Mode with wiki-editor re-enabled and see if you get the same error? Can you also check your Jira Server logs when generating the error and let me know what error messages you see? Shannon

Hi there, Can you let us know exactly what you're trying to find out? It's not clear from your original post. Regards, Shannon

Steve, I would first try reindexing Jira entirely and see if that helps your issue. If not, it could be that dbconfig.xml isn't pointing to the right place. Can you check that it's now pointing to where you placed the H2 file exactly? * See Accessing JIRA's H2 embedded database If it is, then I would recommend checking the…

Thank you, Stuart! I see my colleague Glauco is currently working to investigate your issue, so I will leave him to it. He has been in touch with you since Friday. Once the issue is resolved through him please feel free to post the resolution here so it can help other users! Regards, Shannon

You're welcome, David! Happy I was able to help. Regards, Shannon

Hi James, For your reports, there are a few suggestions here that might relate to your query: * CONFSERVER-51114 - Ability to report on events by event type and an event field * CONFSERVER-51168 - Report View for People Calendar For the schedule, it sounds like something that could potentially be done with Jira Portfolio…

Aravindi, If you add by groups instead of users then you won't be able to fine-tailor your roles and permissions as you wish. You'll need to either remove the users from the group and create a new group that would give them the permissions they need and none that they don't, or break it all down on a per-user basis. Shannon

Thank you, Storn! That does clarify things. It wasn't immediately evident from Jason's description that this is what he was after and I have seen before users asking to add an Epic to a Sprint, so I had assumed this is what he wanted as well. Thank you for sharing the feature request you discovered! Take care, Shannon

What errors are you seeing, Andrew? There are a few errors you could be running into, here's one of them: * A3 BAD User is authenticated but not connected error message when using JIRA with Office365 If this is not the error, just let us know what you're encountering and we can try to help. Shannon

Yuriy, Indeed Jira 7 won't work properly with PostgreSQL 10 and the workaround is to revert to a supported version: 9.2, 9.3, or 9.4 * JRASERVER-65910 JIRA support for Postgres 10 You may also want to try a different timezone in case the one you're using isn't recognized: A full time zone name, for…

Hi Radosveta, Not that I am personally aware of. Is there a particular reason why those suggestions don't suit your business case? Shannon

Hi Rhys, The issue here was that the zip was unzipped and re-zipped on macOS. You'll want to make sure that you have the original download and don't re-zip it using Finder. If you need to, you can use Terminal for that. Regards, Shannon

Ramesh, It's a bit unclear here what you're trying to do exactly. Can you please elaborate? Shannon

Hi Scott, At this time there is no further solution to this suggestion and it doesn't appear to be something that will be implemented in the near future. * JRASERVER-1626 Make URLs linked in description and comments load in new window * JRASERVER-9380 external links to open in new window My recommendation is to continue…

Hi Marisa, Have a look at these articles to start: * Authenticate failed error when connecting to Exchange * Office365 SMTP configuration receives authentication errors * Unable to connect JIRA to Exchange Server using IMAP due to AUTHENTICATE failed There are a few possible issues there, so please feel free to show this…

Hi David! This is due to this bug: * ID-6537 You'll need to contact support directly (which I see you have already done!) in order to implement the workaround. An engineer has already been assigned to your issue and we'll be able to take care of that shortly. Regards, Shannon

Hi Stuart, I checked our Support Portal but I don't see any tickets raised from your email address since last year. Can you let me know where you logged the case? Shannon

Hi, Can you put a space after each comma? I don't think they're registering as separate tags. Shannon

Hi Bernardo, Without the possibility of use of scripts in ScriptRunner, this is no other way than the manual way you are currently using to get the association. There's a feature request below that asks to display a warning when adding unassignable users to your team: * JPOSERVER-2364 For your 2nd question, Team field is…

Hello Amine, From our article on Prioritizing Work Items: Items that are ranked higher will be considered more important, and Portfolio will attempt to schedule them before lower ranked items. Rank is not the only factor that defines the order. Have a look here: Scheduling Behavior Portfolio for Jira uses the following…

Hi Benjamin, There are add-ons for that but I'm unfortunately not able to find one for Cloud. Here's an example of one for server: * Page Tree Creator There are a few feature requests that may interest you; please feel free to vote on them! * CONFCLOUD-4538 - Creating a Space Template * CONFCLOUD-34208 - Adding child pages…

Hi Jens, It appears your logs are missing the error message itself. Can you have a look again and send me the lines that surround those message? The most important will be the one that starts with ERROR and then the final lines which end with: caused by:. Additionally, what was happening when you saw these error messages.…