Shannon S Atlassian Team

Hi Dennis, Manon is correct! Drafts are now located under the Recently worked on section of Your work. For more information, read the blog below: * Draft, publish, and edit Let us know if you have any questions! Regards, Shannon

Hi Mahananda, It is possible to re-use the same Jira license on another server. You just need to make sure to decommission the former instance. If you need both servers running at the same time for now then I would recommend that you generate an Evaluation license from my.atlassian.com. Regards, Shannon

Hi Florian, That article was for Crowd 2.10 and I see from this Community post that add-on hasn't been available since Confluence 4.0. Have a look at the thread I linked above for some suggestions on what to use instead. In addition, the add-on you linked is the only one available on the Marketplace that seems to work with…

Hi Karolin, The user needs to be able to edit the page in order to edit the Office attachments. Therefore, Add Page is the correct permissions. There's a feature request below to be able to set the Edit in Office permissions separately: * CONFSERVER-29137 If that's something you'd like to see, please vote on the request…

You're welcome, Dewi! Happy to be of assistance. :) Shannon

Hi Stephen, You should see what the Browse Project permissions are for the other projects. You might need to remove him from the main users group and ensure the new group has licensed access to Jira. Let me know if you have any trouble! Shannon

Hi Jason! The workaround that Nic mentioned is available below in our documentation: * How to merge two different JIRA Cloud applications together Feel free to review it carefully and let us know if you have any questions! Shannon

Hi Dewi, I don't believe this is a problem with Jira but the billing system itself. As I mentioned earlier, this needs to be in a ticket so the Customer Advocates team can help you. I created a ticket for you now. You should receive an email shortly from them with information on how to proceed. Thank you for your patience!…

Hello there, The relevant feature request for Jira Software Cloud is now: * JSWCLOUD-7653 Please make sure to add a vote in order to help show the number of users who are interested in this feature. I would recommend that any feedback be placed on that thread where it can be seen by our development team! In addition, a…

Great news! Thank you for letting me know. :) If you can let us know the exact change you were able to make it might help other users in the future. Regards, Shannon

Hi Dewi, From your screenshot, your instance was supposed to renew on July 8th and it did not. The Advocates team have confirmed with me that instance did not successfully renew. Please login to your account, update your credit card details, and your account will renew. If you have any questions or problems updating your…

Hi Shirley, PostgreSQL 9.3 through 9.6 are supported on the most recent versions of Jira and Confluence. * Jira Supported platforms * Confluence Supported Platforms The article you linked is for Jira 7.3, and at that time, 9.6 was not yet supported. Jira 7.3 will be End of Life this January, and so if you're on that…

Hi Dewi, I just spoke with the Advocates team here, and they let me know that you only need to update the credit card on file which will allow the instance to renew. They confirm my findings that the instance has not renewed this month. If you have any further questions for them regarding payment please let me know, and we…

You're welcome, Oliver! Thank you for your help. Shannon

Hi Nate, Thank you for confirming that. If you were to create a test page using another language that doesn't use the Latin alphabet (such as Japanese, Russian, etc.) are you also not able to search there? You can generate text using Google Translate to test with if you don't speak any of these languages. In addition, if…

Hi Pedro, It seems that you could be running into this bug: * JSDCLOUD-5994 Unable to change the default language of a project if a Issue Type is deleted. If this is the case, you'll want to raise a support request so we can correct it directly on your instance. Can you confirm if this is what you were doing? If so, I can…

Thank you for sharing that information, Oliver. If you can confirm that both of your Application links are working normally, I think you may have run into this bug: * JRASERVER-65610 Which was merged with this bug: * JSWSERVER-16013 Could you please vote on that bug to help show the number of users who are running into the…

Hi Oliver, Can you show me the full error you're seeing? Out of curiosity, what language is your Jira instance set to? If you were to lock and re-index Jira, do you continue to have the error? Regards, Shannon

Hello, Prateek! You can import the Cloud backup into Jira Server, which will completely overwrite the target instance. If you only want a selection of spaces, then the only option is to restore it to a Server instance (perhaps a staging instance in your case, if you only want certain projects), and make individual backups…

Hi Devi, Is this for the Cloud instance that starts with tutu*.atlassian.net? If so, it appears that you need to renew your Cloud license first, then you will be able to add more add-ons. Can you try that? Shannon

Hi there, If you're having issues with the Salesforce App Exchange then you will want to reach out to Salesforce directly. We don't have any relation to the Salesforce App Exchange and thus we won't be able to assist you. Thank you for your understanding! Regards, Shannon

Nice find, Sören! Happy you were able to work it out and fix your issue. Do let us know if you have any further questions. Regards, Shannon

Hi Dewi, Can you explain the steps you took to install the add-on? Did you do it from inside the instance or from Marketplace? Can you send a screenshot of the error you're seeing? Shannon

Hello Alyson, I don't have .msg files or Outlook to test this with, but can you check if the MIME type in the attachment properties was set to application/vnd.ms-outlook msg? In that case would it open in Outlook? I also found a few feature requests in my research, these might be useful for you since you use .msg files in…

Thank you for clarifying that, Sören! Can you let us know what errors occur in the Jira log when you attempt to create the issue? Are you able to find anything in the Developer Tools in your browsers as well? It should show any error messages that the browser is encountering. Shannon

Hi Carl, It seems to be something more specific in your environment that's causing it not to work, so it's best if you report the issue to Atlassian Support if you have a valid license for support, or raise a new question with your exact details, and we can try to help you there. Thank you for your understanding! Shannon

Glad to hear, Diego! Take take, and have a pleasant week. Shannon

Hi Diego, I checked and I see that your email address (the one you're using to post here) has been blocked by the system. This is because the first time we tried to email you, Google returned a message saying your email address doesn't exist in their system. I've removed the block now, so you can try to send a password…

Sören, Can you let me know what you mean by "process"? Do you mean a new issue, or a workflow? When did this issue start occurring? Were you able to create in Windows 10 before? One thing I wanted to point out - is your database version is unsupported and may cause issues for you in the future. Officially, only MSSQL 2012,…

Hi Bruce, I would recommend raising a new question so someone familiar with that topic can assist you. If you're actively developing something for Confluence then I recommend the developer forum. Thank you for your understanding!