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Why should I do ? I can not use add-on after install and click free trial

Dewi

After install add on.

subscribe and click free trial. I still can not use add-ons on jira cloud version.

Please help to fix this issue.

The message "Invalid app license"

Comments

Shannon S

Hi Dewi,

Can you explain the steps you took to install the add-on? Did you do it from inside the instance or from Marketplace?

Can you send a screenshot of the error you're seeing?

Shannon

Dewi

Steps:

1. Install the Xray add-on on jira cloud.

2. Click "free trial"

3. try to configure it in manage add-ons.

4. can not configure it. show warning. "Invalid app license"

Could you please help

Shannon S

Hi Devi,

Is this for the Cloud instance that starts with tutu*.atlassian.net? If so, it appears that you need to renew your Cloud license first, then you will be able to add more add-ons.

Can you try that?

Shannon

Dewi

Hi @Shannon S

Yes, It is my office JIRA cloud url. The cloud license is already renew.

I still can not use the xray. I already meeting with Xray team. they check the log too.

But they can not find any error log. so they tell me this is from atlassian.

please help me. I need ASAP

Thanks

Shannon S

Hi Dewi,

I just spoke with the Advocates team here, and they let me know that you only need to update the credit card on file which will allow the instance to renew. They confirm my findings that the instance has not renewed this month.

If you have any further questions for them regarding payment please let me know, and we can move this to a support ticket.

Regards,

Shannon

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