Shannon S Atlassian Team

Hi Jack, I have just a few questions for you. * What sort of Application Links are you setting up? * When you bypass the proxy and use only SSL, does it work? * Can you show us the full stack trace that occurs when you receive that error? * What is the provider of the SSL? Thank you! Shannon

@Eduard Diez Unfortunately the vendor of that add-on has not made it available for Cloud. I'm not aware of a replacement add-on for this to use with Cloud, but I would encourage you to raise a question in the Marketplace Apps collection and see if other users know of a solution for you to use with Cloud. Regards, Shannon

Hi there, My recommendation here would be to go to Settings > General Configuration > Space Permissions (under Users & Security) and remove the default group there, like this: Then, when you create new spaces, the permissions will look like this: You can see here that I am the only user who has access to the space. The…

Hi Robin, Can you confirm that your UPM doesn't require an update? Please also check the logs in Confluence and see if you can determine any errors when you attempt to load the plugin details. Regards, Shannon

Prajuya, Thank you for confirming. I didn't receive the screenshot of your application link settings, or any mention of what errors you were seeing in the Jira server logs. Could you try to send again? Regards, Shannon

Hi there, I would start here for troubleshooting the hanging: * Troubleshooting Confluence hanging or crashing As fr your instance, you confirm your Confluence and PostgreSQL versions? What error messages are occurring in the Confluence logs when your instance locks? Regards, Shannon

Hi Thanh, As a next step, I would recommend following the article below to troubleshoot: * SSL and Application Link Troubleshooting Guide > The remote certificate can't be trusted To help you, I would review the logs in Confluence and Jira to see what other error messages the SSL might be generating. Let us know if you…

Hi there, Can you try the following article and see if it resolves your issue? * The Jira application login is stuck on CAPTCHA validation Otherwise, can you try to reset the failed login count and then see if they can login afterwards? * How to reset failed login count within Jira Regards, Shannon

Hi there! What version of Confluence are you running, and what are you using for your user management? By your error messages it sounds like your user server is refusing connection to your Confluence instance. Are either behind a proxy or firewall? If you bypass them are you able to login? Regards, Shannon

Hi Davin, Unfortunately this is not possible in Confluence without restoring the historical version. We had a feature request for it at CONFSERVER-6062 but we have determined that we will not be implementing it in the near future. Perhaps you could try using an add-on for this? I'm not too familiar but I think maybe you…

Emmanuel, Thank you for letting us know about that! Glad you were able to sort everything out. :) Take care, Shannon

Thomas, On your screenshot, it's a bit cut off on the right. Can you have a look at method #3 below and see if you have the Install button on the right? You'll need to make sure you're the System Administrator in order to install the app. If you don't see the button it's possible you don't have the full permissions. * How…

Hi Prayuja, So when you click Search for a page you're able to find the page? Can you show me what your application link looks like? What error messages are you seeing in the Server instance when you attempt to link the page? Regards, Shannon

Thank you, Emmanuel. I assume that's the latest Chrome version? What is your Jira version? When you look in your Jira error logs what do you see? You can also check the Developer Tools Network console in Chrome and see if it gives us any details. Lastly, are you accessing this using a proxy? Shannon

Hi Ofer, No need to backup Jira before installing Portfolio. The installation generally runs smoothly and won't affect your existing Jira installation until you start using it. However, before you make any major changes using Portfolio, it might be nice to create a backup then. Once you commit the changes it can alter many…

Maxime, Backup manager creates site backups. These cannot be imported as a space. If you want to restore a single space from this backup you'll need to restore it to an external Confluence Server version staging instance, export the single space you want, and re-import that. Otherwise if you restore the site backup it will…

Wow, good catch! Thank you for verifying that with me, and happy you were able to resolve your issue. Regards, Shannon

Hi Maria, Glad that was helpful for you! :) Shannon

Thank you, So using /jira will only work if you set it as the context path so localhost:8080 would work if you didn't change anything. If you use the IP address instead does the same happen? There's no SSL set up? Can you confirm each browser and version that you're able to replicate this in? Thank you Shannon

Hi William, Despite using only English, you haven't installed any language packs, have you? Can you let us know what you happen to be doing at the time that you see the error in your Kanban board? When I was seeing this error it was always with another language, so I think it's another cause. Could you share with us the…

Emmanuel, Can you show us what you have set in your server.xml file? Thank you! We'd like to see your port setup as well as your context path especially. Regards, Shannon

Hello Hasnae, When you set up Jira Service Desk to create tickets via email, you can use the subject and message as the summary and description. However, you won't be able to fill in custom fields without an add-on. For more information, have a look here: * Receiving requests by email Regards, Shannon

Collin, Can you let us know which product you're referring to and if it's the Cloud or Server version? Shannon 

Hi Luciana, In order to create Gantt charts, you can use an add-on for that. Linked below is a selection of 3rd party add-ons available for you to do that: * Jira Gantt Chart Add-ons For importing, I would recommend using an add-on for that as well. One that is available is the MS Project Importer. You should also have a…

Jan, Happy to hear you have resolved the issue! Thank you so much for following up with us. I'm sure it will be helpful to any users who run into the same issue. Regards, Shannon

Florian, I've submitted the request to remove the document below: * CWD-5223 Please feel free to watch it in order to be updated of any changes. Also, by voting on it, we can help collect data on how many users have been troubled by this article. Commenting on it as well will go directly to the team involved. Regards,…

Hi Florian, I can see how it's easy to miss, but you can see from the URL of the article as well as the breadcrumbs that it's a part of our Crowd documentation. Crowd is our identity management product. At any rate, it's still relevant for you because it has to do with linking to Confluence, but an older version. I hope…

I'm not familiar with any of the Google Drive add-ons to say for sure, but it's likely one of these: * Jira Cloud Google Drive Add-ons If you recognize one, you can go to Manage Add-ons in your instance to see if it's installed. You can also go there anyway and search your user installed add-ons for "Google Drive" and…

Victor, Please raise a new question so that our Stride users can help you with your issue. This question was regarding Sourcetree so it's really best to create a new question. Shannon

Hi Neha, Can you let me know which step you completed to try to resolve the issue? Did you use the Workaround or the Resolution? Can you confirm that Jira was completely stopped as you made the change and then started again? Regards, Shannon