Shannon S Atlassian Team

Hi Thor, This is not possible. A full migration is needed in order to migrate from Cloud to Server. One option you could do is export the issues via XML from Cloud, and import those into server, but be aware you will lose any project-specific settings. Could you clarify exactly what you plan to do post-migration? I'm…

Hi Ramesh, From your tags it appears that you're running Jira Server. Therefore, Jira is not being hosted on our own servers so we have no control over any firewalls that may exist. I would advise you to speak to your server admin and they can properly inform you if there is a firewall. What method were you attempting to…

Hi Krista, This particular thread was raised for Confluence Cloud, whereas you are on Confluence Server. I would recommend raising a support ticket for this if you are able, or raising a new thread related to Server. That way we can help narrow down the issue on your instance. Regards, Shannon

Hi Srinath, As mentioned in the thread, you may be able to do it using the wallboard.css file. I would recommend giving that a try. In either case, please vote and comment on the request with your findings! Thank you, Shannon

Hi Bob, I'm not sure what create user icon you're referring to. Can you elaborate? Have a look here for information on how to create users in Jira: * Jira Server - Adding new users * Jira Cloud - Invite, edit, and remove users You will need to make sure you have administrative permissions in order to add the users. Let us…

Hi Prayuja, The 1st error is related to a bug but has no effect on the UI: * JRASERVER-63363 For the Marketplace error you can try this: The Atlassian Marketplace server is not reachable I don't believe either one is related to the Confluence issue. Can you confirm if you're using a proxy and if you bypass the proxy do you…

Hi Maja, The maa@ user has had an account on the instance since June, which is why you're able to create a ticket. asj@ does not have an account yet, so he's not able to create a ticket. Have a look at your Global settings below: * Global Jira Service Desk configuration Here you can see that Customers cannot create their…

Jing, Is there any error message that occurs in the Confluence Server logs when you try to load the pages with broken attachments? Can you try enabling Safe Mode and see if you are able to view the attachments? Regards, Shannon

Hi Darren, The landscape issue comes about when you use the Export to PDF functionality? It sounds like t might be a separate issue. I would recommend either raising a support ticket or a new question here. This is due to the fact that this thread was related specifically to the issue with Safari not printing the same…

Hi Sree, Thank you for confirming! Take care, Shannon

Andrew, Can you please elaborate on what exactly you're trying to do? How is this related to Jira? Thank you! Regards, Shannon

Hi Sree, Can you let us know what version of Jira Server you're running? Is it a clean install? What version of database are you using? How long ago did you make the Cloud backup? Thank you for your help! Regards, Shannon

Hi Ahmed, Besides the variables you can add for your template, there is a feature request for Global Variables: * CONFSERVER-3999 Please comment on that issue with your usage case, and vote on it in order to show your interest in such a feature. Let me know if you have any questions about that! Regards, Shannon

Hi there, A few other users have had success in editing style/wallboard.css directly: * Solved: Wallboard background colour Additionally, we have a feature request to be able to customize the colors. Please vote on it and watch for further information! * JRASERVER-39894 Regards, Shannon

Hi Dania, I do not believe there is a limit. Are you running into an issue creating shared teams? Regards, Shannon

Hi @周超, I would recommend for this that you either raise a support ticket so we can obtain specific details about your server or raise a new question. The reason being is that this thread was related to Docker and database incompatibility which doesn't appear to be related to your case, although the error is the same. When…

Hi there, Is the the Email requests menu item simply missing from your administration panel, or is something else missing? Can you confirm that you're both Jira Administrator and Project Administrator? Regards, Shannon

Hi Mark, Your customers in JSD won't require a license and can use email in order to log requests to the Service Desk. They will also be able to access the Customer Portal in order to view and create requests. This is all for free and doesn't require Jira license seats. You can install Jira Service Desk on an existing Jira…

Jing, Can you let us know what version of Confluence you're running? When did the images last work? Was there a migration recently? What error messages do you see in Developer Tools > Network in your browser? Regards, Shannon

Hi Jack, Can you run through the diagnosis from this page? * Unable to Connect to SSL Services due to PKIX Path Building Failed For information on how to review the Jira Server logs and obtain the stack trace, have a look here: * Where are the application server logs? You may need to reach out to your server admin for help…

Hi there, Can you make sure under Administration > Applications > Versions & licenses that Jira Software is installed and licensed? Is the project you're trying to start a Sprint on a Jira Software project? As for your 2nd question, I'm not sure I understand it. I had to use Google Translate so I might be missing some…

Hi Maja, Just to review, the primary issue here is that Jira doesn't like emails coming from the axaptasupport@ email address. It sees them at bulk, most likely that email address is either a forwarder or group rather than a single email account on your server. My proposal was to change from the internal account to an…

Prajuya, This appears to be the same screenshot from earlier, but I was asking to see how your application links are setup. I also need to know what error messages are occurring in your Jira Server logs when you attempt to link. Can you please share that? Thank you! Shannon

Hi Srinath, Which gadget from the list I sent you are you referring to? There's a feature request in order to turn the Cumulative Flow Report into a gadget, and on this page there are a few workarounds. Have a look below: * JSWSERVER-5662 Regards, Shannon

Hi Darren, I did not, as it appeared that the issue wasn't related to Confluence itself, but using Safari's Save to PDF feature. As for page breaks, can you let me know what you mean by better control over it? There's some discussion on this feature request on how to insert page breaks in a PDF in Confluence: *…

Hi there, Thank you for confirming. Apologies for missing that you mentioned your Confluence version in the title! Can you let me know what version JDK you were using to start with? Confluence 6.10* only supports Java 1.8. I can certainly file the report for you or see if there's an existing bug. I'll need to know exactly…

Hi Álvaro, I recommend that you use this method instead in order to perform the upgrade and migration: * Migrating Jira applications to another server From your error message, it seems like you might be using your older database. The article above mentions the following steps: * Backup Jira to an XML file on the old…

Hi Moses and Emily, I found that it was reported previously, but I've now moved it to the Confluence Cloud project so it may get better visibility there: * CONFCLOUD-62031 Please feel free to watch and comment on that case and then you can see when it's resolved. Regards, Shannon

You're welcome! Happy to help. Regards, Shannon

Hi there, The Agile Classic Cumulative Flow Chart Gadget which is related to Agile Classic Boards is no longer available and has been deprecated since JIRA Software version 6.7. You can read more from about that from this post. For Jira 7.5 and above, all the default dashboard gadgets are being listed in the following…