Shannon S Atlassian Team

Nick, Glad to hear you were able to get it working. Let us know if you have any additional issues. Regards, Shannon

Camille, Thank you for clarifying! Can you first vote on that bug to help show the number of users with the issue, and comment there to let them know what you told me about the other 6.6.0 server? It might be not all 6.6.0 servers have the issue; maybe your other one has a setting that could fix the problem! Feel free to…

Hi Henricus, I'm not sure I follow your reply. Could you confirm which version of UPM you're running? The article explains two separate causes and the resolutions for each. Regards, Shannon

Hi Hitendra, The way Jira permissions work, you're either a Jira admin or you aren't. It's not possible to apply to only a specific part of Jira. That said, you could very easily make a group admins of each JSD project individually. See managing project permissions for more details. Regards, Shannon

Thank you, Scott! I hadn't even looked at the reporter since you posted here. Now that the request is logged in Community many other users can see it and will be able to vote on it for implementation in the future. Regards, Shannon

Hi Iuliana, For it to be part of the Macros menu it would need to be a User Macro which is only a feature of Confluence Server. As another option, you could either create a Page Template, or use an add-on, such as Smart Templates for Confluence. You can get a free trial of that add-on in order to see if it helps accomplish…

Hi Robin, To be sure, can you show me that "Hide All Events" wasn't automatically selected for those users? Is there a difference between the users who can see the events and those who cannot? You mentioned they're all using Chrome, but can they also replicate the issue in other browsers? Lastly, which version of Team…

Hi Michael, For clarification, you mean the list of bug fixes, correct? I want to be sure because the release notes encompass 3.14.2. I checked jira.atlassian.com for issues related to 3.14.2, and the fixVersion doesn't exist currently. This is causing the issue with the Jira issues macro that you see there. I hadn't…

Hi Sarah, Unfortunately I can't test with this as I don't have a copy of Visio and I'm on macOS. For the user who was able to verify it, since they know the steps it takes to replicate, are they not able to create a test document that wouldn't violate employee privacy? We would need an example we can work with on our own…

Hi Camille, It sounds very similar to this bug: * CONFSERVER-40609 The thumbnails in the 'Attachments' macro do not appear on a published page. However, they appear in the Edit macro dialog and when previewing a page before saving it. I am able to confirm this behavior. However, you mention specifically that you don't see…

Hi Scott, This is not possible in Portfolio, but you can still assign the subtask to a specific user. There's a feature request below in order to be able to assign subtasks and parents to separate teams: * JPOSERVER-2388 Regards, Shannon

Hello Henricus, Have a look at this article: False Warning About Server Base URL Mismatches on UPM There are two different causes why this error appears: * There is a known bug in UPM 2.4 which occurs when Confluence is using SSL and doesn't explicitly specify a port in the Server Base URL. Please see UPM-2339 - Base URL…

Hi Nicholas, Both 7.0 and 6.0 drivers are type 4, so I don't see a reason why it shouldn't work. I would make sure there is configuration done based on Microsoft's documentation. * Download and extract sqljdbc_auth.dll from Microsoft JDBC Driver 7.0 for SQL Server * If you are running a 64-bit JVM on a x64 processor, copy…

Hi Ahmed, You're able to modify the following in the template, according to the article: You can also choose to edit the page template to modify the format of the page, change some headings, or modify the instructional text. To See Instructional text to find out more about using instructional text in templates. Therefore,…

The Snapshot Jira Report Template is part of the Jira Report Blueprint. You can modify templates which belong to a blueprint using this method: * Customize Blueprint Templates Regards, Shannon

Great, thank you for your support! Shannon

Hi Ein, This is a known issue that was reported: * JRACLOUD-69378 The workaround is to download the Google Drive document and then re-upload it as a supported format. Please vote on that bug and watch it. The vote helps keep track of the number of users running into the issue, and by watching it you can be updated as to…

Hi there, There's a current bug for this that has been escalated and is awaiting release: * CONFCLOUD-62108 Can you confirm if switching to the desktop version of the site resolves your issue? Regards, Shannon

Hi Michael, You'll use the 3.14.x release notes for information regarding 3.14.2. Here, you can also get a list of issues fixed in 3.14.2 specifically. Also, if you're interested, there are the 3.14.x upgrade notes. Regards, Shannon

Felipe, There's no issue here, you just have to make sure the ports don't overlap and that you decide which application or website you want to access first when typing in your domain. As for installation, you can follow this article: * Installing Jira applications on Linux The installation directory itself is what you…

Hi Rilwan, As a workaround, are you able to manually delete the space? It may be the deletion was partial and there are some remnants in the database. We don't generally recommend going to the database to alter things, but this might be needed in this case. Please be sure to make a full backup before proceeding and let us…

Hi Gustavo, This is not currently possible, but I have raised a feature request for it below: * CONFSERVER-56247 Please comment on it with your usage case and vote in order to show your support for such a feature. Thank you! Regards, Shannon

Hi there, @Rookeries Development and @Pepe I apologize for the confusion! It seems this was a feature rolled out to Cloud instances. I see it mentioned briefly here in the 07 June update of the following documentation: * Attaching files and screenshots to issues I spoke with the Cloud team (Nic and I are generally working…

Hi Jennifer, I just saw your reply here while responding to Yuan. You can raise your request from our contact form, and a member of the Cloud team will be able to remove the block for you. Regards, Shannon

Yuan, The issue usually is that the user was signed up just as or right before their email was created, so the email host sends back a "550 user not found" error to us. This then puts the email on a block list since the server essentially told us that the user doesn't exist. All it takes is for someone from Atlassian to…

Cassy, Can you show us the screen that you're stuck on? I had a look at the account associated with your email address and it seems that everything is looking fine, but you may need to go through some onboarding page. I'm interested to see the exact page you're stuck on. Thank you! Shannon

That's correct. What kind of Jira issues are you attempting to include in your template? Would the Jira Issues macro not be useful here? Regards, Shannon

Hi there, Can you confirm that you have a Jira server linked in your Application Links in Confluence? What version is your Confluence server and your Jira server? Regards, Shannon

Hi Cayla, This change is due to the following improvements announced at Summit: * Confluence Editing Improvements This change will be going out to everyone and it's not possible to roll it back. My recommendation would be to submit feedback via your instance in the bottom left-hand corner: Thank you for your response!…

Hi there, No worries! Happy you were able to resolve your Confluence issue. Regarding this problem, can you please clarify with me exactly what you're trying to do? It seems to me like you don't want to use Jira anymore but still use Jira as a user management server. Is this correct, or are you trying to accomplish…