Shannon S Atlassian Team

Hi there, Thank you for all the information! Would you be able to have a look at your Confluence server logs in order to see exactly which error is causing Confluence to crash? I think that would help the most in this situation. Regards, Shannon

Hi Neil and Andres, Thanks for reaching out about the new Jira issue view. Redesigning the issue view is a big project and this feature is sadly not available yet. We don't yet have a timeframe for when we'll add it yet, but you can watch our documentation page, which we update when we add new features and functionality.…

Hi there, Are you getting an error message when you attempt to? Please keep in mind you need to be logged in order to interact with Jira. Regards, Shannon

Gualter, That's correct, those existing fields would lose their ability to style text with wiki rendering. Regards, Shannon

Camille, Thank you for confirming that! Take care, and have a pleasant week. Shannon

Thank you for confirming, Eduard! Take care, Shannon

Hi there, This is the workflow descriptor from the database so it's not possible to edit this without modifying the database directly. A few users were able to come up with a workaround below using Jira Toolkit plugin: * JIRA resolve issue info message / add an info message to a custom screen Have a look at that and let me…

Hi Ofira, There's a discussion below that I think could help you accomplish this: * how to make the field fixVersion hide released versions when resolution is "fixed" and show all versions if not choose "fixed" as resolution using javascript We had a feature request for it below, but we do not intend to implement this in…

Rafal, You're welcome! Happy to help. Regards, Shannon

Hi Eduard, Can you clarify with me what you're trying to do? What I understand is that you want an issue automatically assigned to someone when an unassigned issue is escalated. Can you let me know what the assignee would be based on? Regards, Shannon

Hi Nathan, I wasn't able to find anything on integrating K1000 with Jira, however, there seems to be a feature request for this on Quest's side: * How can we improve the SMA (K1000)? > Jira integration This is from 3 years ago, however, so perhaps you might be able to reach out to Quest and see if there's anything they…

Hi David, That doesn't appear to be a separate page but from some section such as "recent updates" showing that the page was updated. It is, in fact, the same page. Actually, Confluence doesn't allow two pages to have the same title, so I believe this is likely what you're seeing. Could you tell me where you obtained the…

Hi Rafal, This is what I was referring to when I said it would need to be assigned to the project. You can add the field to existing issues to have it included following the page below: * Adding a custom field For more details, check out this detailed blog from our friends at ServiceRocket: * Dude, Where's My Field? You'll…

Hi there, We would need to see the document itself and the logs to understand why it occurred. If you're currently having the issue and you have an example for us, then I can raise a support ticket for you. Please confirm! Regards, Shannon 

Gualter, Once you give it a try, if you have any trouble, please let us know. Regards, Shannon

Kristian, Thank you for confirming that. We do have a feature request below that is related to this issue: * JSDSERVER-3680 I would recommend that you vote on it and comment there with your use case. If you watch the issue you can be updated of any changes in the future. Regards, Shannon

Gualter, I wouldn't recommend this, but to avoid that you would need to change the default text renderer: * Configuring Renderers Be aware this would change the renderer for that field in all circumstances, whether your user created the ticket by email or not. This is changing a basic functionality of Jira so you will need…

Hi Rick, The academic pricing only applies to Server instances as you've mentioned. For information regarding Academic requirements, please see below: * What are the conditions for an Atlassian Academic License? Regards, Shannon

Hi Kristian, Can you show us the permissions in Confluence for the particular page and space? Does the user have a Confluence license as well? What groups are they in and how are you restricting them from the page in Confluence? Secondly, which permissions did you select in JSD for the space? From this article: * Set up…

Hi there, The article referenced actually provides some pretty useful information about the error. See the Diagnosis and Resolutions section for details on what can cause the error. I've separated out the ones that may apply to you if you are in a non-clustered environment: * If the problem occurs shortly after startup in…

Hi David, According to General use of Affect Version/s and Fix Version/s, Fix Version/s is the version where you have fixed the bug. Of course, this is just the general use of that field. Various companies may have other ways of approaching it. The field Scheduled Version/s is actually not included in Jira by default. It…

Michael, To clarify, you just want to highlight one of the field results and copy it, such as the summary, correct? I'm testing with a Jira version 7.11 currently and if I hover my cursor over the field value, right-click and select "copy" then it selects the text and copies it without having to drag my cursor. Can you try…

Hi Rafal, You can include the fields in the Issue Collector provided it's one of the following: Date Time, Radio Buttons, Multi-Checkbox, Multi-Select, Number, Select List, URL field, Version Picker, Cascading Select, Project Picker, Single Version Picker, Text Field, Free Text Field You may need to ensure that the field…

Hi there, There's an existing request for this below: * JSWSERVER-2785 I would recommend voting on the request and commenting there with your usage case! If you watch the ticket, you can be updated of any changes. Thank you for your understanding! Regards, Shannon

Glad to hear, Michael! Thank you for confirming. Take care, Shannon

Hi Bob, What error are you getting exactly? It's important to follow the instructions exactly as they are here: Link to server products from Cloud * The product must be accessible via the ports specified in the Restricted functions in Atlassian Cloud apps page. * Check that the Base URL for the server product is set…

Thank you for the in depth investigation you've done so far. It's very helpful! I would agree a support ticket is needed here. We'd love to be able to work with the log files from your instance as well as other things that are best sent in a private ticket. I've created it now for you, and you should be receiving an email…

Hi Robin, You can try generating a HAR file on that page as this will check the response of the call to Jira and see what kind of data is being returned. Check on that page under Analyzing Web Requests for details on how to read those results. Let me know how it goes! Regards, Shannon

Trevor, Tasks are not possible in the iOS app or the mobile version of the site. There's a feature request below for the app: * CONFCLOUD-58291 And for the mobile version, which there are not currently plans to proceed with in the near future: * CONFCLOUD-38603 Thank you for your understanding! Regards, Shannon

Hi Michael, I heard back from the JSD development team, and they've corrected the issue with the fixVersion. Can you confirm now that you are able to see the list of bug fixes? Regards, Shannon