Shannon S Atlassian Team

Hello, You can migrate Jira Server to Cloud using the following: * Migrating from Jira Server to Cloud To migrate Confluence Server to Cloud you can review this article: * Migrate from Confluence Server to Cloud Keep in mind that when migrating Confluence to a Cloud instance that contains both Jira and Confluence, you will…

Hi Andrea, To confirm, you did indeed install the Companion app, correct? It seems like you did but then you mentioned you cannot install any 3rd party programs so I want to understand the situation completely. What error exactly does IE 11 give you when you try to edit a document with the Companion App? Regards, Shannon

Hi Pierce, Thank you for the suggestion! We had a request for this in the past, but at this time we don't have plans to implement this feature: * CONFCLOUD-22272 Thank you for raising this issue. While we can see how this feature would be useful, we have no plans to implement it in the foreseeable future. In order to set…

Hi Steve, The Cloud team has a way they can look up your email address to see if it's on any block lists and remove it. Please reach out to them so they can assist you. Regards, Shannon

Hi @Jérémie Campari, Understandably! Adrien was simply sharing his post as some users are having this issue due to the fact that you cannot merge accounts. He's sharing it as an alternative solution for users that find themselves in this situation. Feel free to vote on whichever feature request best suits your needs! Thank…

Additionally - the "unsupported" tag refers to the fact that Atlassian support doesn't support that particular add-on. Generally you'll want to reach out to the add-on provider if support is being offered. It does not mean that it will not work with the given Confluence version. For this, please check the 'supported…

Hi @K.P. Ehms, To answer your concerns, this thread was regarding Confluence Cloud as it was in November 2017. So it is likely that my system was working differently than yours at the time. It appears you're referring to the server version as well, which is developed separately from Cloud. My recommendation would be to…

Bharath, Can you let us know what issue you're having with your application links? What error do you see? Regards, Shannon

Also, if you start at the article below it can help you out to troubleshoot the problem: * Troubleshooting JIRA Startup Failed Error Regards, Shannon

Hi Abdullah, Can you let me know the first of Jira you're installing as well as your database and JAVA versions? Please let us know the exact steps you're taking to setup Jira on your server. Lastly, it'll help to see a bit more of your log files to know the issue, so if you can provide the full error message from…

No worries, Emily! Happy to help. Regards, Shannon

Hi Andrew, I'm testing this in the latest Confluence, but I am able to move between cells using tab. Can you confirm if you're also using Confluence 6.4.2 or are you using a more recent release? What browser are you testing this in? Regards, Shannon

Jeanette, Great, thank you for letting me know you were able to apply it! Take care and kind regards, Shannon

Hello everyone! I see a lot of you are looking for further updates on this issue, and I'm just writing to let you know that we're currently tracking progress at the request below: * ID-6456 Easily switch between Atlassian Accounts It would be really helpful if you could all head over to to the link above and vote on the…

Crissy, With the exception of Stride, all of our Cloud products are SOC 2 compliant: * Atlassian Compliance Atlassian has achieved SOC certifications for: * Bitbucket Cloud (Type II) * Confluence Cloud (Type II) * Jira Cloud (Type II) * Stride (Type I) If you'd like to download a copy of the SOC3 report for Jira and…

Enkhtaivan, Jira Service Desk Customers are considered "Portal Only" users. When you navigate to your list of Portal Only customers, it mentions the following: Portal only customers can't access your site directly. They can only log in to your Jira Service Desk customer portals. Therefore, even if you were to connect the…

Hi Emily, Thank you for pointing that out! I've shown this to the person who wrote the post, and as soon as they come online they will be able to address this. Take care and kind regards, Shannon

Thank you for confirming, Jeanette. I see since you're using IE and Edge that you must be on a Windows computer. I don't have access to one but it seems that they removed several right-click menu items, including the ability to Copy. However, the workaround you mentioned involving the dark feature, did you try that yet?…

Hi Gerrit, Currently Page Property macro only pulls one column/row: * CONFSERVER-40835 What you're asking sounds similar to the Task Report Macro. However, you cannot currently customize columns with that. I raised a request for this a while back: * CONFSERVER-38287 For clarity, the limitation in Page Properties macro is…

Hi Susan, We have a feature request for that! Have a look below: * JPOSERVER-1186 * JPOCLOUD-1186 Please feel free to vote on the issue that pertains to your installation (if it would be Cloud or Server) and comment there with your use case. It will also help you to watch the issue so you know in the future if there is any…

Andreas, By using the quick search or full search in Confluence, you will find results both on pages and previously asked questions. This is the recommended search method in both our Server and Cloud documentation. I believe you might be referring to the Ask a question search bar. We've had a feature request for this in…

Hi Digamber, Jira 7.7 supports 2012 and 2014. Starting in Jira 7.9, 2016 was supported. If you want to upgrade to 2016 I would also encourage you upgrade to Jira 7.9 or higher to have full support. Regards, Shannon

Hi Enkhtaivan, Permissions in Confluence Questions are governed by the Space Permissions. * Questions Permissions Questions access is governed by Confluence space permissions. If someone has access to a space, they'll be able to view, ask, and interact with questions in that space. Therefore, in order to use Questions then…

Hi David, When you edit an existing page in Confluence, it only temporarily creates a draft (regardless if you are the original author or not). Once you save the draft, it directly updates the original and removes the draft. So at no point will it create a separate page. The "pages" you are seeing on the list of…

Hi Bob, You can add variables following this procedure: * Create a template > Template variables In summary, When you add variables to your template, they will act as form fields. When you create a page based on a template, you'll see a text entry box for each field. Enter data into each field, and it'll be added to the…

Thank you for confirming. Now that you're logged in you should also be able to vote and comment on the request. let me know if you have any trouble. Regards, Shannon

You're welcome, Hannah! Take care, Shannon

Hi Jeanette, Thank you for posting the bug about drag-and-drop in the issue navigator list. As for copying and pasting the field text, I'm testing this now on 7.9.2 (earlier was 7.11.*) and I am still able to copy and paste text. The drag-and-drop might have an effect on it if you're attempting to click and drag, but for…

Henry, Thank you for confirming your UPM version. I'm creating a support ticket for you now, so please check your email in about 5 minutes. You can then submit your server.xml file to that case. Regards, Shannon

Hans-Georg, You can migrate Confluence using Migrating Confluence Between Servers or by restoring a site backup (provided your instance isn't too large) following Site Backup and Restore. Please review both articles to help determine which method is best for you! Regards, Shannon