Shannon S Atlassian Team

Hi Tamas, The original question here was related to using anchors with the permalinks but your question doesn't mention them. Are you trying to link to a specific page, or do you want to link to a section on the page? If you just want to link to the page then you just have to use the tiny link. You can find this from…

Thank you, Martin. Do you happen to be running Confluence on a Linux server? I found a few issues where the Linux server wasn't using the proper fonts from Windows, thus showing the results you see. If so, can you try the following: * CONFSERVER-54067 You can also review this article: * Confluence UI shows garbled or…

Hi Adam, This error is usually indicative of another issue. The best way to check that is for you to review the Confluence server logs and see what other error message is being served with that error. Please also confirm your Confluence version as well as the database versions you tried. Regards, Shannon

Jared, I just want to confirm that your MS SQL setup was done using this guide; can you confirm? Can you let us know which method you used to install Confluence? Can you confirm if any proxy or firewall is involved? Usually this error is a symptom of another problem, so it will help if you can check your Confluence server…

Hi Anderson, It sounds like you may be running into this bug: * CONFSERVER-34784 This has been resolved in Confluence 5.7. However, please be advised that any version of Confluence earlier than 6.0 is now reached End of Life. If your Health Check Tab were working, this would actually be the first thing that it would warn…

Hi Shiva, It will be assigned within the next day or so and once it is, the engineer will reach out to you. Thank you for your understanding! Regards, Shannon

Martin, Is this a specific document, or are you saying any document at all that you create using Office shows garbled text? When did you notice this problem started occurring? Was there a recent update that could have caused it, or did you not start using the feature until now? Regards, Shannon

Hi there, What happens when you attempt to add the additional users? Do you get an error message? You'll want to check your database to get a list of active users counting towards the license. Regards, Shannon

Thank you for your response. So to clarify, you said you did enable the Pagetree Plugin but that this did not resolve your issue. I noticed that you mentioned it was for Pagetree but actually the error says "Spacetree" which I believe may be unrelated to Confluence itself. My investigation shows there's a 3rd party add-on…

Hi there, We have a few resources that can help you with this: * Performance Troubleshooting Tools - Best Practice * Crashes and Performance Troubleshooting * Troubleshooting Confluence performance issues with thread dumps * And double-check the hardware requirements here: Server Hardware Requirements Let us know if you…

Ziad, Can you please share the error message that you're seeing exactly? What version of Jira did you upgrade from and to? Which method exactly did you use to upgrade? Regards, Shannon

@Dia, Thank you for the confirmation! Glad to hear. :) Regards, Shannon

Thank you for letting me know the workarounds from the bug ticket fixed the problem! Please feel free to comment on the bug with your feedback. Take care, and kind regards, Shannon

Manon, Thank you for letting me know! If it's happening on macOS then I think it might not be the same issue. This issue was particular to Windows 10 blocking the fonts. At any rate, let me know the results of your final test and if it doesn't work, we can proceed further. Regards, Shannon

Hi there, From my understanding, you're using Confluence 5.9.4 and when switching to the Documentation Theme, you get the error. To resolve this, go into your Manage Add-ons menu and ensure to enable the Pagetree Plugin. Ensure that all macros are enabled. Additionally, as you mentioned, 5.9.4 has reached End of Life. We…

You're welcome, Taig! Happy to help. Shannon

Philip, You can try some of the various search add-ons to help Confluence search work for you. In addition, you may be able to use some additional Confluence analytics add-ons to obtain more information about how people are using your Confluence instance. Regards, Shannon

Andrew, Thank you for confirming. I know that Windows 10 has a feature that blocks untrusted fonts which could be what is happening here. Even though you're experiencing the issue in all browsers, I would have a look at the workarounds below: * CONFSERVER-45702 Can you please give them a try and see if one of them works…

Shiva, It's not a problem to share large log files in our support system. Let me go ahead and create the ticket now for you, and someone will reach out to you. When they do you can discuss the possibility of a screenshare or call. Keep an eye out now in your email for the ticket number. Regards, Shannon

Hi Matthias, I've just tested this on my Confluence Cloud instance by creating a group with an umlaut in the name, and then adding it via the Space Tools Permissions menu. I wasn't able to replicate the issue. Can you tell me, if you create a test group that contains an umlaut do you have the same issue with it, or is it…

Thank you for confirming, Robin. I'm creating a support ticket now so you can use that to send us a copy of your HAR files and we can continue to troubleshoot this issue. The system is having a bit of a delay now so please just keep an eye on your email for the ticket number. Regards, Shannon

Hi Wolfgang, It would require customization to accomplish this. I found a discussion below that might help you with the task: * Solved: Conditional formatting in confluence Regards, Shannon

Andrew, Can you let me know which operating system you're using and which browser you use to view your Confluence site? Thank you! Regards, Shannon

Andrea, Thank you for letting me know you were able to find that information. I've gone ahead and created a support ticket for this issue so we can obtain details from you and look into it. It will be assigned to an engineer shortly, but feel free to reply now to that thread with any details you can about your proxy, SSL…

Hi there, If you're connecting via a proxy please connect directly to Confluence and try to update it that way. The base URL is fine as long as you're accessing Confluence from the same URL set as your base URL. Regards, Shannon

Hi Shiva, You can use the same license on another server if you decommission or disable the original server. Otherwise, you could get an evaluation license and test with that. Regarding your performance issues, it requires logs in order to fully understand what is causing the issue. If you'd like to proceed in…

@[deleted] As a workaround, you could try the iFrame macro, if you have a website where you can run HTML. Alternatively Artemis makes an HTML macro that essentially creates a frame on the page in which you can use HTML. Let me know if one of those solutions might help you and if not, what you're trying to accomplish and we…

Hi Jennifer, Thank you for confirming and thank you for your votes and feedback. Take care and have a pleasant rest of your week. Regards, Shannon

Hi Jennifer, If you're referring to Confluence server, then you want to follow this request instead: * CONFSERVER-36770 Search results are unsatisfying - no google-style search provided In addition, you may follow these requests: * CONFSERVER-14910 Provide ability to override Lucene tokenisation and stemming and search for…

Hi there, Can you let me know what version of Confluence you're using and in which version this last worked? Did you have an upgrade recently when it stopped working? Regards, Shannon