Shannon S Atlassian Team

Thank you for confirming, Sumbal! At this time there's not yet an ETA, but the bug will be updated once there is more information on that. I can see currently it's been escalated in highest priority, so I expect to see updates soon. I'm reaching out currently to the development team in order to see if we can get any…

Darryl, Pricing changes are submitted by the vendor via our Marketplace site. They take about 24 hours to update, and previous invoices are grandfathered into the old price. It's possible for us to review changes to add-on prices using a database query. Due to this, I can confirm that we do indeed have awareness of pricing…

Sumbal, I believe you might be referring to the following bug: * CONFCLOUD-62272 Have a look at that, and let me know if it's the behavior you're experiencing. If it is not, I would recommend raising the request to them. Once resolved, you can feel free to let us know what the issue was. Regards, Shannon

Darryl, I have confirmed with the Advocates team that no pricing changes have occurred on the website. The pricing is based on what the add-on provider is offering, so please feel free to reach out to them directly in case you are having issues. Regards, Shannon

Hi Michael, The Cloud Support team can run a reindex for you, but you'll need to open a support ticket to request it. My recommendation would be to open a ticket for this anyway, since they'll be able to look at your instance and work with the data you have in order to understand what the issue is. Regards, Shannon

Darryl, The pricing is different for Cloud vs Server. If you can let me know how many licensed Confluence users you have on Cloud then I can check for you to see what the price should be and if it changed in the system. Regards, Shannon

Hello, You're most likely referring to one of the following: * Subscribe to daily updates * Subscribe to all blog posts * Subscribe to network * Subscribe to recommended updates Your users can change those settings in their profile if they want. If they unsubscribe from these then they'll only receive updates on pages and…

Darryl, It depends on the add-on and the number of users licensed for your instance. Can you let us know what that is? Regards, Shannon

My apologies, Phillip, I see you were just mentioning that it wasn't working before. So Office Connector was discontinued and we're now using something called Companion App as of 6.11.0. Could you confirm which version you're on and if you are indeed using Companion App? Regards, Shannon

Happy to hear, Florian! Take care, Shannon

Takeshi, Thank you for letting me know! Happy you're able to use it as expected now. Regards, Shannon

Anthony, Thank you for letting me know. Take care! Regards, Shannon

Hi Takeshi, You can try to disable the keyboard shortcuts over all like this: * How to disable keyboard shortcuts in Jira This won't allow you to disable individual keys and I am not able to confirm whether or not that it would suppress ctrl+b for you but please feel free to try it and let us know if you have any trouble.…

Thank you, Kate. If you're not comfortable reviewing the logs from the Synchronizer then I would recommend raising a ticket with the creator themselves. As I showed earlier, they have a support portal here: * Outlook CalDav Synchronizer Tickets They're familiar with their log files and will be able to let you know what the…

Hi Clive, Per our G Suite FAQs page: When you connect your site to G Suite, your users must log in with Google and cannot use an email alias. Because of this, the G Suite integration will look at any email aliases (secondary email) associated with the account in G Suite and update the user's Atlassian account to use this…

Hi Julian, 6.11.1 has already been released. You can review the Release Notes from our site. Regards, Shannon

Hi Freddy, The Service Desk customers don't need to see the Confluence portal itself, because they can access the articles via Service Desk portal. Could you let me know if that answers your question and if not, please clarify what you need? Regards, Shannon

Glad to hear! Take care and have a pleasant rest of your week. Regards, Shannon

Hi Anthony, That feature is not available for Cloud. Have a look at this article for information on how to merge a project with an existing instance: * How to migrate projects from one JIRA Cloud application to another Regards, Shannon

Gerson, Happy to hear! Glad that Confluence is back up and running. Take care and have a pleasant rest of your week. Regards, Shannon

Arjun, Great to hear! Hopefully you will get some response soon on that! Regards, Shannon

Paul, I'm sorry to hear that. If you decide to give it another go feel free to reach out and we can help. Regards, Shannon

Hi there, It doesn't appear that those messages are related to Jira Service Desk not starting. Could you try to check your atlassian-jira.log file instead of catalina.out and let me know what messages you see there? Regards, Shannon

Hi, Paul! I set up Jira regularly on my MacBook, so allow me to share with you my notes. * I download the .tar.gz file as you said, and I extract it. * I move the extracted folder to where I intend to store Jira. * To set home directory, I edit atlassian-jira/WEB-INF/classes/jira-application.properties<br> * I…

Hi there, The warning message you're seeing has a different time stamp so I don't believe this is the error that is causing the access problem. Could you have another look at atlassian-jira.log and see if you're able to determine the error that goes along with that message? For example, it could be indexing like mentioned…

Haritha, Could you please let me know exactly the steps you took before you ran into that issue? What were you attempting to do at the time? It will help if you can also confirm your Jira, database, and Java versions. Regards, Shannon

Hi Phillip, I've had a lot of success troubleshooting collaborative editing with this article: * Troubleshooting Collaborative Editing You'll want to also make sure port 8091 is available, and from there, there's also a proxy section you'll want to pay close attention to. Have a good look at that, and if you have any…

Hi Florian, That specific message is flagging the fact that something has been added to the logs, so let's try to find out what that is. Can you let me know the name of the file you checked to see what the issue is? You can try the following as well: * Check to see if Service Desk is disabled:select * from pluginstate…

Hi Wojciech, Something still seems wrong with the certificate. One thing I'd check is that the certificate is from a trusted provider, but there are a few more things you can do. * Application links using SSL with reverse proxy - a customer here had a similar error and explained everything he did to fix it. You could…

Hi Kate, Thank you for all the work you're doing on that. Once you have another look tomorrow do let me know how it goes. Regards, Shannon