Shannon S Atlassian Team

Kalyan, Thank you for telling us you resolved the issue. If you don't mind, could you share what the fix was in case other users have the same issue? Regards, Shannon

Irène, Thank you for confirming. Do you know if other users can confirm the same issue? Does the same occur if you edit a Global Template? Since I'm not able to replicate this, a few things we can do to test would be: * Remove any customizations you have on the instance * Disable all add-ons, putting Confluence in safe…

Hi Kate, Sorry for the delay! So the problem here doesn't appear to be an issue with Confluence and Team Calendars, but rather the synchronizer. The request the plugin is sending to Confluence is the issue. The request is making it to Confluence, but Confluence is having trouble with the request. I mentioned earlier that…

Hi there, Can you try rebuilding the ancestor table and let us know if that helps? Regards, Shannon

Hi Arjun, We'd need a bit more information to know what the problem is. Are you seeing anything in your error logs? What link are you referring to? Can you also expound a bit on what you're trying to do? Are you creating a User Macro to use in Confluence, or are you developing an add-on? If you're developing an add-on,…

You're welcome, happy to help! Shannon

That's great news, Doron! Thank you for letting us know. Regards, Shannon

You're welcome, ZJ. Just let us know if you have any trouble. Regards, Shannon

You're absolutely right, @Davin Studer, my apologies. I had thought the last time I tried this it wouldn't allow it, but I was wrong. I've created a feature request for this below: * CONFSERVER-56392 I have made a note that it should be an optional setting, because I can foresee many users finding this to be an unwanted…

Hi Steve, API uses a user account from the instance, so any Jira user that has permissions to accomplish what you require is fine to use. In addition, we have the ability to use API tokens in Cloud, which is something that Jira Server doesn't have. With this, you can generate a token from your login, and use that to…

Hi Bob, Since Confluence doesn't allow you to create two pages with the same name (even across spaces), then it will give you an error should you try. It will say that there's already a page with that name. There was a feature request to allow duplicate page names, but we will not be implementing it. * CONFSERVER-2524 Let…

Hi Marion, The upgrade from 7.0.11 to 7.12.0 is expected to go without any hitches, but of course you could run into an issue depending on your setup. I've guided many customers through upgrade in this manner without any problems. Our recommendation is to never upgrade your production server without testing first, so my…

Ahhh, thank you for confirming that, Bob! Happy you were able to determine the issue. Take care and have a pleasant rest of your week. Regards, Shannon

Happy to help, Jeffrey! Regards, Shannon

Thanks, Joe. I tried to see if we had any bugs like that, but I'm mostly just seeing for Internet Explorer. Could you confirm your Chrome version and if it's for all documents? It could be for specific PDF and Word files if there's a certain kind of content that Confluence is having a hard time loading. Regards Shannon

Ah, thank you for confirming that! It definitely confirms there's some mismatch between the add-on and what the server is trying to do. Please feel free to keep us updated and if you want you could even send this post to the team, and they could comment on it. Regards, Shannon

Alright, thank you for letting me know. If you can confirm the add-on that's causing this, it will help us to know for the future in case someone runs into the issue. Regards, Shannon

Rémy, Great news! Glad it helped. :) Take care, and have a pleasant rest of your week! Regards, Shannon

Hi Dhiraj, I'm not sure what product you're referring to. Is it possible you are referring to Github's Octopus? Even though we do not support this product, I did find one question from that site that may help you: * Individual Octopus Deployment Step timing out Unfortunately as this is an Atlassian product forum, we are…

Hi Geraint, For your follow-up question, it's not possible in Cloud, but we do have a feature request for it: * JRACLOUD-1450 Regards, Shannon

Hi Steve, This isn't possible, but we do have a feature request for it: * CONFCLOUD-37412 Please comment there with your usage case, and watch/vote as well. Any updates will be sent directly to you so you can stay informed. Otherwise, you may be able to use a 3rd-party add-on to schedule your tasks. Let me know if you have…

Rahav, You can read more about how Confluence Search works below: * Confluence Cloud Search * Confluence Search Syntax Can you let me know what you mean by your example? Confluence will search for the word you typed unless you use any special syntax as above. If you have a more concrete example of something you searched…

Hi Magnus, I see a user has reported the feature requests below: * CONFSERVER-56359 Option to disable companion app and edit in Office macro * CONFSERVER-56317 Direct link to "edit with" for attachments without going through preview You should be aware that the Edit in Office functionality is being phased out so it's not…

Hi Irène, Which kind of template is this? Is this a Space Template or Global Template, and did you create it yourself? I'm not able to replicate this myself in Confluence 6.7.1 except where the template is a system template. Can you let me know if this is what you're trying to do? Regards, Shannon

Hi there, I see you've posted the same question to our Cloud team. My recommendation is that since we can look at your log files on our end, that we keep the investigation in the support ticket. Once the issue is resolved or a bug is identified, please feel free to reply on this thread with the correct answer. Thank you!…

Hi James, Can you review Ann's answer below and let us know if that helps? * Internal error after upgrading Confluence to version 6.7 The original poster hasn't replied since then, but you may find the information to be useful. Regards, Shannon

Hi Jamie, I would advise you to create a ticket at our Support page if you are on Confluence Cloud (per your tags). That way the team can get onto your index and run any required maintenance on your system. If you're not on Cloud an inadvertently tagged this question as so, please let us know what version of Confluence…

Hi Daniel, Thank you for confirming. Once a workaround is available it will be posted on that page as well, so thank you for watching the issue! Take care, Shannon

Hi Julien, To set PDF export at a space level, this can be done following these instructions: * Customize Exports to PDF > Setting the PDF layout at space level Note if you modified the Global PDF export earlier, that's why it would apply to all spaces. Word export customization was raised as a feature request, but we do…

Hi Lachlan, We do have this article below regarding use of Javascript in Confluence: * How to use JavaScript in Confluence A few things to keep in mind: Confluence provides the ability to include JavaScript codes either inside the Custom HTML or HTML macro. Applying the JavaScript inside the Custom HTML will enforce the…