Shannon S Atlassian Team

Hi Jay, Thank you for reporting this! I was able to replicate this along with one of my colleagues, so I've reported it as a bug below: * CONFCLOUD-63112 If you can please vote on it that will help us a lot in order to keep track of the number of users running into the issue. Please watch it in order to be updated of any…

Hi Jack, Can you confirm if you're referring to Jira or Confluence? Your question is in the Confluence collection, but it doesn't appear to be related. You mention approvals and projects, so can you confirm if this is actually for Jira? Can you clarify a bit what you mean by "project approval"? Approvals do exist in Jira…

Also, if this does not help, it wasn't very clear where this information is coming from. Is this a table you built in a Confluence page or are you using something like Jira issues macro to generate the table? Shannon

Hi Barbara, It sounds like you might be able to get this to work using the Page Properties and the Page Properties Report macros. Could you have a look and let me know if you have any questions? Regards, Shannon

Llew, Can you let us know which CLI you're using exactly? We can get the team involved in that add-on here to offer you advice. As for within Confluence, you could try to manually delete the spaces marked as archived, but this is not recommended. If you do decide to go that route I would recommend that you: * Make a backup…

Yogesh, Are you experiencing a particular issue, or did you just notice that message in your logs? I had a look in our past support tickets, and it seems that it may not be related to Confluence, and is similar to this issue. It could be an issue with a proxy, SSL, or Tomcat. If you can provide us better clarity on the…

Hi Daniel, What happens exactly when you try to access Confluence? What screen do you see? Can you have a look at the Confluence server logs and let us know what errors you're seeing after startup? Once the initial startup sequence is complete, all logging will be to <confluence-home>/logs/atlassian-confluence.log. For…

Andreas, Can you let me know if those other service desks are Jira or are they running another product? If emails are coming from another Jira instance then it won't work. If this is the case, have a look here: * JIRA Email Finger Print There's a related feature request below: * JRASERVER-44107 If this affects you then…

Hi Sharon, I'm not aware of specific macros that don't work with the portal, but a quick search lead me to the following: * Current issues related to JSD and macros If you happen upon any others please feel free to raise a new thread and we can look into it for you. In regards to the timeframe and likelihood of the…

Hi Brett, From your comment to Nic it seems that you might have resolved the issue? If you're getting a mixed content issue then you need to check the content on your Jira page and make sure you're only using https to serve images and other content. * When viewing the dashboard, your browser reports the connection is not…

Hi Rick, There's a feature request for that below: * CONFSERVER-5245 You can vote on it and comment with your usage case and findings for better clarity on the issue. Stephen Deutsch has come up with a workaround in the following thread. ...I did make a workaround until it can be implemented. I included a workaround in the…

Hi Arthur, It could be the PDF font. Have a look at Create a PDF in another language. I would recommend uploading just a regular .ttf of your desired font there and test it with that. Then, if that works, you can try uploading a .ttc of all styles (e.g. bold, italics, etc.) Let me know if you have any questions. Shannon

Hi John, I would recommend disabling comments for anonymous users on each space. See Space Permissions Overview for more details. For example, if you want anonymous users to be able to read but not do anything else: If you want to fully disable comments then you can also remove the same ability from Confluence users. When…

Hi Kim Sung, As you may already know, macOS is suitable only for evaluation purposes per our Supported Platforms documentation. You can evaluate Confluence on macOS / OS X, but you can't install and run your production Confluence site on a Mac. Can you just confirm with us what version of Postgres you're running, and your…

Raphael, I see, thank you for clarifying! Happy you were able to get the space imported. Take care, and kind regards, Shannon

Raphael, Thank you for letting us know! In your case, was your export a space import and not a site import? Regards, Shannon

You're welcome, Peter! If you have any updates after raising the ticket, please feel free to let us know here in case anyone else is wondering about that. Regards, Shannon

Hi Peter, I agree, that doesn't look right. There's a feedback button on the right-hand side that goes directly to the team in charge of the playbook. Can you please submit your feedback there to alert them of the issue? Thank you for your help! Regards, Shannon

Raphael, Can you tell us what the error message is that was generated in your Confluence server logs? That will give us a better idea of what's happening here. Please also keep in mind you will want to follow Migrate from Confluence Server to Cloud exactly. Please review it if you have not yet. Regards, Shannon

Tom, Thank you for your support! I agree it would indeed be very helpful. Take care, and kind regards, Shannon

Hi Volker, What configuration are you trying to modify exactly on the MSI file? Can you let me know what information you are referring to that the user would need to enter? Please elaborate on exactly what you're trying to do so we can help you. Regards, Shannon

Thank you for clarifying, Ozan. We don't recommend including many Gliffy diagrams to a page as it will cause performance issues. About how many do you have on there? If you break the page up in smaller pages does the issue persist? Regards, Shannon

Hi Shawn, Can you confirm that Jira Software is also up and running on your instance? If so, the Cloud team may need to have a look at your instance. Regards, Shannon

Ozan, What's on the pages in particular that are slow? Does the same occur for pages that just contain text and no macros? I've seen those messages before but some of them weren't relevant to the issue. The above tests will help us to determine the reason behind it. Regards, Shannon

Hi Pieter-Jan, It won't just be the tables you need to check. Per the article you linked, you need to also check: * MySQL Collation Repair: Database Level Changes * MySQL Collation Repair: Table Level Changes * MySQL Collation Repair: Column Level Changes * MySQL Collation Repair: Column Level Encoding Issues * MySQL…

Hello Christof, This is a known issue below: * CONFSERVER-52729 It's in our long-term roadmap at this time, but until then, you will want to share individually in order for the notification to show. Regards, Shannon

Hi Ricardo, My recommendation would be to reach out to the developer community as they may have a better suggestion for you. Let me know if you have any trouble reaching out there. Regards, Shannon

Hi Kalos, There are several bugs at the moment that cause tables and macros in PDF export to be cut off. This is not intended behavior. Can you let me know exactly how your Jira issues macro is being used so I can track down the exact bug for you to follow? Is the Jira issues macro contained within a table or outside of a…

Hi Ioana, It appears some users had some success with the following thread on authenticating with OAuth. There also appear to be a few add-ons available for OAuth. I can't say if they would work for authenticating 3rd party apps, but have a look in case. Let me know if you have any questions. Regards, Shannon

Hi Tom, This is not possible unfortunately. Currently, if I watch more than one calendar, I can toggle events on for all calendars on my calendars view page and will see all the events at once. I think this would be your best option but then you'd need to have everyone watch all of those calendars. There are two feature…