Shannon S Atlassian Team

Hi Brandon, In order to delete a draft, the user has to click . . . > delete unpublished page, and then they get a red warning window telling them they are deleting it. So I think it's unlikely that one of your users actually did this. What's more likely is that they accidentally published the page. This would remove it…

Apologies, it wasn't clear what you were asking, as it seemed you had pasted the error exactly but we didn't have any details on your environment or what you were trying to do. The error appears to be a SQL error, and you're out of disk space. You'll want to speak to your server admin to clear up some disk space and try…

Hassan, It is not possible to generate API tokens in Jira Server. * As mentioned earlier, in order to authenticate, you need to use OAuth, Basic, or Cookie-based authentication, depending on what you're trying to do. I have linked those above if you are not familiar with those methods. * Therefore, there is no URL in your…

Thank you, Rudy, for your help! Take care, Shannon

Once you're able to determine a solution or a bug ticket, please feel free to post it here, so that other users can know the fix. Unfortunately I wasn't able to find anything on it and if it's a common problem we'll need to address the server logs first. Regards, Shannon

Hi Steve, We recommend that you raise a support ticket in order for us to have a look at your logs and see what the problem might be. Regards, Shannon

Hi Tony, In that case, we recommend that you raise a support ticket so we can have a look at your log files. Shannon

Charisma, You're welcome! Happy to help. Take care, Shannon

Thank you for providing that. Confluence will always include exportDescriptor.properties when creating a space or site export. MacOS tends to discard exportDescriptor.properties if you try to zip it using anything other than the Terminal itself. This is what I was letting you know about earlier, and I think it's the exact…

@Prasanth, User @puddleglum2 has attempted to respond to you via a duplicate thread with the following: thanks for the quick answer... but unfortunately it doesn't solve the issue. The link you gave here does not contain a GET method in REST API for ...$slugs... (repos) alone... The only GET available is a GET of the…

Hi Krishna, This article will show you how to list all users assigned to roles for a project, perhaps this will help you? * How to get a list of users assigned to project roles for your project Just for clarification, however, you asked for a list of jira users "who are accessing it". Can you let us know what you mean by…

Hi Jeff, Keep in mind that each application can be configured with a different trust store location, so this could cause the issue you are seeing. Another alternative would be that if they are running within a different JVM, or on a different server, it might not be configured to trust the certificate. I'm happy to hear…

Hi Tom, This is related to a 3rd-party add-on called Scriptrunner. For more details have a look here: * Scriptrunner for Jira Adaptavist has a lot of documentation about the product on their site, and also has a training course, if you're interested. Regards, Shannon

Hi Emad, I would recommend having a look at the example below: * Confluence REST API Examples As well as information from Using the Rest APIs, specifically: Use HTTP basic authentication (Authorization HTTP header) containing ‘Basic username:password’. Please note however, username:password must be base64 encoded. The URL…

Hi Michael, It appears that this same case was reported via your System Administrator to our support team. We're currently gathering information about your issue, and will reply via the support case. Please feel free to update this question once it's resolved with the proper solution so that we can help users in the future…

Hi Craig, The users will only have access to the space that you link to Jira Service Desk as a knowledge base. There's a feature request below that, if implemented, would enable your Service Desk users to navigate Confluence and few any content that was also enabled for anonymous users. * CONFCLOUD-30161 For the time…

Andreas, There's a feature below to be able to whitelist certain addresses that get caught by this: * JSDSERVER-1924 For the time being, you could disable the filter in Server versions only. From the ticket: WORKAROUND NB: This workaround is not possible in Atlassian Cloud. * Navigate to Administration > Add-ons > Manage…

Hi Ramu, Were you trying to write an article to share information with the members of the community, or are you actually running into this error yourself? If you're running into the error yourself please confirm the results of the articles that were linked and let us know if you're able to replicate the issue outside of…

Hi Chen, You could try removing them from the database. * How to delete a Jira User from the Database As always make sure to create a backup of your database and stop Jira prior to proceeding. Regards, Shannon

Carlos, You could have a look at the document on Confluence reindexing becomes stuck, or check the error logs to see what might be preventing the index from running. I would still recommend attempting to rebuild from scratch according to the article I sent you earlier. However, my greatest advice to you would be to upgrade…

Andrea, Thank you for that. The error message is usually indication that there's more information in the logs about the issue here. Could you tail the Jira server logs and attempt to trigger the error again and let me know what messages occur? Can you also confirm what kind of server setup your instance is on and which…

Mareks, If the links were added manually, especially if the URL changed or if the page ID is used and isn't the same on the new instance, then Confluence has no control over updating them to the new information. This can be fixed by manually updating all entries in the database. An example of that is available here: *…

AtlasKit is our UI library, based on our design guidelines. It's what we use to make our products look the way they do. Vendors that are developing their own add-ons can use it in order to get it to match the look of the product they are developing for, so that it can blend in seamlessly. From your description, it sounds…

Juliana, Thank you for confirming that. Draw.io is storing the diagram on the specific page where you created it as an attachment. However, if you copy the text on a Confluence page and paste it into another page, it doesn't copy the diagram over. The macro will appear to have the diagram associated with it, but the moment…

Mark, Thank you for letting me know that. If you have determined Spellproof is causing the issue, my recommendation would be to report this to the vendor so it can be addressed. Regarding Grammarly, we have known this add-on not to work properly when combined with Confluence's collaborative editing tool. There is a…

Hi Shelly, Here's the documentation on the Create from Template Macro. All of our documentation can be found from confluence.atlassian.com. Once you've reviewed that please let me know if you're still having any issues. Can you please also confirm that you are indeed on the Confluence Cloud version? Regards, Shannon

Hi there, I would recommend reviewing Ann's answer on the below thread. Can you let me know if that helps you with what you need? * Confluence MS SQL Server connection with Microsoft Authentication Mode If you are performing a new installation of the latest, Confluence 6.6 then you should be able to use Windows based…

Hi Rudy, We have a feature request for this currently. Have a look: * CONFCLOUD-37173 Please go ahead and vote on the request to show your support, and feel free to leave a comment there for the devs with an example of your use case. Let me know if you have any questions about it. Regards, Shannon

Hi there, From my understanding, you're having an issue receiving the "Forgot Password" email for a user. * If you're on Cloud, please raise a support ticket and we can help you to get that email. * If you're on Server, then please reach out to your server admin and they will be able to help you get that email. * If you…

Hi Rick, You can use the Content by Label macro on the bottom of each page, specifying the proper label. This will then show all pages that contain that label. Have a read through that article and let me know if you have any questions. Regards, Shannon