Shannon S Atlassian Team

Hi Charisma, The Copy Page Tree text is actually the name of the user who created the page. Here's an example from my instance after I modified a page that I did not create: I suspect you might have used an add-on such as Copy Page Tree to create the page you are looking at, and it's likely that this add-on has created a…

Hi Louise, Can you let us know which problems you're experiencing with your connection to Confluence? Have you seen any error messages? If so, can you share those with us? What do your Confluence and Jira server logs say when you try to access the other via the connection? Regards, Shannon

Hi there, The path to your Confluence log file is mentioned there. I recommend that you skip the Log Analyzer, and you can analyze it yourself manually in order to see what the problem is. Please feel free to share the error message with us if you get stuck, and we can help. Shannon

Hi Joe, Thank you for bringing that up - I was copying the query from one of the comments on the bug that we were working with in regards to a 3rd workaround. I had not modified it from it's original version. Here is some information on the Confluence data model that you may find useful. If I were you, I would create a…

Hi Andrew, The health check looks for a 200 OK message, and if that's not returned then it either means that it cannot access the URL or that there's a problem with the server. Could you have a look at your Jira server logs and see if there are any further messages about what the problem might be? That will help us to…

Hi Jack, No, this is not possible in Confluence Cloud. That macro is a date macro, and the only way that it would disappear is if you manually remove the row. Let me know if you have any questions about that. Regards, Shannon

Hi Ramesh, Can you help clarify a bit exactly what you are trying to do? Is this for an add-on you're developing? If you're working to develop an add-on for Confluence, we actually have a separate community where you can find answers to development questions. * Atlassian Developer Community You may have better success…

Oliver, Thank you for letting me know that. I've created a new ticket for you which is JSP-406757. We will be in touch shortly to continue troubleshooting your issue. Regards, Shannon

Hi Brendan, Thank you for confirming that. I see you've already raised a support ticket for this issue, so I will allow the engineer there to troubleshoot your issue. As soon as you are able to determine a reason for the scrollbar going missing, please feel free to share the answer here so it will help other users!…

Hi Michael, The messages here are essentially saying that something caused your space deletion to fail, and the task is rolling back. There should be another error message somewhere in your logs that will state the reason it failed. You can have another look, and compare it to Unable to Delete Space for tips on…

Hi Jurgen, Can you please trigger the problem again, take a note of the time, and send us the lines from your logs that occur at the same time? This will help us to determine why your screen is hanging. Check the below article if you're not sure where to find the server logs: * Where are the application server logs? Let me…

Hi Bill and Sirisha, I checked with the team, and we don't have a concrete release date yet, but all updates will be communicated on this page: * Confluence Editing Improvements Thank you for your understanding and let me know if you have any questions. Shannon

Oliver, Thanks for verifying that he was able to make these changes. As you're still having the same error message, then I recommend my suggestion from earlier today to raise a new support ticket referring to the past ticket number (JSP-401659) and we can take it from there. Thank you for your understanding! Shannon

Sirisha, We maintain Cloud instances during our maintenance windows. Please have a read through that article and do let me know if you have any questions. Regards, Shannon

Kevin, Can you tell us what version of Confluence you're using? It seems like your server might be terminating the connection so you can also use Crashes and Performance Issues Troubleshooting in order to dive deeper into your issue. Regards, Shannon

Hi there, Just to clarify, that gridlines are not yet a feature on the new editor, but I wanted to point out the macro in question that you are using will be going away soon. I've created a feature request below to consider it for future releases, so please feel free to comment there with your use case and vote on it to…

Mustafa, I wouldn't recommend using the same database, but if you want to avoid the XML import step, you can try the following: * Create a copy of your existing database. * Connect new Jira instance to this database. * Start Jira up, and it should update the data on that database. Don't use your existing database because…

Gaj, Which product are you referring to that had basic auth deprecated? The original post was regarding plain passwords being sent over basic authentication, but not basic being deprecated entirely. At this time it's only possible to generate an API token on our Cloud apps. We do not have plans in our upcoming roadmap to…

Michael, Can you share with us how you resolved it? It may help other users having the same issue. Shannon

Hi there, It appears that you have been transitioned to the new Confluence editor as described in our post, Confluence Editing Improvements. We're making these changes incrementally, and just like when you're renovating a house, you might temporarily lose the use of a room feature as we repaint rewrite it. Features…

Hi Joe, There's a 3rd option we're exploring regarding removing relevant entries in the database. We haven't yet confirmed the exact deletion query but the following will get you a list of entries related to Confluence Questions: select *from contentinner join bodycontent on content.contentid = bodycontent.contentidwhere…

Hello Christopher, I would recommend having a look here at the suggestions listed and see if that helps you: * Is it possible to generate a page id The post itself is a bit outdated but I think you could adjust it for your use. Let us know how it goes. Regards, Shannon

Hi Brendan, Roman mentioned he cannot replicate the issue on macOS, but it appears you might be using Windows. Can you let us know what version of Windows you're using so we can try to replicate the issue? Does the issue occur in Edge as well, if you have it? Do you have all add-ons in your browsers disabled when you're…

Hi Gaj, Not in the near future, but I've raised a feature request for this below that you're welcome to vote on and comment with your usage case: * JRASERVER-67869 Regards, Shannon

Oliver, In the ticket, they recommended you a few things already to fix your database. If your admin already fixed all of these things and you continue to have the issue, then you'll want to reopen your ticket. If you can confirm he fixed all the problems that Lenard outlined, then please raise your issue again. Here were…

Hi Kai, There are GET calls that can pull that information using the parent link field, but there's not an option to update that yet. We are currently working on endpoints for Portfolio in this feature request: * JPOSERVER-2322 Portfolio API V.2 Any existing POST API endpoints are experimental at this time. I hope that…

Hi Klara, Are all archived pages showing up in search results or only certain ones? If you were to reindex Confluence, does the page still show up? Shannon

Hello, Thank you for that information and apologies for the delay. I found a similar issue is reported here: * CONFCLOUD-61351 It's the same behavior despite not being part of a code block. I've submitted this feedback to the developers regarding the issue. However, as you may know, we're working on a new editor. I've…

Hi Mustafa, It's not possible to complete a Zero Downtime Upgrade with the .tar.gz file. If you wish for Zero Downtime Upgrade, then you definitely need to use the installer file, as it is a requirement. Let me know if you have any further questions about that. Regards, Shannon

Thank you, and glad to see you were able to get those pages imported! Take care, Shannon