Shannon S Atlassian Team

Amine, Thank you for your help. I've reported this below as a feature request: * JPOSERVER-2426 Ability to exclude all current and future children of an issue excluded from plan Please vote on this and comment there with your usage case in order to help it to be considered for future releases. Regards, Shannon

Hi Sirisha, There's no functionality within the Excel macro in Cloud at this moment to display the content in a grid. It appears there was previously but it has been removed. As you also may be aware, we are phasing out the View File macros in an upcoming release. This is because we are replacing it with a new macro. If…

Hi Joe, Did you have Confluence Questions installed at one point? It appears that could cause the issue: * CONFSERVER-56058 Disabling Questions plugin breaks drafts page Workaround options * First option: Disabling collaborative editing, user should be able to navigate to drafts page normally. * Second option: Re-enabling…

Hi Angelina, I've seen a few issues in Cloud where when attaching an image either to Confluence or Jira, the EXIF rotation information wasn't being honored. Could you let me know, did you take this photo with a phone, and can you show me the EXIF information for it? For example, on macOS, open the file in Preview, select…

Stefano, Thank you for letting me know that! I tested my suggestion on my own instance but I wasn't able to get the survey pop-ups before-hand. Do let me know if they return! Shannon

Hello Jochen, This is not currently possible, but we have a feature request for this: * CONFCLOUD-29482 My recommendation would be to vote on that and comment there with your usage case. Thank you! Regards, Shannon

Hi Stefano, I think you can turn off Analytics for this. In Confluence, go to Administration > Analytics [confluenceURL]/plugins/servlet/analytics/configuration It appears that Jira has a similar setting: * How to disable the "Tell us what you think" NPS Survey in JIRA Server Can you give that a try and let me know how it…

Hi Ben, The Confluence Cloud team would be able to have a look at your logs in order to tell you what error is happening. They're also able to manually delete the space from the database if you're having issues doing so. You can reach out to them via our support form. One thing to note, however, it might be an issue with…

John, Thank you for the confirmation. I've moved your question to the appropriate collection, so now someone familiar with Bitbucket will be able to answer your question. Regards, Shannon

Hi Charisma, My apologies; without an example it's hard to tell exactly what you were looking to format with your CSS. Since the {style} macro in Confluence formats only the page itself (by use of iFrame) it gets around the restriction of not being able to format Confluence itself with CSS. So if you were looking to only…

Hi Chase, I converted your answer on Linda's question What can Decisions be used fore in meeting notes? to a new question, since it seems your issue is a bit different from her question. Her example was on Confluence Server where this new feature does not yet exist. It appears on her template it just had a separate section…

Hi Charles, You mean you don't have those fields in Jira either or are wondering how to add them to a screen? Many of those fields are standard, but the Epic Name field is part of Jira Software. Have a look at Issue Fields and Statuses for more information. Once you add them to your relevant screens, just make sure to set…

John, Can you tell us which product this is in reference to? Thank you! Shannon

Hi Justin, The confkb URL just means that it's a knowledge base article as opposed to documentation. These are usually created as one-off articles by Atlassian team members. The case is usually that it is a specific functionality that is requested often, and we've either found a workaround for it, or the workflow isn't…

Hello there, This is indeed the cause. You can fix your certificate following this article: * Unable to Connect to SSL Services due to PKIX Path Building Failed Go ahead and send that over to your server admin who installed the certificate and they'll be able to correct it with that article. Let us know if you have any…

Hi Charisma, It's not possible to customize CSS in Confluence Cloud. Have a look at Functional Differences in Confluence Cloud: On Atlassian Cloud, Confluence uses a custom theme, which cannot be modified or updated using custom HTML or CSS (not supported). For more information on custom themes in Confluence Cloud, refer…

You're welcome! Take care, Shannon

Hi Adam, I think the add-on Confidentiality for Confluence might be exactly what you need. It appears that you can select a specific confidentiality rating at the top of each page and display to your users. Have a look at that and let us know if you have any questions. Regards, Shannon

Hi Justin, It's not possible to customize the view for Anonymous Users at this time, but we have a few feature requests for it: * CONFCLOUD-58930 Improved view for public (anonymous) users * CONFCLOUD-57870 Ability to hide sidebar from anonymous users (Closed, this is not in our roadmap at this time.) * CONFCLOUD-55817…

Hi Susan, Questions are included in the search in Confluence, and you can read about that on Questions and Answers: Find questions (and answers) You can find questions and answers in a number of ways: * Search - see questions in the quicknav and search results - there is even a filter for questions. * Browse - view recent,…

Ricardo, That's great to hear! Thank you for sharing that with us. Take care and kind regards, Shannon

Mario, Happy to be able to provide that information! Take care, and kind regards. Shannon

Mustafa, Jan is on a standalone instance, and asked for the manual upgrade steps since she's not able to upgrade using the installer. If you have Jira Data Center on a cluster, then you can do Zero Downtime Upgrades. Have a look below: * Zero Downtime Upgrade Checklist * Managing Zero Downtime Upgrades If you have any…

Steve, No problem! Happy to help. I believe you can contact the University team via the Service Desk Customer Portal at the bottom of the page (linked as Contact Us). I'm linking that here to make things easier for you. If you find any errors due to the training materials being out of date you can feel free to share that…

uijoong kim, If you need to retain the current Confluence instance, you'll want to make a backup first. You can restore this when you re-install Confluence from Docker. See Site Backup and Restore for more details. Regards, Shannon

Hi Abdullah, My apologies, I hadn't seen your response. * I previously asked if you could let us know how exactly you're setting up Jira. Which steps are you taking in order to install Jira? * I also previously asked about your database version, but did not receive that information. Can you confirm your database version? *…

Markus, Can you let me know your Confluence and MySQL version, and a screenshot of the problem? Is the sidebar missing from all pages and spaces? Are there any messages in your error logs that could point to what the issue is? Regards, Shannon

Hi David, My apologies; this thread was originally in regards to Jira Server, so I had assumed you were on the same. I've created the same request for Cloud, which is more relevant to you. * JRACLOUD-70704 Regards, Shannon

Hi Andrew, You can get it from the Jira download page. You just need to click View all versions and then in the drop-down in the pop-up window select 7 and select 7.5 from there. Shannon

Andrew, Can you help us to understand exactly how your upgrade process went? Ideally you would need to perform the upgrade using the installer, but by your message it sounds like you may have installed a fresh copy of 7.12 on a new server, and then exported your backup from 7.5 to that. I would recommend doing the…