Shannon S Atlassian Team

Hi Charisma, I think by sub-items you mean comments on Answers? It's only possible to vote on Answers themselves. In addition, it's not possible to restrict users from upvoting more than one answer. Otherwise, you can check out some of the available 3rd-party voting add-ons for Confluence Cloud. If you still think you want…

Hi Markus, You mentioned it's a fresh install, so can you confirm that you haven't restored data from anywhere else, and that this problem existed since day one? * Can you please try to put Confluence in Safe Mode and see if the problem persists? * Please also try removing any customizations that you may have added. * Test…

Angelina, Thank you for confirming that. I've been able to replicate the same using a vertical image from both an iPhone and an Android phone, and in both cases it displays sideways. I went into my iPhone, edited the image very slightly (in my case by increasing the brightness by one degree) and then I was able to upload…

Hi there, I would recommend trying to get a list via the database, have a look below: * How to get a list of active users Give that a try and let us know if you have any questions. Regards, Shannon

Markus, Can you tell me if this occurs on specific spaces, or all spaces? Does the space it occurs on have a home page set? Can you open your page in your browser and open your Developer Tools console (Network tab) and see if anything is being blocked? Regards, Shannon

Andrew, No problem at all! I'm happy to help. Regards, Shannon

Hi Jurgen, Sorry for the delay, and thank you for letting me know how you were able to solve it! Take care, and have a pleasant week. Regards, Shannon

Hi Karen, You may be able to edit the template using the article below: * Customizing Email Templates In the same location as the jar file mentioned in the article, there's another called confluence-daily-summary-email-X.X.X.jar, and I believe this may be the jar that can help you customize your email. Feel free to modify…

Hi Thies, You could show the structure using the Page Tree Macro. If this doesn't help - can you let us know what it needs to look like for your needs? Regards, Shannon

Hi Charisma, In Atlassian we often use Questions for Confluence for this. You can post a topic as the question, and then people can put "answers" for their ideas. Then they can be upvoted or downvoted and you can accept the best answer. Let me know if you have any questions about that. Regards, Shannon

Hi Hani, Thank you for verifying - it wasn't clear if you added it before or after I mentioned it. Confluence 5.4.4 has been End of Life since 2015 and is not compatible with Jira 7.8.1. You'll want to compare your AppLinks version on the Compatibility Matrix, in order to see what version you need to upgrade Confluence to.…

Hi Andrew, Thank you for the update! If you run into any issues in the future, feel free to let us know. Regards, Shannon

Hi James, I recommend reading out to our Cloud support team for this. Generally we can help you here, but the Cloud team has access to your instance and can have a look for you. Regards, Shannon

Hi Ana, Would you be able to show me how it looks for you after after you set the components to the x-axis? I've tested in my own instance, but I'm not able to replicate the issue: X-Axis: Y-Axis: Regards, Shannon

Hi Kevin, The article is for Jira but it mentions troubleshooting JAVA/JDK which could have helped if that's what is crashing. At any rate, glad you were able to work around it by skipping the problematic pages. Regards, Shannon

Thanks, Joe! Looks like Manuel will be helping you out now as he's received your logs. Once the issue is resolved, please feel free to come here and update us in case other users have this problem in the future. Regards, Shannon

Hani, Thank you for letting me know. Is the macro now working as expected? Shannon

Steven, Is this what you’re trying to do? I ask, because earlier you said you were trying to invite users and later you also mentioned adding users to groups. These are three separate actions. Please clarify with us exactly what you need to do. Providing a screenshot will help. If you need to share a page, once you start…

Steven, There's not a difference between the trial version and the paid version. The only thing is that you have a period of time where you don't have to pay yet while you test it out. So, you're trying to add users to groups? Are they already on the instance itself? Are you able to send us any screenshots so we can see…

Steven, Are you trying to invite the users to join your Cloud instance, or are you trying to share a Space with them? Are they existing users already on the instance? Can you show me where you are doing this exactly? Regards, Shannon

Hi Gaj, Thank you for pointing that out to me! I hadn't heard this and I'm not on the developer site nearly enough so I wasn't aware of the changes. I've submitted your concern now via the feature request I sent you earlier. I created one as well for Confluence just now: * CONFSERVER-57389 Please also vote on that and…

Thanks, Joe. The 2nd trial license was for your production instance, correct? You are currently still not able to build a staging instance? We really would need to see your logs as well to know why the other workarounds aren't working out for you. I'm creating a support ticket now for you so you can send those over to us.…

Hello Oleksii, Can you show us how you're building your links, and what happens when you try to navigate to them? What version of Confluence are you using? Shannon

Hi Chuck, Can you let me know what you mean by "only choose"? In the article it does tell you how to choose which fields you want to fill out using the key and value pairs. If you leave out a required field then it won't work, but any other fields that are optional can be left out without issue. If that doesn't answer your…

Thank you for showing me that. * What version of Jira are you running? * You would need to add the Jira URL to your Confluence admin and register the URL for external gadgets. Have a look at Registering External Gadgets. Perhaps this is what you were saying needs to be added? * Are you able to access Jira using the same…

Hi Louise, Understood. However, that message is a bit vague and it doesn't really give us an idea of what the problem is. As soon as you've had a chance to review the rest of the information I requested, please feel free to share it, and we can continue from there! Thank you for your help. Regards, Shannon

Hi Louise, I don't believe that's message is related to the issue. We're going to need more information in order to help you troubleshoot the issue. * Can you please explain all the issues you're currently experiencing that lead you to know that the connection isn't working? * When you go to Application Links in Jira, what…

Hi Michael, I'm referring to the Confluence logs themselves. Have a look here on where to find them: * Working with Confluence logs Regards, Shannon

Hi Joe, It's possible to get an evaluation license for both Confluence and Confluence Questions if you need to temporarily set up your test instance. That shouldn't be any problem at all. We always recommend that any database modifications be tested first on a staging instance prior proceeding. Even if a specific query…

Hello, From my understanding, you're working with a macro, and you need our help to add something to it? It's not clear exactly what you have attempted to do, and what needs to be added. Could you share any screenshots with us of the issue you're having, and what you read about what needs to be added? Also if you can tell…