Shannon S Atlassian Team

Hi Olga, It's not yet possible, but there's a feature request for it below: * CONFSERVER-41149 Ability to Customise CSS Stylesheet for Confluence Mobile Please vote on the request in order to show how many users are interested in such a feature, and comment there with your usage case. Thank you! Regards, Shannon

Hi Dhanhesh, Yes, you will want to have a look at this article to resolve your issue: * Unable to Connect to SSL Services due to PKIX Path Building Failed If you walk through the steps of this article, your SSL issue should be resolved. Can you give it a try and let us know how it goes? Regards, Shannon

Hi there! Could you try installing the fonts as per the below article? * 2 Byte characters (Japanese, Korean, Chinese) do not display in Powerpoint macro Let me know how that goes! Regards, Shannon

Hi Justin, I think you might be referring to this feature request below: * CONFSERVER-30161 Allow unlicensed, authenticated users to have anonymous read only access Below are the suggested solutions to use as a workaround: Suggested Solution for non-Service Desk customers We cannot allow authenticated but unlicensed users…

Hello, Tyler! I just wanted to let you know that I created a feature request for this exact thing below: * CONFSERVER-54996 Ability to jump to exact line referenced in search results It would help if you can vote on that to help show the interest for such a feature. Please also comment there with your usage case to help to…

Hi Jaromír, It is unfortunate, but It is not possible to limit the number of entries that the Change-History macro displays. This was requested in the past, but it is not in our upcoming roadmap. * CONFSERVER-16826 If you're using Confluence server, have a look at Alex's workaround that he mentioned on the ticket: There is…

Hi Lola, You can start by running through the ten causes and resolution steps from this article: * Confluence does not start due to Spring Application context has not been set This has resolved the issue in the past for other users, so it should help in this case. However, if none of the resolutions correct your issue, can…

Arnav, It appears that you're still using the expired SSL on your jira.meshedu.com domain: * jira.meshedu.com SSL test Compare that to what you have set up on meshedu.com: * meshedu.com SSL test You'll want to show this information to your server admin so they can fix the issue. Your SSL provider has a few threads on this…

Hi there, This is an error being generated by Outlook, so you may want to speak to your email server admin for details on this, or contact Microsoft. For tips on where to start troubleshooting, I would recommend the following: * Client was not authenticated to send anonymous mail * Trying to configure Outgoing Mail using…

Hi Lene, It's not possible in Confluence Cloud to customize your pages to this degree. Per our documentation on the Functional Differences in Confluence Cloud from Confluence Server: On Atlassian Cloud, Confluence uses a custom theme, which cannot be modified or updated using custom HTML or CSS (not supported). For more…

Hani, We don't have official documentation on this and I haven't set it up myself personally, but it sounds like it could be an issue with the user mapping. Most SSOs require principal name, email, partial email, etc. Can you show us the actual documentation you were using in order to install this and we can have a look?…

Marawan, You're welcome! For your 2FA question, I would recommend raising a new question in the Confluence collection. I don't have any experience with this myself besides with Cloud, but you may find that other community members have and are able to answer your questions regarding it. Regards, Shannon

You're welcome, Charisma! Just let us know if you have any further questions. :) Shannon

You're welcome, Jean-Michel. Let us know how it goes and if you run into any issues. Regards, Shannon

Hi Stephan, Can you let me know exactly what the error message is that you're receiving? I believe this could be related to this bug: * CONFSERVER-57486 As for a workaround, there's a mention on this thread regarding how to revert to the old editor: * CONFSERVER-56317 You can start reading from Sarathi's comment there on…

Andrew, Thank you for your patience. YouTube never completed uploading my videos so I had to do it via my mobile device. Here's what I've done so far: * Uploaded a video to YouTube, and set it to Private. * Created a playlist on YouTube, set that to Private, and then added the one video to the playlist. I can share the…

Jean-Michel, The H2 database is only supported for testing instances, and I especially wouldn't recommend performing a migration where it is still in place. I would recommend setting up a clean 6.12.1 Confluence instance with a supported database in place, and restore the backup you made as part of the upgrade process. Let…

Matt, Thank you for letting me know that! Please feel free to follow up here if you are unsuccessful with the workaround, and I can help you to raise the ticket for the team. Shannon

Hi Andrew, Thank you for confirming that. I'm running some tests on my end right now, but my videos are taking longer than usual to upload to YouTube. I'll let you know what I find out, but it's likely to be a YouTube/browser issue rather than Confluence. It does seem from my research that it's supposed to work, provided…

Hi Jordan, I think your instance might need a reindex, which our Cloud Support Team will need to assist you with. If this doesn't help, then they can still check your logs and see what the issue might be. Feel free to report the issue now to the team via the above link, and let us know if you have any trouble. Once the…

Hi Julian, Can you let us know what part of the setup you're having trouble with? Are you getting any error messages? What do you see in the logs? Please also let us know the Jira version you're installing, and what you've done so far, including your database version and server information. Shannon

Great news, Rowan! Thank you for letting us know the add-on that was causing the issue. I would recommend going to the Support tab for that add-on in Marketplace, and report it to the vendor. They may not be aware of this issue yet. Regards, Shannon

Marawan, I'm testing the URL without SSL, and it still times out immediately. Can you confirm that when you completely disable the SSL, you can access the site externally? Does accessing directly using the IP and port number work externally? Is the port 8090 open to external users on your IIS server? I would recommend also…

Hi Stan, No, nothing that I am aware of that would allow that. You can also check out at our Developer Community as well, in case anyone there has been able to add a style via add-on development. Regards, Shannon

Hey George! No problem at all, just doing my job. :) If you ever notice documentation issues in the future you can also raise a feature request from the same site, or let us know here on Community and we can help get that submitted to the documentation team. Take care and have a pleasant rest of your week. Shannon

Hi Matt, It does indeed, but the log files I mentioned would help us to determine the reason for sure. At any rate, were you successful in correcting the issue with Julian's workaround mentioned on the discussion? If not, please provide the logs as I requested. If you have any difficulty obtaining those, you can go ahead…

Hi Hani, Can you let us know what you've done so far in order to set it up, and what add-ons or documentation pages you're using to set this up? I'm not too familiar with Ping Federate but if you can provide us your resources we can try to assist you. Regards, Shannon

Hello Tobias, The article below helps you to fix links within the database. You can customize it to your requirements: * Some attachments or links are no longer accessible after server migration Have a look and let us know if you have any questions about that. Regards, Shannon

Hello again, Charisma, The Jira Issues Macro will allow you to include "Votes" as a column in the display options, and you can filter per component and project through JQL. Jira doesn't have downvotes, so you won't be able to display this. There's also not a way to vote on an issue via Confluence, so perhaps you can add a…

Hello, What are you trying to do when there is a timeout exactly? If you can determine which pages or actions are causing it, we can help to narrow down the issue. I would start by increasing your timeout settings, however: * Configuring HTTP Timeout Settings Regards, Shannon