Shannon S Atlassian Team

Hi there, Could you check your Jira server application logs and tell us what the error is that Jira is encountering there? With that information we will be able to tell you how to resolve the issue. Thank you! Shannon

Hi Jorge, This isn't something I've personally had any experience with, but I believe you can modify the macro via the JAR files in the system. Have a look below. * How to edit bundled or system plugins * How to edit files in Confluence The system add-on that appears to control the Contributors Summary Macro is…

Hi George, Thank you for bringing that up. I've created a feature request to clarify the documentation in the future: * CONFSERVER-57487 Please feel free to add a comment there with your findings and experience. Thanks again, and take care. Regards, Shannon

Hi Matt, I would recommend reviewing Troubleshooting Issues with Page and Space Creation and making sure that your Java and database versions are compatible. As for your logs, it does actually write a message about why the creation failed. Can you confirm which log file you looked at? Be sure that it's located at <home…

Hi Karanpreet, It's not yet possible, but we do have a feature request for it below: * CONFCLOUD-6810 Please feel free to contribute to the conversation there and vote in order to help show the amount of interest in such a feature. Let me know if you have any questions about that. Regards, Shannon

Fara, Can you clarify what you mean regarding a new site? Confluence has both Global and Page templates, and the global template will apply to the entire Confluence site. It's not possible to create additional Confluence sites via a single Confluence instance, so it's not clear what you're looking to template exactly.…

Hi Lene, Can you explain a bit how you would like this to work? Do you have any examples you can provide about how you want it to look? Regards, Shannon

Anees, Your question is tagged as Confluence Cloud, but I suspect you might not be on Cloud but Server. Can you please confirm your Confluence version? Regards, Shannon

Hi there, What version of Confluence are you using, and can you let us know what you mean when you say the search isn't smooth? You can reindex Confluence Server if you're not getting the search results you expect, and if you're on Cloud, you can raise a support ticket. Thank you! Regards, Shannon

Hi Nick, You can submit translation errors now via the portal below: * Atlassian Translation Portal Thank you for your help! Regards, Shannon

Hi Mike, It sounds like you might have run into this bug: * CONFSERVER-51998 This issue was fixed in 6.6.3 AND 6.7.2. If you are on 6.6.3 or later (excluding 6.7.0 and 6.7.1) and are experiencing new issues, then please raise a support case. I would recommend upgrading to 6.6.3 or later (excluding 6.7.0 and 6.7.1 as above)…

Hi there, Perhaps you would be able to use one of the Source Editors and do it that way? * Source Editor Server * Source Editor Cloud You could insert one image with its URL using the regular method, see how it's formatted in the source, and then copy that with all of your URLs, and save the page. Let me know if you have…

Hi Stan, It is indeed not possible, but you can still style Confluence with CSS and create your own stylesheet which can specify how each style should look. Have a look at Styling Confluence with CSS for more details. Let us know if you have any questions about that. Regards, Shannon

Hi Kristina, Your site backup should include your Questions data, otherwise there's not another way to migrate them. The feature requests for an importer/exporter are below, and I would recommend that you vote and comment on those to help show your support for the feature. * CONFSERVER-51723 * CONFCLOUD-51723 My…

Thank you for confirming! Take care, and have a pleasant week. Regards, Shannon

Hi Marianne, This is not possible, unfortunately. It was requested as a feature in the past, but was closed as it's not in our upcoming roadmap: * CONFSERVER-52787 Thank you for your understanding. Regards, Shannon

Hi Rowan, I'm testing this on Confluence version 6.8.1, but I'm not able to replicate it. * If you were to enable Safe Mode on Confluence (disabling all 3rd party add-ons), does the issue persist? * Does the problem occur for all users across all pages? Can you replicate this on more than one computer, both inside and…

Nitsan, Thank you for your confirmation. Confluence does support several undo operations in a row, provided you haven't closed the page before doing so. Once you close or save the page then it's not possible to go back in and undo your changes. Those pages would have to have been saved in order to use the version history…

Hi Wolfgang, I see you raised a ticket with our support team as well, and they let you know the incident that was causing this issue has since been resolved. Can you confirm? Shannon

Thank you, George! In particular, if anyone has any issues with this they can also review the steps from: * Database Setup for SQL Server > Step 2 Create a database and database user This particular step is a bit tricky and has caused issues similar to this in the past. Take care, Shannon

Andrew, When you say your staff can't view the videos when they're logged in using their domain account, do you mean they're logged into Confluence and YouTube? You'll want to make sure they're logged into YouTube as well, with an authorized YouTube account. If they can confirm they're logged into YouTube and still cannot…

Hello there, Can you confirm your database version, and if the Confluence instance is able to access your database server? Please also confirm with us the exact steps you took to upgrade Confluence. Regards, Shannon

Steve, Can you tell us how many words you selected when you attempted the inline comment? Was the selection in another language, and are you able to leave inline comments on other sections? Secondly, what version of Confluence are you using? Thank you! Shannon

Hello Marawan, Can you just confirm what the issue is at this time? Everything works fine except the SSL? Are you getting any error messages? You'll want to review Running Confluence over SSL or https to ensure that all steps are completed, but if you can tell us more about what problem you're running into, we'll be able…

Hi Buddy, Your question is in the Confluence collection, but I believe you might be asking about another product since Confluence doesn't have test cycles. Are you using another product or add-on that you have the question about? Regards, Shannon

Hi Naiara, These are the only parameters that can be displayed. Have a look at Office Excel Macro for more details. Can you let me know exactly what kind of parameters you were looking to display? Regards, Shannon

Hi there, Can you just clarify with us what you're trying to do? Where is this dialog box coming from in Confluence? Are you using a Marketplace add-on, or are you developing something yourself? Shannon

Hi Andrew, If they're private, then you do need to be logged in to watch the videos on YouTube. Have you considered setting them to unlisted instead? This way you only need the direct URL to the video in order to watch it. Regards, Shannon

Hi Charles, Variables are not available in Confluence (see feature request # CONFCLOUD-3999) but you could try using a macro for this. For example, have a look at the Excerpt Include Macro. This allows you to include an excerpt of text on multiple pages, and may help accomplish what you require. Let me know if you have any…

Hi there, The Confluence mobile app has both push notifications and an in-app notification box. You should not receive notifications where you mention yourself. I would recommend that you check all requirements for push notifications from this page: * Confluence Mobile Quoted below: Cloud services In order to provide push…