Shannon S Atlassian Team

Michael, I'm running Mojave 10.14.3, and I only have one Atlassian Companion login item: I'm not sure what would have caused your Mac to create so many, but I'm not able to replicate the issue. Can you confirm that you've only ever installed the Companion App once? Something like that could occur if you installed and…

Chris, I assume you're using an add-on to create your dropdown menus? Could you link me to the Marketplace listing of the add-on? Regards, Shannon

Hi Ann, Confluence needs to be able to get the data from your Jira instance in order to display the chart. Without Jira, you won't be able to. I would recommend having a look at the available charting add-ons and see perhaps if one could do it for you? Regards, Shannon

Gideon, This is how Google indexed your site, as they recently rolled out mobile-first indexing. Have a look below: * Google Blog: Rolling Out Mobile First Indexing I did a bit of research, and it appears you may not be able to opt-out of the Mobile First Indexing. You can attend a Webmaster Hangout live if you want to…

Hi Shaf, You can check the Confluence database for remnants of a space that are preventing the import. Have a look here: * After a failed space import, it's not possible to re-import because of leftover space data Let me know if you have any trouble with that. Regards, Shannon

Abdul, It's not recommended that you have both the JDK and JRE installed at the same time, but it could work. However, if you intend to use the JRE, then you don't need to add any lines like you did. I would recommend removing the lines you added so Confluence can use the included JRE. As for MySQL, it sounds like you…

Olegs, Our recommended Server Hardware Requirements are as follows: Here is our minimum hardware recommendation: * CPU: Quad core 2GHz+ CPU * RAM: 6GB * Minimum database space: 10GB The OS itself needs at least 2-4 GB to run, and I would advise 2 GB to run Confluence, so try to see if you can get a VPS with 4-6 GB minimum.…

Hello, It might have worked before, but I can confirm that MariaDB has never been supported for Confluence. It is not included in our testing when releasing a new version. Do you happen to still have your XML backup from before the upgrade? If so, I would recommend that you just install the previous version with a working…

Diana, My apologies, I hoped that would have worked. If I were you, I would just manually update the license, then you don't need to worry about the XSRF protection error right now. However, you still want to fix the issue that is causing your XSRF issue. This means that something hasn't been set up properly with your…

Great, thank you for confirming, Karl! If you continue to have any issues, you might have difficulty sending your server logs through this forum. My advice would be to pull out the individual error messages related to the problem and share that here. Otherwise, you're likely to get an error message if you try to post. Keep…

Vaishali, Thank you for reaching out. I checked the support ticket, and it was reported as a bug. I have added a link to that bug in a separate answer on this thread, but you can also find it below: JPOCLOUD-2071 Issues being scheduled for a wrong person in Portfolio Plan Please vote on this and watch it to be informed of…

Hello everyone! This turned out to be a bug, which I will link below: * JPOCLOUD-2071 Issues being scheduled for a wrong person in Portfolio Plan Please vote on the bug if the same has affected you, and watch it for any updates in the future. Regards, Shannon

Thank you for the feedback on the bug, Daniel! It definitely helps to know how people are using this feature and how such a bug impacts everyone. Fingers crossed that we can see a fix on this soon. Regards, Shannon

Tsvetelina, Thank you for confirming that! Take care and have a pleasant rest of your week. Regards, Shannon

Hi Richard, I believe you're referring to the Save for Later feature, is that correct? It is indeed not possible, and I've raised a feature request for it below. * CONFCLOUD-65560 Ability to save space overview home pages in Save for Later I discovered a workaround that will help you. So, I noticed that if I switch the…

Hi Horst, No, this is not possible. Have a look at Functional Differences in Confluence Cloud for more details: Look and feel * Layouts * Custom CSS On Atlassian Cloud, Confluence uses a custom theme that can't be modified or updated using custom HTML or CSS. For more information on custom themes in Confluence Cloud, refer…

Erik, It's not possible to add a custom column to the Content Report macro. I created a feature request for this below: * CONFSERVER-57868 Ability to add custom columns to the Content Report Macro However, I want to advise you that if this feature were to be implemented, it's likely you would only be able to add columns…

Martin, Thank you for letting me know. I compared it to my instance, and I see that if you have the new User Management. I've investigated this, and it appears that the feature is being actively developed for the new User Management. I have submitted a feature request to correct the documentation: * ID-6749 Set your site…

Ryan, What was the name of the log file that you're checking? The message is confirming something was written to the log file, so if you aren't seeing any messages it might be writing to a different location. Can you also let me know what version of JSD you had previously, and what version you're updating to? I assume it's…

Karl, I'm sorry, but which version of Confluence are you upgrading to? Confluence 13.9.2 doesn't exist yet. The latest version is 6.14 as of this thread. My tip for this would be to have a look at your Confluence Server logs to see what error message is actually being triggered. Then we would be able to help you with this.…

Hello, MySQL 8 is not supported in Jira Server. Only versions 5.5, 5.6, and 5.7 are supported. See Supported Platforms for more information. We have a feature request below for 8.0 support. Please vote on it and watch in order to be updated of any changes: * JRASERVER-67359 Add support for Jira to use MySQL 8 I would…

Diana, So the suggestions from License update "XSRF check failed" didn't help, including connecting to the server directly bypassing the proxy, or disabling XSRF token? * Configuring XSRF Protection Confluence requires an XSRF token to be present on comment creation, to prevent users being tricked into unintentionally…

Hi Martin, This issue has been closed, and it appears now Confluence end is fixed, but there's still an issue in the Jira side. An Atlassian ID case was opened below: * ID-6349 Some users with access to only Confluence are not being redirected to Confluence Per the comment from the developers on the Confluence case, if…

Michael, As I let you know in your other thread, it's not possible to access Cloud accounts using the HTML include macro. You need to browse directly to the instance. Let us know if you have any questions about this. Regards, Shannon

Michael, My apologies for the confusion. You mentioned that you have an "on premise Cloud hosted with enterprise licensing for Confluence". Could you clarify what this means? We only have one type of Cloud instances, and that's the ones that use the *.atlassian.net domain. In addition, the HTML Macro native to Confluence…

One more thing - to migrate your data, you'll want to follow this article: * Migrating to Another Database Let us know if you have any trouble. Regards, Shannon

Hello, Thank you for checking that. I noticed that you're using MariaDB, which is not supported. You need to make sure to use MySQL 5.6 or 5.7. For MariaDB support, please vote on the following feature request: * CONFSERVER-29060 Support for MariaDB Have a look at Database Setup for MySQL for tips on how to install MySQL…

Hi Janne, The issue here is that a lot of your users might not have been given explicit permissions to a space, but rather have permissions to access the space via a group. I would recommend reviewing the following article for examples. Although the queries might not be exactly what you need, you should be easily able to…

Jim, Just to clarify, this is just a field you created in Confluence that you are labeling as 'approvers' and you're not using any specific add-on to add approvals into Confluence, correct? In a sense, you would require to notify anyone that you mentioned in that field but not on the entire page, is this correct? What sort…

Happy to hear you were able to resolve this! I used to see the problem a lot back when I worked on the Cloud team, so when I saw your post I knew immediately what it could be. Take care, and have a pleasant week. Regards, Shannon