Shannon S Atlassian Team

Confluence might not be able to access your database. Could you tell me what database version you're using? You can go to the confluence.cfg.xml file in the home directory and check that the connection is okay. You'll want to make sure you can reach the database server via the Confluence server. * How to find Confluence's…

Hi Michael, mm stands for minutes, and MM stands for months: * Java SimpleDateFormat I suspect because you used mm instead of MM, it's showing the minutes rather than the months. Could you have a look and let me know? Regards, Shannon

Abdul, Can you let me know exactly the steps you took so far to create your MySQL database and install Confluence? I want to know what method you used. Please also confirm this is a brand-new installation of Confluence and that the MySQL database is brand-new and hasn't been used. Lastly, are you using the JDK or the JRE…

Pascal, To understand, you made a whole site export on Server, and imported the site export into Cloud. Now you cannot access one of your pages. I would recommend going to the Space Settings > Permissions, and recovering access this way: * Add or Remove Page Restrictions > View all Restricted Pages in a Space Clicking the…

Angel, Thank you for checking. It seems then perhaps that any documentation feedback that gets sent from the page you linked goes to an internal only request. At any rate, I'll keep an eye on it, and provided they make a response to me in the next week or so, I'll follow-up with you here. If you find anything out from the…

Thank you for clarifying that, Angel. I submitted a documentation update request at ecosystem.atlassian.net. The case is * DOCS-2711 Document AsynchronousPreferred usage in the context of an application However, I believe you need to be logged in in order to see it. If I hear any updates on this in the upcoming future,…

I'm just finding the information that I think you already looked at: * https://docs.atlassian.com/atlassian-event/3.0.0/apidocs/com/atlassian/event/api/AsynchronousPreferred.html Is there any specific information you were looking to find out about it? I can try to find out for you. Regards, Shannon

Angel, I'm not a developer and thus not terribly familiar with this process, but mentions of the annotation in threads on jira.atlassian.com mention that you should mark specific events with the annotation. For example: * Mark with the com.atlassian.event.api.AsynchronousPreferred annotation, which will cause the event to…

Raphael, Thank you for clarifying, I hadn't heard of the Team Drive feature before. I found out that there's a bug reported below: * CONFCLOUD-55650 Unable to see embedded google docs in a confluence page in case the contents are stored in Team Drives I've included your feedback regarding the API change on the Atlassian…

Vishwas, You were already using Draw IO, and were able to solve the issue, or you were using another app, and switched to Draw IO and your issue is now resolved? Regards, Shannon

Hi Jan, The ł character is encoded, so it's not necessarily an accented character. I've spoken to my Polish colleagues, and they let me know that the character ł is more like a 'w' sound and not an 'l', so I might not expect it to be replaced by an 'l' when searching. In addition, I think that the search improvements are…

Hi Jill, You can disable the template. * Administering Site Templates To disable a template or blueprint across the entire Confluence site: * Choose the cog icon , then choose General Configuration * Choose Global Templates and Blueprints. * Choose Disable next to the template, page blueprint or space blueprint you wish to…

Hi Michael, No, this is not possible. You would need to physically migrate the data from the Cloud instance back to the Server instance, where it could be modified and no longer match the data that is on Cloud. My recommendation would be to link the two together via Application Links (purely for the ease of switching back…

Kevin, Which settings did you update, your personal settings, or the global settings? * Personal settings: https://YOUR-INSTANCE.atlassian.net/wiki/users/viewmysettings.action * Global settings: https://YOUR-INSTANCE.atlassian.net/wiki/admin/viewlanguage.action I can confirm that if even if my global settings are set to…

Vishwas, Can you let me know which add-on you're using to embed PlantUML diagrams in Cloud? I had a look at PlantUML for Confluence but the add-on appears to be End of Life. Regards, Shannon

Hello, I believe those macros are part of the 3rd party add-on Content Formatting Macros for Confluence. You can find their documentation from their website below: * Content Formatting for Confluence Documentation Regards, Shannon

David, Could you let us know which add-on you're using in order to create forms in Confluence? This isn't a built-in feature, so as soon as we know which add-on you're using, we can best advise you. Shannon

Mike, Happy to hear you were able to work around the issue! Unfortunately your message had come in on Saturday after I had gone home for the weekend, so I wasn't able to see it until this morning. I wasn't aware of the bug with the H2DB, but thankfully it's not an issue too many users should run into with Confluence since…

Uriel, Your license key can be found from my.atlassian.com. I think this is what you're referring to when you say you need a serial number. For more details have a look at Viewing and Updating Your Product Licenses Details under Locate, copy, and enter your license key. There is no license that I can see that is associated…

Mevi, You can create a User Macro for this, but you need to be already familiar with coding in order to do so. For further information, have a look at our Confluence Server development documentation. Regards, Shannon

Anthony, Thank you for letting me know. If you run into the issue again, please feel free to raise a ticket with the Cloud support team so we can have a look at your specific instance and logs to see if we can track down the cause of the error. Regards, Shannon

Elior, Thank you for confirming. If you run into the issue again, please don't hesitate to reach out or raise a ticket with the Cloud support team so they can have a look at your logs. Take care, Shannon

Michael, This is a very common problem that occurs when upgrading a Confluence instance with the embedded H2 database. In each instance that I saw this error, a migration to a supported database resolves the issue. When staging an upgrade or migration, you want to make sure to test with the exact version of database that…

I saw a similar issue but it was working on Chrome but not Firefox. Very odd! On that space, do you happen to have a homepage set? I remember an issue from a while ago where if there was no homepage set, it would cause the pagetree not to load. Shannon

Anthony, Does this occur for all of your spaces? Have all users been able to replicate the issue? Lastly, does this occur in only Firefox or Safari, or also Chrome? Shannon

Hi Marco, What about the results of the 3rd step? Could you let me know how that went? I also asked what version you upgraded from, I understand your current version is 6.6.0. Lastly, can you tell me does this occur when you try to import any Word document? Even if you create a very simple Word document? Regards, Shannon

Jill, Perhaps you could create a PDF export of the template? I would try doing so with the "print to PDF" feature on many browsers, and then you can email that. Otherwise, your regular users can only see the template when they go to create a page with that template. Regards, Shannon

Piotr, It's not possible to set a different homepage based on groups. We had a feature request for this but it has been closed as we do not have plans to implement this in the near future: * CONFSERVER-41102 Ability to Set Confluence Homepage Based on Groups I did a bit more research on this, and it seems it might be…

Tono, Can you let me know exactly what you are looking to do? Are you asking us how to make a backup on PostgreSQL? You can reference Configuring Backups for information on creating backups in Confluence. To backup your database it depends what version you're using and what tools you have at hand, but for that I would…

Elior, Is there any particular macro you're using on this page? It might be causing the issue, in that case you'd have to disable the module that controls the macro, edit the page, remove the macros, and then re-enable the module. From there you would be able to add the macros back. Another suggestion would be to try and…