Shannon S Atlassian Team

Hi Maria, Another user, Marisa, has commented on this thread with how she was able to resolve the issue. If you haven't seen that, please take a look at those details and see if it helps you. Shannon

That's great news! Is this an app available on Marketplace, in case any other users are interested in it? Regards, Shannon

Peter, Thank you for reaching out! You can find the Cloud version linked to the same bug I shared earlier. Here it is for easy access: * CONFCLOUD-39845 JIRA issue macro in table view in Confluence does not link the page to JIRA Please vote and watch in order to be updated of any changes. Regards, Shannon

Hello, Can you first remove everything from <Jira Home>/plugins/installed-plugins, and then try to add Jira Software again? If that doesn't work, try the following: * Stop JIRA * Clean the plugin cache (which might be corrupted due to the previously mentioned instability in the environment), these directories are generated…

Brian You can't create spaces, but are you able to create pages? Have you had a look at this article yet? * Unable to Communicate with Server Saving is not Possible Are you behind a proxy or firewall, and if you disable that are you able to create a space? I would also recommend that you look at the Confluence Server logs…

Hello Julien, This is indeed a known problem. We have a bug for it below: * CONFSERVER-37123 Images not included in PDF Export of JIRA Issue/Filter macro * CONFCLOUD-37123 This is the Cloud version of the same bug above. Please vote on the request that affects you in order for us to keep track of the number of impacted…

Yousaf, I'm not quite sure which bulk purge feature you're referring to. When a page is deleted in Confluence, it goes to the space's trash, where it can be purged there: * Delete or Restore a Page We don't yet have a way to bulk purge pages, but there's a feature request below for bulk-type operations: *…

Kevin, Thank you for letting me know that bypassing the proxy allowed you to create a single backup. The problem here is that your proxy might be re-trying the request if your timeout is too short. This would then trigger the same bug as before. In terms of your backup that only goes to Jan 30, how are you verifying that?…

Alex, There are a few add-ons that will help you to design a blueprint for use with your instance. Unfortunately many of them do appear to be server only: * Marketplace Blueprint Apps If you find one that you like but isn't available for Cloud, then I would encourage you to reach out to the vendor and see if it is…

Yousaf, We have a feature request for this here: * CONFSERVER-18160 Allow Confluence to auto purge trash over a period of time There's some discussion on that thread about some workarounds that I would encourage you to review. Someone also linked to this: * How to clean programmatically old drafts and purge trash with…

Thanks, Marc! Keep us updated. Regards, Shannon

Issam, If Confluence was installed previously and works fine, what are you trying to do here? Are you attempting an upgrade? If you uninstalled the previous installation, can you let me know what steps you took to uninstall it? Lastly, you may need to clean your registry of remnants from the previous installation of…

Hi Marc, Something like this would require an add-on, since it's not a feature of Confluence. I would advise you to have a look at the available exporting add-ons, and see if one of them has this capability: * Confluence Export Add-ons Another possibility might be with a scripting add-on, such as Scriptrunner or Confluence…

Harish, What version did you come from? There was a change back in 7.6 to protect Jira from clickjacking: * JRASERVER-25143 Enable X-FRAME-Options header to implement clickjacking protection Have a look here for further details: * Security Headers in Jira Could you take a look at that and let me know if that's the issue…

Maciej Can you please make sure to add your resolution as an answer and accept it so it can help others to know the issue is resolved and how? Thank you! Shannon

Hi Brendan, Thank you for reaching out. According to Norman's comment on that thread, the issue is fixed. Are you able to you confirm? Regards, Shannon

Thank you for pointing that out! My colleague has mentioned it might be related to this issue: * Portal characters encoding after upgrade to 4.0.0 Could you take a look at Danson's response at the top and see if that fix works for you? Basically, the workaround was:- * Stop JIRA Instance * Configure below:-set…

Thomas, I'm sorry to hear that won't work for you. It might be possible with a User Macro, but I'm not really familiar enough with that to be able to tell you what exactly it would need to contain. I've boosted the signal on this so hopefully someone might have some advice for you in terms of a User Macro, but I've raised…

Thank you for confirming that. Can you please also check the following steps on this article: * JIRA Application internationalisation and encoding troubleshooting Atlassian recommends UTF-8 or Unicode encoding, and case-insensitive collation. In most cases, problems are due to a misconfiguration in one of the components.…

Tanu, Thank you for sharing that. It appears that there's some sort of add-on you're using in Jira to display this information, and then porting that over to the Confluence side. Are you on Cloud? If so, I would recommend reaching out to the Cloud Team. They can have a look at your instance if you raise a ticket and then…

Marisa, I heard that your user was able to resolve the problem on his end. I see another user in a thread below is having the same issue. Were you able to find out how the user was able to resolve it? https://community.atlassian.com/t5/Confluence-questions/Atlassian-Companion-plugin-issue/qaq-p/972847 Regards, Shannon

Hello Rovin, Thank you for reaching out. I think this is something our Customer Advocates team can help you with. You can raise a request below - just select licensing as your issue: * support.atlassian.com Once you're able to resolve your issue with them, you can feel free to let us know what the issue was here so it can…

Kevin, What version of Confluence is this on? * The automatic backup will backup all data, but you'll only see a single .XML file if it's not been completed yet. Could you tell me the format of the incomplete backup file and which location you found it in? You can configure the daily automatic backup through Backup…

Sagi, Thank you for confirming. We're going to need to look deeper at this than we'd be able to on Community, since I'm going to require your logs and support zip. I've created a support ticket for you. Please take a look at your email now for that ticket number. Once the issue is resolved, please feel free to come back…

Hello Maria, I am assuming that you are on Confluence server, since this is the tag that is included on your question. In that case, you want to speak to your Confluence admin and have them run through the steps below to troubleshoot: * Troubleshooting Collaborative Editing If you're on Cloud, can you please let me know if…

Hi Sandra, This would require you to go in manually to each space and update the permissions, similar to the process described here: * How to grant access to one space only to a user in Confluence Otherwise, you'll want to either do this manually using the API or a scripting add-on, or something like this: * Space Privacy…

Kouros, Can you confirm your database and version? If you are using the H2 database, then at this point you need to migrate to a supported database. To do so: * Create a fresh installation of Confluence * Connect it to a supported database * Restore your latest XML backup into the new site. If you are using a supported…

Hi Reese, Could you run the following MySQL query to check all the tables in your database as well? use <your<span> </span>database name>;show variables<span> </span>like "character_set_database";show variables<span> </span>like "collation_database";show…

Great news, Sanjay! Take care, and have a pleasant rest of your week. Regards, Shannon

Kouros, The fix is the same; you need to get off of the H2 database, which isn't supported for upgrades since it's to be used during evaluation period only. I'll repeat the steps here: * Roll back the instance by restoring the backup you made prior to attempting the upgrade. Do this by creating a fresh Confluence install…