Shannon S Atlassian Team

Excellent! Thank you for confirming that. Take care, and have a pleasant week. Regards, Shannon

Hi Desmond, Please try the following: * Shut down JIRA * Delete the following hidden plugin cache directories:JIRA_HOME/plugins/.bundled-pluginsJIRA_HOME/plugins/.osgi-plugins * Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache) If this does not work, please let me know. Regards, Shannon

Hello Nadine, This is a known bug in our system, and you can follow the progress below: * CONFCLOUD-65223 Roadmap Planner bars not displaying text on Firefox It seems to affect Chrome as well, but in Chrome you can work around it by editing the page, refreshing, then opening the Roadmap again. I have not heard that this…

Sagi, I'm asking if you can run it again, immediately after the successful validation query. Could you confirm that you've run it again just now? Shannon

Sanjay, From what I can tell from your last response, is that you are running the same Confluence instance on two URLs. Please be advised that this is not recommended and is likely what is causing the issues on your instance. In that case, the article you mentioned earlier without context is indeed the article you want to…

Sagi, The fact that this query came back makes me think that the issue might have been that the proper database wasn't selected. In the same console open that you used to run the validation query, can you try to run the fix query again? Regards, Shannon

That might be possible, but unfortunately I'm not too familiar with writing User Macros myself. Hoping that someone here will be able to provide more details on that! Regards, Shannon

Tanu, I can confirm this is not a built-in functionality of Confluence and Jira. There must be some script or add-on you're using to do this. Have you spoken with your administrators of the instance? Are you able to show me any screenshots of the behavior? Maybe we can narrow down what is providing the functionality so we…

Itamar, We'll need to know your Confluence version. Is it the same as the original poster's version of 6.13? Is this a fresh install? Please show us exactly what changes you made to the configuration files as they appear currently. Shannon

By the way, this is how it will look: If you don't see that, can you please show me what links you have at the bottom of your UPM? (This is the page you get to when you click Add-ons from the menu). Regards, Shannon

Brad, The article you linked to is for the latest Confluence version (6.14). If you want the instructions for 6.6.0 then you need to select 6.6 from the top menu. * Upgrading Confluence 6.6 The instructions on that article differ: * Go to > Add-ons and scroll down to the Confluence Update Check to check the compatibility…

Ryan, I've allowed replies on the thread, please feel free to add your workaround to the thread now. Let me know if there's anything I can help you with, but I think you were just posting here so you could let us know about the workaround. Is that correct? Regards, Shannon

Joshua, Can you confirm with me what version of Confluence and Team Calendar you're working with? Are you on Server or Cloud? I'm not sure I fully follow what your issue is, but this is how I understand it. * Your calendar has the default view permissions from the space, but you restrict who can edit it. * You were trying…

Kevin, Exporting a Confluence space and re-importing it into another Confluence instance is very simple. * Export a Confluence Space * Import a Confluence Space However, if the Jira project and Confluence space are linked together, it advises you in the 2nd article to actually migrate the Jira project first. This is where…

Hi Jennifer, You'd definitely have to script something, or use an add-on like Power Scripts for Confluence. Confluence content can be exported as a XML (made to be imported back into Confluence specifically) or you can export as PDF or Word file. You'll want to think of a way within Drupal you can script this to be…

Hello, I've removed your screenshot because it contains a license key and you don't want to share this publicly because other users could use your key to license their Confluence instance. Could you go to my.atlassian.com and re-obtain the license key from there and let me know if that one works? Regards, Shannon

I'm sorry Shafaqut, I have no idea why but I remembered seeing a different version from this thread but I misspoke, of course 6.6.6 exists. I think I had attempted to raise a support ticket for you and for some reason the system wasn't accepting the Confluence version as valid. At this time, I have raised a support ticket…

Tom, When you click Subscribe on a calendar, the URL it provides you can be used to subscribe to the calendar. You'll automatically receive updates. There's no reason you would need to programatically download it. You can see at the bottom it tells you that you should reset the link in case you accidentally share it. This…

Denyse, I don't actually need you to test with VPN, just without, in the case that you're using one. You aren't using a firewall either, are you? I also didn't see if you answered my question about if this happens on other pages. Could you let me know that? Lastly, you said that both you and her are having the issue, but…

Thank you for doing that, Lee! Take care, Shannon

David, The permissions are available in Site Administration > User management > Users. When you click Show details next to the user, you'll see under Roles on the left which role they have. Can you have a look and confirm that you see that? Take a look at what role you have set for that user, and confirm with me what…

Tanu, Is this something you already have set up on your instance and it's not working properly, or are you asking us how to have Jira comments update on the Confluence pages? Is this an add-on you're using, or a user macro, or are you developing your own add-on? If you can help us to understand exactly what you've done so…

Sagi, Thank you for confirming. So I think from the release number that's MS SQL Version 2016. Can you confirm? If it can't find the table 'fieldscreen' that's a problem. Can you try to see if the table exists? * Describe table structure with MS SQL exec sp_columns fieldscreen Please provide the results of that query.…

Jochen, Thank you for letting me know that. About my other questions - were you able to confirm if you host the image elsewhere, does it help? What about the examples of how it looks currently vs what's expected? Regards, Shannon

Thomas, I don't believe that's the location of your Confluence home directory, which is where your logs are located. * Working with Confluence Logs * Confluence Home and Other Important Directories You seem to have a large number of permissions errors as well, which you can resolve with the following: * The scratchDir…

Lee, Have you seen my top reply on this thread? The intention of the feature is to only turn red when attached to a task. I've reported it as a bug for turning red outside of a task. Please make sure to vote on the bug so we can understand how many users are being affected by this: * CONFCLOUD-65700 Past dates are showing…

Dave, That would be at the discretion of the developers, so I would recommend asking about that on the ticket. Tom - thank you so much for linking me to that. I'll link the two together on Jira. Regards, Shannon

Thanks again, Michael! Take care and have a pleasant rest of your week. Regards, Shannon

Denyse, This issue indicates a problem connecting to the editing service, and we'll need to dive a bit deeper to be sure. To start, we had an issue going on recently where this was happening for a lot more users than would be expected, due to an issue with the edit page functionality: * CONFCLOUD-65699 Opening a page on…

Tom, By subscribing to your Team Calendar, you'll be kept up-to-date with your calendar. There's no need to automate the task. Could you let me know what problem you're having if you've already subscribed to the calendar? Let us know what application you're using to subscribe. Regards, Shannon