Shannon S Atlassian Team

Hi Lindsay, Can you reach out to the Cloud Support Team? They can have a look at your instance and help get you onto the new editor. We're slowly rolling it out right now which is why you only see it in certain parts, but if I am not mistaken, they have a way to push it out to other areas of your instance. Regards, Shannon

Andrew, There's an add-on for this, have you had a look at it? * PlantUML for Confluence I haven't personally used it myself, but it appears to have good reviews, so it would be worth having a look at. Regards, Shannon

Stefan, There are two ways to browse Confluence from a mobile device. From the mobile app, or from the mobile web version. It is indeed not possible to create pages via the web version. See Using Confluence via your mobile browser. On your supported mobile device, you can: * View the Confluence dashboard, pages, blog…

Hi Kevin, There was a bug lately with the Roadmap Planner Macro, which was fixed 3 days ago. As a result, there's a user commenting on the fixed bug: * CONFCLOUD-65229 Roadmap Planner bars not responsive on the first load I researched this a bit, and it appears that he and other users were having this issue when including…

Hello, * What is your Confluence version? Disregard, you included your instance URL, and I see you are on 6.9.1. * Does this occur for all users when they try to create a space? * Does this occur in all browsers or only specific ones? * When did this last work? * What database version are you using? * Please check…

Hello, Confluence does not have any Chinese languages as an available language, but Jira Core, Jira Service Desk and Jira Software does. Have a look below for how to set the default language: * Set the Default Language We have a few feature requests for this including Chinese in Confluence. I would recommend watching them…

Himani, Can you confirm if you're behind a firewall or proxy, and if so, can you make sure the following domains and IP ranges are open? * Atlassian Cloud IP Ranges and Domains If not, can you let me know if this is with ALL draft pages? On brand new pages as well? There's a bug where this happens with some drafts, if…

Emily, * Is this the User Profile Macro? * What version of Confluence are you using? * Can you tell if there's a difference between the users profiles who display with an @ symbol and not? Thank you for your help! Regards, Shannon

Dmitry, From my understanding, you're entering all the database details, and then when you hit Next, the screen sits for about ,5-1 second and then it comes back to the screen asking you to enter database details again. Is this correct? Can you try running through the steps at the below article and let me know if that…

Edward, Confluence runs on Java, but we include a JRE that you can use to run Confluence. Have a look at System Requirements for more details. The minimum hardware requirements you won't likely find on a shared server, so here they are so you can compare: * Confluence Minimum Server Hardware Requirements * CPU: Quad core…

Hello Tanvi, There are a few ways you might be able to accomplish this. * First way is you could try using the Google Sheets Connector.* You can find more details about this here: Jira Cloud for Sheets. * We have a good write-up on this as well on Community, which you can review from this link: Try the New Jira Cloud…

Sebastian, The URL should be a link to the page on your organization's site that describes the organization as a non-profit, or a link from your government acknowledging your status as a non-profit organization. I can show you the link on Kiva's website, for example, that states this: * About Kiva That should give you an…

Joseph, I'm testing this on my own instance, and while at first I do see the "Give this page a title" screen, after a few seconds it loads the Meeting Notes template. I've looked into this to see if we have any other examples of the issue, but I see that you have reported the issue to Cloud support and that it is no longer…

No worries! We used Questions for Confluence in the past, but we have rehauled the Community and it does now run on Lithium. Thank you for your understanding, Shannon

Todor, According to the user, the issue appeared after configuring a proxy as well as configuring the SSL. Both of these changes can cause issues with invalid confluence.cfg.xml configuration, or with the server.xml file, which is outlined in the above document. If you are working with an instance without any data, it may…

Glad to hear, Stephen! Take care and have a pleasant weekend. Regards, Shannon

Laurent, Was this a fresh install, or did this occur after a last reboot of a running instance? I would recommend having a look here: * Jira Applications are Locked To second what @Petr Vaníček said, you will want to move off of the HSQL database if you intend on using this instance for production and not just testing. If…

Jim, What are you restoring from after installing the fresh instance of Confluence with a new database? An XML backup, or did you take a database backup? If you have the XML backup, you can try to do a fresh Confluence installation again, connect to an empty database, and import the XML backup at the import step. Regards,…

Samuele, That's great news! Thank you for letting me know which add-on it was. If you get a response from them feel free to update the thread here. Regards, Shannon

That's great, Sagi! I was following along on the thread. Happy to hear that you were able to resolve it in the end. Take care, and have a pleasant rest of your week. Regards, Shannon

Hi Mark, I think this feature request might be referring to what you need: * CONFSERVER-29499 Enforce all blueprints to be placed under their index page / support multiple index pages per space Can you have a look at that and read through the requirement, and let me know if it sounds like it? It refers to the fact that now…

Hi Sanu, I believe a few instances might have had the new editor rolled back temporarily, but it might be able to return to it. I would recommend reaching out to the Cloud Support Team directly, and they can let you know what is the case for your instance. Let me know if you have any trouble. Regards, Shannon

Hein, Can you let me know the following: * your Confluence version * your database version * If you are behind a firewall. I assume you are not behind a proxy since you said 4 & 5 don't apply to you. * Confirm you have no redirects set up. * Does the issue occur for multiple users, on multiple browsers? * Does the issue…

HI Samuele, Thank you so much for providing that information. We noticed an error in your browser logs: Uncaught TypeError: t.widget.extend is not a function Generally, this can point out to an add-on in Jira that is failing to load something. It could either be an add-on that conflicts with another, or needs to be…

Darren, Can you confirm, are you using the iFrame macro, or trying to use the HTML macro? I'm not familiar with the InVision prototype requirements but I've tested the iFrame macro before on Cloud and was able to include a page that way. Regards, Shannon

Hi Collin, It's not possible to restrict to multiple spaces within a macro, neither the Search Results macro or the LiveSearch macro. There are feature requests for this below: * CONFSERVER-37239 LiveSearch Macro Should Allow Search in Multiple Spaces * CONFSERVER-57685 Improve the Search Result Macro filter to search…

Hello Takayuki, It appears that the new editor hasn't been rolled out yet to templates. My recommendation would be to reach out to the Cloud Support Team, provide them your instance URL, and they can see about enabling that for you. Regards, Shannon

That's very odd that nothing is even being written to the Jira logs. * Can you try the same in Incognito/Private Browsing mode and with all add-ons in your browser disabled? * Also check in Developer Tools > Network tab in Chrome, clear the current results, and then trigger again, and let us know what you see. Regards,…

A. König, Confluence Cloud does not have any email configuration you can change. Can you let me know exactly what you modified? See Functional differences in Confluence Cloud: Atlassian Cloud comes with an internal SMTP server configured to send notifications. The internal SMTP server is not configurable, but you can…

Christiaan, This is based on popularity, and since so many users are watching the personal space because it's being recommended to them, I'm sure that doesn't help with the issue. I made a feature request for this, if you could please vote on it and provide your feedback: * CONFSERVER-58032 Prevent "Watch a few spaces"…