Shannon S Atlassian Team

Hi Graham, It appears to have been removed, but there's a feature request below to bring it back: * CONFCLOUD-65695 Bring back the "what's changed" comment box Please vote on the above request in order to help us keep track of the demand for this feature. Feel free to provide your feedback on the issue as well. Let me know…

Hello, Community runs on Lithium, which is a different application from Confluence. It appears that Lithium (which is a 3rd party product) does not offer this ability. I'm looking to see if this is something that is possible in Lithium or not. I'll ask my colleagues to comment on this! Thank you, Shannon

Dawnn, How are you placing the image into the document? * Copying and pasting it? * Dragging it into your browser? * Adding via Confluence attachment macro? I'd also like to know the following: * What version of Confluence are you running? * What is your database version? * Your JAVA version? * Does this occur for all…

Samuele, Can you please check your Jira Server logs when you attempt the search and let us know the lines that show up at that time that say ERROR, including the "caused by" portion below it? The actual log files generated by Jira can be found in the following locations: * Jira application log — bin/atlassian-jira.log *…

Laurent, Can you please check your Jira server logs and let us know if you find any error messages there? That will tell us a bit more about what's going on. The actual log files generated by Jira can be found in the following locations: * Jira application log — bin/atlassian-jira.log * Application server log — generally…

Hello, The messages here appear to only be INFO and WARN messages. We'll need to look specifically at anything that says ERROR here, following with the line "caused by:" Can you open the logs, tail them, and then attempt to login, looking for anything that pops up after this that says ERROR? Regards, Shannon

Alexander, Your query is SELECT * from, but according to the article, the query should be as follows: SELECT "FIELD_ID", "ID", "ISSUE_ID", "LOCK_HASH", "LOCK_TIME", "RANK", "TYPE" FROM "AO_60DB71_LEXORANK" WHERE "FIELD_ID" = <span>11000</span> AND "TYPE" IN (0, 2); Can you please try that query instead? Shannon

Paul, Thank you for letting us know how you were able to resolve the issue. Take care, Shannon

Thank you for confirming that, James! Charisma - if you have any questions about either method, please feel free to let us know. Shannon

Isaac, No worries! Can you confirm that you were able to resolve the issue with your permissions? Do you have any questions about it? Regards, Shannon

You're welcome, Travis. Hopefully we can see this issue resolved soon. Take care, and have a pleasant rest of your week. Regards, Shannon

Thank you for letting us know. Were you able to review the page, and do you have any questions about it? Regards, Shannon

Hello Shin, * Does this occur every time you load the page? * If you were to remove a number of the macros, does the issue persist? * What about if you copy the page? * And lastly, if you create a new page with the same macro, does it occur? Please also let me know: * What version of Confluence are you on? * If you're…

Travis, When you refer to "schedule macros", what is it you're referring to? The Roadmap Planner Macro? If so, there's a bug for this currently: * CONFCLOUD-65229 Roadmap Planner bars not responsive on the first load The workaround is to refresh the page, as you have been doing. I would recommend voting on this bug in…

Amy, I am using the new editor, and can confirm that (/) turns into a checkmark for me. Can you check your profile and make sure you haven't disabled shortcuts? * Use symbols, emojis, and special characters > Cancel or disable emojis * Choose your profile photo > Settings * Choose Edit * Select or deselect Enable keyboard…

Hi Paul, Can you also try to manually rebuild the Jira index as per the resolution in the article below? * Unable to Rebuild Jira Applications Indexes Please let me know how that goes. Regards, Shannon

Hello Alexander, Have a look at the following article for how to resolve this issue: * Several actions such as issue ranking, move, export are failing In this case, the error is on field id 11000. Resolution * Stop JIRA * Run the following statements in the database replacing the <Rank FIELD_ID> with the rank field id in…

Thank you James! I believe this might be similar instructions to the article I linked Charisma above. Could you confirm if it is or is not, and if not, how does it differ? Regards, Shannon

Sorash, It's not required for you to login to Confluence to obtain the server logs. Please attempt to login again while you are tailing the Server logs located on your server according to this article: * Working with Confluence Logs As for your User Management, can you tell me if you're using Confluence internal user…

In that case, you can probably ignore it for now, but I would encourage you to move to a supported server ASAP, since macOS isn't tested in production, you could potentially run into issues with future releases. Take care, Shannon

Neelam, Happy to hear you were able to resolve it! Take care, Shannon

Sorash, Could you let me know how your user management is set up then? It will also help if you can trigger the error again while tailing your Confluence Server Logs. They should show us more information than the UI has. Regards, Shannon

Charisma, You can only control permissions for a user who has a license in Confluence. Otherwise, they're just an anonymous user, so yes, you would need to grant anonymous access for them to access the site without a license. About your concern, what vulnerabilities do you see if you were to limit him to one space being a…

Nikolay, I'm not able to replicate this issue myself just now. Can you tell me what browser version you're using? If you disable all add-ons in the browser or try in Incognito Mode, does the issue persist? What if you were to use a different browser? If you continue to have the issue, and it happens in all browsers, and…

Johannes, German_Germany.1252 is UTF-8. This error is part of this bug ticket that I raised: * CONFSERVER-57749 Correct encoding requirements for Windows users on installation with PostgreSQL It's safe to ignore the error, and generally it shouldn't cause issues starting Confluence. Can you show me exactly what the…

Neelam, What version of Jira do you have installed? Is it the most up-to-date? I would recommend having a look at my.atlassian.com and making sure you're using the same license key from there. If you still have trouble, raise a ticket under Licensing Issues from support.atlassian.com and we can have a look. Regards, Shannon

Pieter, The Cloud support team can look into that for you. We have gotten rid of usernames in the UI of Jira Cloud, but I believe they can still be found in the database somewhere. Contact Support Regards, Shannon

Yousaf, I don't believe this is possible in Cloud. From what I can tell, it's linking to an iFrame which isn't supported with the HTML macro in Cloud. Their instructions are for Confluence Server. What if you were to use the iFrame macro instead? Can you tell me if that works for you? I tested it myself using the example…

Xarkam, This thread was about Confluence Cloud specifically, where such an edit isn't possible. Since you're on Server, I would recommend raising a new thread for your issue, and the community will be able to help you. Regards, Shannon

Sturla, You can try Marisa's suggestions from the other thread, minus the uninstallation, but it's likely you will actually need to completely install to get it to initialise: What worked for us was uninstalling everything, clearing the installation directories, then going into Chrome and choose "Restore settings to…