Shannon S Atlassian Team

Hello Geoneer, That's great news! Thank you for letting me know that was the issue. Take care, and have a pleasant weekend. Regards, Shannon

Hello Kristin, We have confirmed that this behavior you were experiencing is a bug. Have a look below: * CONFSERVER-58196 Confluence Cloud export into Server fails due to com.atlassian.confluence.api.model.people This is caused to recent changes for GDPR. Should you need to re-attempt the import, you can apply the…

Hello there, Thank you for reaching out to the Community! This feature is currently being tested and rolled out to Cloud instances. We will need to have a look at your instance itself in order to tell if it would be eligible for such a change. Have a look here for more information: * CLOUD-7184 More Easily Change Atlassian…

Hello Heering, Thank you for contacting Community! This was a known bug in Confluence Cloud, but has since been resolved: * CONFCLOUD-66318 Unable to share pages Could you confirm if you are still having the issue? Regards, Shannon

Hello Alain, Thank you for reaching out! As you might have suspected, this was a known bug which has since been resolved: * CONFCLOUD-66318 Unable to share pages Could you confirm if you are now able to share pages? Regards, Shannon

You're welcome, Andrew! Just let us know if you have any trouble during your migration. Regards, Shannon

Thank you for confirming, Hayley! I think it could be related to this bug: * ID-6349 Some users with access to only Confluence are not being redirected to Confluence It appears that some users with Confluence access aren't automatically being redirected to Confluence instead of Jira when accessing a Cloud site. If you…

Hello Aurelie, Is this related to your issue in recovering your password? You only need to perform the instructions that David recommended using the database if you're in a version earlier than Confluence 6.5.0. Note that if you are still running Confluence on the embedded H2 database, it's not possible to connect directly…

Thank you, Michal, for confirming. I am creating a support ticket for you right now so please check your email for that. It will help if you can reply to that ticket with a copy of your support zip. Thank you so much. We will have our support team to continue to investigate this for you. Please feel free to reply here once…

Hello Ondřej, Thank you for following up on this! I believe at the end of this, it ended up being an add-on that caused the issue. In particular, Scroll Version + Scroll Platform plugin. I would recommend putting your instance in Safe Mode, and see if the issue occurs in Safe Mode. Let me know if you have any questions.…

Hello Viktar, Thank you for reaching out! Happy to assist. You'll want to script something to do that, similar to the post below for Jira: * Automatically disable inactive users to save licenses Otherwise you can use an add-on, such as: * Manage Inactive Users Let us know if you have any questions about that. Regards,…

Hello Hongwei, Welcome to Community; it's nice to have you! This particular part of the Roadmap Macro is not customizable. I have found a feature request below for this ability: * CONFCLOUD-36985 Allow Roadmap Planner rows height to be resized Please vote on the feature in order to show your support. You can choose to…

Hello Geoneer, Thank you for reaching out to us! Could you let me know a few things about the issue? * Are any other users having trouble accessing Confluence? Do you have the same problem on multiple devices or computers? * Which browser are you using, and does this occur on more than one browser?* Have you been able to…

Hello, Stephen! Welcome to Community; it's great to have you! I understand that you were able to raise this as a support ticket as well, which resulted in the following bug, which is now resolved: * CONFCLOUD-66318 Unable to share pages Would you be able to confirm that resolution? Thank you and take care, Shannon

Hello Hayley, Welcome to Community and thank you for reaching out. I was able to see that you have also created a support ticket for this issue. The resolution in the end was that you needed to go directly to the site at the url /wiki in order to access Confluence, as you had not been granted access to Jira. Is this…

Hi there, and welcome to the Community! For this, I would recommend you reach out to the Advocates team as well, and they can help you with that. * Raise a Request Let me know if you have any trouble. Regards, Shannon

Hi Tom! Thank you for confirming that removing the add-on resolved the issue. Glad you were able to upgrade successfully. Do let us know if you have any other trouble, otherwise have a pleasant weekend. Regards, Shannon

Hi Kristin, Thank you for letting me know that. Keep in mind that when you restore from each space at a time you will lose some data and settings outside of the space content. I just wanted to point it out in case you run into any issues like this in the future. As for the error, no worries about sending us the logs. What…

Hello Kristin, Thank you for reaching out! I've done some investigation here and I discovered that a few other users are having he same issue. We're looking through error logs right now to determine the cause. If you'd like to assist, please enable Detailed SQL Logging and review the Confluence server logs while…

Hello Tom, Thank your for reaching out! Happy to help. From what I see, you are likely running an add-on called Zen Foundation which has reached end-of-life with the vendor. According to their listing, Zen Foundation will only work up to Confluence version 6.14.3. You'll want to disable your add-ons first before restarting…

Hello Muro, Welcome to Community! It's nice to meet you. From the looks of things, you might be running into the bug ticket below: * CONFCLOUD-65459 Pages with too much content will timeout while trying to be rendered Could you confirm if splitting the content into smaller pages resolves your issue? Regards, Shannon

Hi Shady, Welcome to Community! Happy to help. Something like this would require a great deal of customization and would you to write a script. I would recommend reviewing the following add-ons to do that. I haven't personally worked with these add-ons and I cannot say for sure if any of them offer all of these features…

Hello Michal, Thank you for providing those details. It is starting to look a bit more like a configuration issue. I've run across the following article: * 'Can't connect to your site' error in the Confluence Server mobile app The causes and resolutions are as follows: Cause This error appears when the mobile app can't…

Andrew, My apologies, as your message indicated you were migrating from 5.1.5, I was not aware that your previous installation was also not in working order. In addition, when migrating the initial step is to create the XML backup so I was not aware that you hadn't had a chance to do that yet. If you wish to migrate from…

Hello Henry, Thank you for confirming - then it is likely not available on the Cloud instances anymore, as we are rolling out the new editor to instances and fewer old features will be available. Can you clarify exactly how these Excel tables are inserted in your page? I assume by Excel you mean that you've embedded Excel…

Hello Tyrone, Welcome to Community and thank you for reaching out! I checked the page history of the End of Life page, and it turns out Confluence 6.0 went End of Life in November 2018: I hope that helps! If you have any issues upgrading please do let us know. Regards, Shannon

Hi Radoslaw, If you're having issues as well I would definitely recommend reaching out to the Cloud team as well. Each migration can be very unique and we have a team waiting to assist with migrations in the event that a migration doesn't go as smoothly. Let me know if you have any trouble raising the case. Regards, Shannon

Gauresh, Thank you for that. Generally this occurs when splitting a Word document into child pages, but it's very odd if it also occurs when adding image attachments to a page. Thank you for your screenshot, but I'd also really like to see the entire stack trace. Could you copy/paste the entire stack trace, but do it from…

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Inkul, thank you for providing the steps to resolve your issue! I found the same is listed at the below article, in case anyone wants to see the full set of steps to correct it: * Confluence fails to start and throws 'MySQL session isolation level 'REPEATABLE-READ' is no longer supported' error The steps are available…