Shannon S Atlassian Team

Hello Sam, Thanks for following up! You would need to insert script directly onto the page in Confluence in order to password protect it. Some examples are available on the thread below: * Is there any way to password protect a page? In addition, you can use an add-on for this, such as: * Secure Content * Security and…

Hello Andrew, Thank you for reaching out! Happy to help. I believe your error might be due to a misconfiguration in the database URL, due to what I read from the article PostgreSQL: "java.sql.SQLException: No suitable driver found". Have a look at our article on Database Setup for Postgresql for details: The database URL…

Hello Gauresh, Welcome to Community! Thank you for reaching out. Can you confirm the following? * Your Confluence Server version * If this occurs with all Word documents across all Spaces * If multiple users can replicate the issue * What the error looks like in the UI - feel free to attach a screenshot * The full stack…

Hello Bill, Thank you for reaching out! I believe you may be on Confluence Cloud; could you confirm? If so, you might have run into the following bug. * CONFCLOUD-65374 Decision log page doesn't retrieve some information According to this, the Decisions Log isn't retrieving information from the Stakeholders field. The…

Hi Jason, Welcome to Community, and thank you for reaching out! I've consulted with the rest of the Jira Software team, and it is indeed not possible to customize the parent issue card. I've raised a request below: * JSWSERVER-20023 Ability to customize fields displayed in parent issue card in swim lane Please vote on the…

Hello Matt, Thank you for reaching out, and I'm terribly sorry that your question has gone so long without a response. I spoke with the development team about your query. In general, the Confluence roadmap plans are not published, so I cannot confirm with you the exact changes that would come in the future in terms of the…

Hello Brett, Thank you for reaching out on Community! Happy to help. I'm installing the latest Confluence right now on MacOS version 10.14.4, Docker version 2.0.0.3. You will get the option either when you say that it's an Evaluation. If you say it's a Production intsance, then you'll find the option on this screen: If you…

Hello Dovid, Thank you for reaching out to Community Support! If your user wants to install the latest version of Confluence then they will indeed need to order a new license. For Confluence anything outside of a Starter License would entitle you to Select Support or higher. For more details you can have a look…

Hello Irina, Thank you for verifying that. Unfortunately from what I can tell in my investigation, it's not possible to opt-out. I would recommend reaching out via one of the options at Webmaster Support and see what they can tell you there. Otherwise you can submit to Google to have your information removed. I hope this…

Rogerio, I'm relieved to hear that! Thank you for confirming the fix. I can imagine how scary that would be to be running Confluence for so long, with the aspect of losing your data! As long as you have a valid backup, believe be rest assured we can help you through any crisis. When you create a new question on the…

Hi Edwin, That's definitely something, thank you for sharing that! What I'm going to do now is create a ticket in our support queue. This way, you can send us a copy of your support zip and we can have a look into what is causing this. Please check your email in a few minutes from now and you will find a link to your…

Hi Michal, A private certification authority is fine too, but we recommend the certified authority because it doesn't require additional configuration like Let's Encrypt does. It's not to say that Let's Encrypt won't totally work, it's just that it can require further configuration. To answer your question about comparing…

Hello Trish, You can find details on how to add categories from our page Write and share articles: Below Categorize articles: To categorize articles: * From your service desk project, go to Knowledge base. * Click New category in the sidebar, then click Add articles. * Click + next to each article you want to add to the…

Xie, Thank you for confirming! A lot of issues can occur when english isn't the language set on Confluence so I just wanted to rule that out. Let's try the following: * Can you confirm there are no PDF customisations set on the instance? * Enable safe mode on your Confluence instance and try to replicate the issue. *…

Hi Rogerio, My apologies, I think we might be on a different timezone because most of your responses come in after-hours for me. Can you confirm if removing the property fixed the entire issue, or if you are still having specific issues? If so, I would like to create an issue in our support system so you can start sending…

Hi Jean, Sorry to hear that. If they want to continue working on it, please send them to this thread and we can proceed. Regards, Shannon

Hi Patrick, Yes, it's definitely worth it! We have many feature requests that were created a few years ago, and they're still being implemented even today. Regards, Shannon

Hello Shehzad, I'm glad to hear you were able to restore! I'm happy to help with your new issue, but I would recommend that you raise a new question with a title relevant to your new issue. That way it can easily be found by users browsing the forum if they have the same issue. In your question, include exactly what you'er…

Hello Patrick, Welcome to Community! It's nice to meet you. In terms of integrating Jira Service Desk with questions, everything would need to be done on the Confluence side of things, so it would require the user to be anonymous or have a Confluence license. We have two feature requests below for integration: *…

Hi Jean, Thank you for reaching out! Can you confirm if this is also after reindexing Confluence and Jira afterwards? It might be taking some time to be indexed by Jira, and by forcing a reindex we can see if that is the issue. * Search Indexing - Jira * How to rebuild the content indices - Confluence I would recommend…

Hi Joe, Welcome to Community! Thank you for reaching out. It's not possible to format the user mentions like that in Cloud. In Confluence Server it might be possible to modify the source code, but you wouldn't be able to set it like that on the fly. My recommendation for this would be to set this up in a table and then in…

Hi Shehzad, Thank you for reaching out! Happy to help. Can you help us to understand the exact issue you're experiencing now? * What error messages are you seeing when you try to access Confluence in the UI? * Has Confluence been upgraded recently? * What version of Confluence are you using? * Have you taken a recent site…

Hi Jurgis, Thank you for your question! I'm happy to help out. * Could you start by letting me know the Confluence version, if you upgraded during the migration, and the entire process you followed in migrating to the new location? * Have you run a reindex yet? * Are the tables located within another macro, or using an…

Henry, Please disregard, I see now in your title you want to opt-out of the new editor; I hadn't seen that specific bit in your summary. You might be able to to use the old editor by clicking the + (plus sign) in the left hand sidebar and selecting legacy editor template. If you have any other issues, please be sure to…

Hello Henry, Thank you for reaching out! It's disappointing to hear that your Confluence Cloud instance isn't performing as expected. I would recommend raising a ticket with the Cloud Support Team directly, so that they can have a look at your instance and confirm if there's not anything else that can be done to improve…

Hi Dirk, It's not possible to change the Confluence search in this way. What you're looking for may be possible through this feature request: * CONFSERVER-14910 Provide ability to override Lucene tokenisation and stemming and search for exact text (literal search) While it is up for future consideration, you should be…

Hello Michal, The reason that we do not support Let's Encrypt is using a different structure entirely in order to obtain your certificate. The service is a free one and thus not on the list of Trusted Root Certificate Authorities. There is nothing here that would be used to prove your identity, as it's free, anyone can…

Rogerio, Thank you for letting me know about that. The 9GB size is quite large so it is probably the full site backup (and not a single space) which includes attachments. Let me know how the new approach goes. Were you able to test the same backup on a new site installation earlier? That might be your 2nd option to try if…

Great, thank you for confirming, Sanjay! I'll await your response. Let me know if you need any help migrating! Regards, Shannon

Hello Rogerio, Thank you for reaching out! I'm happy to help you resolve this issue and get you back up and running. * Can you let me know how the backup was created that you are using? Is it a full XML backup of the site, or a database backup? * What type of database are you using for Confluence? If you have a full site…