Shannon S Atlassian Team

Hello Nikolay, Happy to help you with this! Just need a few more details from you regarding the issue. * Please let us know your Confluence version. * Stop Confluence completely, and start it again, trailing your atlassian-confluence.log file. For information on where to find that, have a look at Working with Confluence…

Sean, Thank you for contacting us. Happy to help. I've personally never heard of an add-on like that. Could you attach a screenshot in order to show us what that macro looks like in your instance? You can also try clicking . . . > View Storage Format. Then you'll be able to inspect the source and determine how Confluence…

Hi Steve, Thank you for contacting us! Happy to help you determine why your format is not as you expected. Can you let me know a bit more about the issue? * What is your Confluence version? * Are the tables very long? If you were to make smaller columns does the same happen? It can also help if you make a test page in…

Hello Usman, Thank you for contacting us about this. Let's see what the issue is so we can get you up and running. I am using this article as an example: * How to Fix ERR_SSL_VERSION_OR_CIPHER_MISMATCH Error. The reason behind ERR_SSL_VERSION_OR_CIPHER_MISMATCH error is depreciation of the RC4 cipher. The RC4 cipher is…

Hello Stefan, Thank you for checking in with us. I haven't heard of anything like this, but I'd like to know more about your situation. Can you please let me know what version of Confluence you are running? Secondly, can you check to see if you have the latest UPM version, and see if you can find the apps in your currently…

Hi Brian, Welcome to Community; it's nice to have you! The Jira project permissions are what determines which issues a user can view in the Jira issues macro. Keep in mind this uses the Jira core permissions themselves, and not any Jira Service Desk permissions. So if the Jira project is locked down to only Jira users,…

Hi Ben, Welcome to Community. It's nice to have you. I assume that your template's action items are created using the Task Macro? Can you show me the format that you're using as well as the settings for the Task Report Macro? Please also let me know your Confluence version so I can attempt to replicate it. Thank you!…

Marie, Welcome to Community! It's nice to meet you. * Can you help me to understand what kind of symbols you need to include in your PDF? * Have you installed a custom font to use with PDF exports? * Do you have any customizations applied for PDF exports? Thank you for your help! Regards, Shannon

Hello Justin, Welcome to Community! It's nice to have you. * What version of Confluence are you running? Are you on the Cloud instance or a Server instance? * If you're on Server, could you tell me what you are using for your User Management? Is it the internal directory, Jira, LDAP, or Crowd? * Lastly, what error message…

Hi Oleksandr, Welcome to Community; it's nice to meet you. I was able to replicate the behavior, and it appears to be an existing feature request in our system: * CONFSERVER-58279 Confluence 6.14+ should allow partial matches in search We're working on gathering more examples of customers running into this issue, so please…

Hi Gil, Welcome to Community! It's nice to meet you. I found an example of a user with this issue in the Cloud support queue, and the issue was with an Ad Blocker add-on they were using in their browser. Could you check if you have any ad blockers? If that's not the case, then you can try disabling all of your add-ons in…

Hello Karl, Thank you for providing the error message as requested. It's very helpful. Please bear with me, as I still have to post the articles I am using as reference. Many customers do find it helpful to see the steps are they are in our documentation, and as this is a public forum, I want to make sure that my advice…

You're very welcome, Jiri! Have a nice weekend. Regards, Shannon

Casey, Thank you for that feedback. I'd bet if you expected it to be in the question mark menu, then there are lots of other customers who thought the same thing, so this is definitely something you can mention when sending feedback. As for the Early Access Program, the link appears to be loading for me at this time. Can…

Andrew, That's correct; you can use a license for as long as it's valid and that includes any updates released within that time period. If you want to install a version of Confluence that came out after the license expired, then you will need to renew it. You can go to https://my.atlassian.com to take care of that, or…

Ming Yang, No worries! I see now that my colleague Melissa is helping you out with that, so I believe you should be sorted within the next day or so once she's able to reactivate your account. Take care, and have a pleasant weekend! Regards, Shannon

Jiri, Thank you for confirming that. I'm creating a ticket for you right now with support in an effort to get a copy of your Support Zip. This way we can review your logs and determine why you might be getting that message. Please check your email for the ticket number. On the ticket, please reply with a copy of your…

Matteo, Happy to hear it's working! Great news. :) The JSD and Jira core mail handlers would have fought for the email address, so whichever gets to it first would consider it as the email for their project, so it could possibly have worked at times. It The only other possibility of why it worked before was if you recently…

Matteo, It does appear that you're using the right handler, but you want to make sure that the handler listed in Settings > System > Incoming Mail is not using the same email address as your Jira Service Desk mail handler. Otherwise the handlers will compete, and it will cause issues when receiving issues from that email.…

Tamás, My previous suggestion was in the event that you wanted to delete your account only, but still had an instance up and running. If you no longer need any of your accounts (licenses, instances, etc.) with Atlassian, then you can contact the Customer Advocates as I mentioned. They will be more than happy to help you…

Hello Ming, I was able to see that you raised two duplicate questions to our Customer Advocates team just yesterday, but they haven't had a chance to respond to you yet. You can expect a reply soon on that case. Thank you for your patience and understanding! Regards, Shannon

Andrew, What error are you getting about the license? Are you trying to change from an older license to a new one, or just add the license for the first time? I'll share some documentation here that can help you, but we'll need to the exact issue you're having with the license. * Managing your Confluence License - For…

Jiri, You can confirm by going to the System Information page in Confluence. * Navigate to ~/admin/systeminfo.action * Go down to Environment Variables and look at JRE_HOME. That should tell you what you're using in Confluence. Let me know if you have any trouble! Regards, Shannon

Hi Michael, Have you used the Excerpt Include macros before? We use them a lot here at Atlassian. It allows you to mark one excerpt from a page (using the Excerpt Macro), and duplicate it on as many pages as you want. That way, if you need to edit it, you only have to do it the one time, and all the other pages that…

Hi Jens, Thank you for letting me know. There's a chance you might need ensure that Confluence is on a supported database prior to upgrading Confluence. The procedure could look like this: * Create a brand-new MySQL 5.7 Database. * Install a new instance of Confluence 6.15.x * Install MySQL driver. * Connect to new MySQL…

Barnett, Glad to hear! Happy to help. Take care, and have a pleasant rest of your week. Regards, Shannon

Hi Anna, Thank you for letting me know! Happy you were able to find the solution. :) Take care, and have a pleasant day. Regards, Shannon

Thanks Steffen! Glad to hear you were able to determine the add-ons were providing the .docx functionality. Take care, and have a pleasant rest of your week. Regards, Shannon

Hi Mike, Thanks for the update! Just let us know if you have any other issues in the future! Regards, Shannon

Hi Kirti, Thank you for sharing those details. Upon investigation, I realized that you also raised a ticket with Support, and they were able to help you clear your cache. By doing so, your issue is now resolved. Can you please confirm this is the case? I also noticed you had asked Suren how to clear the cache on your own,…