Shannon S Atlassian Team

Hello Jens, Thank you for sharing that information. It does appear similar to the issue listed below: * Upgrade failed, application will not start: com.atlassian.config.ConfigurationException: Cannot update schema Despite the fact that you were not using the database to store your attachments, I would still review the…

Tahramy, If your preview does not look like the preview in the documentation that I have linked, please feel free to send me a screenshot of what you are seeing. Thank you! Regards, Shannon

Hello Sanjay, You will want to review the document Plan your Confluence Server to Cloud migration prior to migration. We do have a tool called Cloud Migration Assistant for Confluence that can help you with your migration. If you run into any issues at all during the migration, please raise a case directly with our Cloud…

Konstantin, Thank you for providing those details. I see now that you are running into this bug: * CONFCLOUD-26113 Export Page to Word should support Office, Open Office and Google Docs Please click This affects my team and watch the case in order to receive any updates about this in the future. Lastly, can you confirm if…

Hello Matteo, You'll want to be sure that you're using the Jira Service Desk mail handler, and that the from: address has a Customer account in Jira Service Desk. The Jira Service Desk mail handler is the one which was designed especially for Jira Service Desk projects. This is configured in Project Settings > Email…

Hello Jack, Thank you for providing those details. Could you have a look at your Viewing System Information page and let us know which JRE your Confluence is using according to that page? The problem is that there’s a mismatch with which keystore your cert was installed into vs the Java that Confluence is actually using.…

Hello Jiri, Thank you for providing the screenshot. I am interested to know your response to my question about if you are currently using OpenJDK. Can you let me know if you are currently using OpenJDK? If so, you want to make sure that you're using the AdoptOpenJDK per the article you linked. This is the supported version…

Hello Michael, Welcome to Community! It's nice to meet you. I'm not aware of any add-ons specifically that can accomplish this, but have a look at the existing add-ons for Confluence Server related to the Expand Macro. You may find one there that works for you. In terms of one that works with a content-heavy page, I am…

Hello Barnett, Happy to assist with this! The icon you refer to is a macro called the Info Macro. The version you're looking at is available in the older version of Confluence editor, but it looks like this on newer versions: On the new editor you can type /info to get the macro, or { to pull up the macros menu in older…

Hello Mike! Welcome to Community; it's nice to meet you! As far as I am aware, that's the only way to convert individual pages, but the Cloud team might have a better way. This process is always changing, so I would recommend that you reach out to them directly: * Contact Support That way, you can provide your Cloud URL to…

Hello Anna, Happy to help you out. Regardless if you are viewing a board directly in Trello, or through a linked board in Confluence, only board members can view the board. If the user is in a team, then they might want to consider making it team visible. That way, all of the team members can see the board without needing…

Hello Nadine, Welcome to Community; it's nice to meet you! Can you tell me if you're referring to specifically Articles in Community, or elsewhere on our website? Can you share a link to an article where you were mentioned and did not receive a notification? Regards, Shannon

Hello Casey, Thank you for showing this to me. I was able to replicate these behaviours on my instance, and I believe these to be potential bugs, so I have raised them below. * CONFCLOUD-66569 Unable to link to internal pages which have not been previously viewed * CONFCLOUD-66570 Opening block Smart Card Link opens in new…

Hello Jiri, Nice to hear from you again! Could you show me what those logs look like by pasting the lines here, or using Pastebin. and let me know what your Confluence version is? Are you currently using OpenJDK? Regards, Shannon

Hello Bea, Welcome to Community; it's nice to meet you! I believe you're referring to the Atlassian Companion app, which can be used to edit files in Confluence. There's not a way to prevent simultaneous edits within the Companion App, but we do have a feature request below: * CONFCLOUD-65425 Block simultaneous edits for…

Konstantin, Thank you for contacting us about this. I'm happy to help! I'm a bit confused about the results of your Word export. The example you're showing me appears to be an email's raw text. * Can you explain exactly what you're trying to export? * Does this occur for all pages? * Can you show me what the content of a…

Hello Erik, That's a very interesting case, thank you for bringing it up there. For as long as I can remember, and when testing with previous versions of Confluence, the Word exports are created in .doc format, and not .docx. I've reviewed past tickets as well and can confirm this. The .doc format for me is more universal…

Hello Sibi, Happy to help you with this. Could you tell us a bit more about your situation? * What is your Confluence version? * Are the documents already uploaded into Confluence, or do you need to automate this as well? * Are all the documents in a single page or space? * Do you need to be able to create pages? Thank…

Hi Joel, Welcome to Community! It's nice to meet you. What you are describing sounds like a Confluence Blueprint. You can develop a Blueprint in order create a set of pages rather than the single template, which you are currently doing. It does require a deal of development knowledge on your behalf, but feel free to review…

Shaolin, Thank you for contacting us about this issue! I've had a look into this, and it appears that it is a bug ticket in Confluence Livesearch Macro: * CONFSERVER-55368 Livesearch Macro search results displays ' instead of apostrophe (Server) * CONFCLOUD-52697 Livesearch Macro search results displays ' instead of…

Hi Barry, Welcome to Community! It's great to meet you. I don't believe it's possible to change the sort order of the Meeting Notes macro, but another community user has an interesting solution below: * how can I sort pages for meeting notes in confluence? Put the Page Tree Macro on your page, set the root for your…

Hi Dave, It's hard to say exactly, since at this time the bug is still in its initial stages, I don't have a lot of information to go on yet. You can read about our prioritzation process by having a look at our Atlassian Server Bug Fixing Policy. At this time, you can click This affects my team and watch the ticket. This…

Shai, Thank you very much for sharing that error. I've done some research and found that later error might be related to the fonts installed on your server. One example: * CONFSERVER-55321 Adding attachments to Confluence pages fails and 'Error while generating placeholder. Is the server available?' message is displayed…

Hello Kyle, Welcome to Community! It's nice to meet you. I'd love to see what you found in your log file, if you could share that with us! I'd like you to replicate the error again in the UI and at the same timestamp in your logs, provide any error messages you see, including the bit at the end that indicates caused by:.…

Hello Anthony, Thank you for contacting us. Happy to help you with this! So, I believe you might be referring to markup within Confluence Cloud's new editor. Is this correct? You mentioned Jira in your title so I just want to be sure. If so, we've removed Markup from the editor, and are replacing it with Markdown. You can…

Hello Stephanie, Welcome to Community! It's nice to meet you. This is such an odd behavior; thank you for reporting it. I've investigated and I discovered that we have an open bug for this: * CONFCLOUD-66375 Date picker for tasks due date displays the wrong day on the new editor At this time, there is no known workaround…

Hello Ajay, Welcome to Community! It's nice to meet you. You can contact the Customer Advocates Team here, and they can help you out and ensure you only get charged for what you need. Let me know if you have any trouble getting a ticket created there. Regards, Shannon

Hello Bob, Thank you for contacting us about this! I believe you're referring to Undefined Page Links. Can you confirm? I've tested it myself and it does seem that the functionality is missing from the new page editor in Confluence Cloud. Further investigation confirmed that we have an open bug ticket for this: *…

Hello Jens, Sorry to hear you're having trouble upgrading Confluence. Could you please outline the exact steps you took when upgrading, and what database and version you are using? Please feel free to include the lines of log from your own Confluence server log as well. You can send just the bits that refer to the actual…

Hello Tahramy, Happy to assist with this! Can you let me know what add-on or macro you're using to view your PDF files in Confluence? By default, Confluence previews PDF files within its own file viewer and does not default to Adobe Reader. An example of what that preview should look like is available below: * Display…