Shannon S Atlassian Team

Hello Cheryl, Thank you for contacting us. Could you tell me, is this for the Confluence Cloud version, or are you on a Server version? If so, which Server version? I am not able to replicate this issue on my own Cloud instance. When I put my cursor in the title field, all of the tools in the toolbar are greyed out, with…

Hello Peter, Thank you for contacting us! Although it takes a few more clicks, you can filter out any comments from your search results by clicking the checkboxes for the content types you do want to see, just under where it says Filter by > Type. You have Comment currently selected, but try selecting everything but…

Hello Juned, Thank you for contacting us. * To confirm, your Confluence page has 3 separate Excel attachments, each attached to the page with a different Excel macro. Is that correct? * Do the attachments have different names from each other? * What version of Confluence are you using? * Does this occur on other pages with…

Magui, Thank you for voting on the request. I'm sorry that I wasn't able to find another solution for you. Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Alessandro, It might have been added to the incorrect JAVA keystore. Have a look below for more details on that: * Connecting to SSL Services * Unable to Connect to SSL Services Due to PKIX Path Building Failed In addition, my colleague Andy had a good answer on this thread that I think might help: * Jira…

Thank you for letting me know, Andrew! Take care, if I don't hear from you. :) Regards, Shannon

Julius, Thank you for following up. It is not possible to switch an individual page to the new editor in Confluence Cloud. You'll need to recreate the page and copy and paste the content into the new page. If you have trouble, you might want to try the Source Editor for Confluence Cloud. This app will allow you to copy and…

Hello Magui, Thank you for following-up on this. I have not heard from JP since he raised this question. I do not yet know what add-on he was using to create invites in Team Calendar. I can only assume that he was creating invites in Google Calendar, and events in Team Calendar. However, in Team Calendar it's only possible…

Hello Julius, Welcome to Atlassian Community. It's nice to meet you! We have experienced this issue in the past with the former editor, and it was reported as a bug: * CONFCLOUD-61941 Code Block macro not showing its content if it has only two chars As we are currently rolling out a new editor, the issue was closed. The…

Hello Pelle, Welcome to Community! It's nice to meet you. I believe you might be referring to this bug below: * CONFCLOUD-65842 Markdown is saved as Confluence Wiki on the preview regardless of language mode Codes are being rendered in Confluence Wiki format instead of Markdown. You can find the current workarounds listed…

Hello Gal, Thank you for contacting us! Storing such large files on Confluence is definitely possible, but not recommended. It really depends on your Confluence server. There is a lot to consider, such as how much memory you have allotted on the server and in Confluence, the limits of any proxies that you might be using,…

Dilan, Thank you for contacting us! Happy to help you with this. Can you let me know what you are using to create the table? I assumed that you are using the Jira issues macro, but your last sentence says you'd rather use a table than import a Jira automated table. I'm not sure what either of those refer to, so can you…

Bob, Thank you for confirming that. You can click This affects my team on the bug, and that will log your vote, and cause you to receive any updates of its progress. Take care, and have a pleasant week. Regards, Shannon

Ariana, Thank you for confirming that. You can go to the bug ticket and click This affects my team in order to help keep track of the users who have been affected by this issue. Let me know if you have any questions about that. Take care, and have a pleasant week. Regards, Shannon

Thomas, That's no problem at all! Glad it was helpful to you and that you're now up and running again. Take care, and have a pleasant week. Regards, Shannon

Hello Shankar, Thank you for confirming that! It would definitely be the right place then, I'm sure some of the Marketplace developers have run into similar situations so they will surely be able to assist you. Take care, and have a pleasant week. Regards, Shannon

Hello Julio, Welcome to Atlassian Community. It's nice to have you. Can you let us know which version of IE this is happening in? I assume it is 11 as this is the only supported version in Cloud. Can you confirm that? Please share with us the exact error you encounter when you try to save. Are you are also able to…

Hello Andrew, Thank you for contacting us about this. What it sounds like you want to do is to copy a space but change the space name and key, is that correct? If so, I would recommend reviewing this article for help: * How to copy or rename a space in Confluence The 2nd part of the article will let you know exactly what…

Hi Juan, Welcome to Atlassian Community! It's nice to meet you. I actually just answered this for another customer, I'll share my response below. * Is it possible to 'Show as link' for an PDF attachment in the new editor? Thank you for reporting this to us! I noticed something similar the other day when I was…

Hi Alex, Thank you for contacting us about this! Happy that you like the new editor. At the moment we are slowly rolling out this functionality to instances, so not all of our Cloud customers have the new functionality across their instance. This is always changing, so I don't want to give you information on Community that…

Hello Paul, Welcome to Community! It's nice to have you. I don't believe there is a way to do this, but I found an older thread that mentions some ways to do it, including directly via the database. Of course, we do not recommend this, but if you're in a pinch, it could work. Have a look below: * create new user in…

Hello Ariana, Welcome to Atlassian Community! It's nice to meet you. Is the user group a predefined one? We have a bug right now where users aren't able to share to predefined groups. * CONFCLOUD-33616 Autocomplete does not find predefined groups when sharing a page This would include groups such…

Hello Marcel, Thank you for reporting this to us! I noticed something similar the other day when I was troubleshooting, so I reported this request below: * CONFCLOUD-65302 Ability to link text to an attachment in editor As a workaround, you'll need to use the Attachments macro to obtain the URL of the attachment, and link…

Hello Thomas, Thank you for contacting us. The error shouldn't tell you that the key isn't valid if it's in use, so I think this might be a different issue. You can confirm first that your original instance is now offline? That will rule out your first concern. The article below says you might get that error if the plugins…

Hello Lior, Welcome to Atlassian Community! It's great to have you. Can you help us to understand your situation a bit better? From what I understand, you have a Jira instance, and you want it to send a reminder to your employees to update a document with handover notes for the next shift during an overlap. Is this correct…

Hello Alex, Thank you for contacting us about this. I believe you might be referring to your Confluence Cloud subscription. Is that right? If so, you need to contact the support team about this. You can reach them at support.atlassian.com. They can then take a look at your site and find out why you are not able to see your…

Hello Alex, Welcome to the Atlassian Community! It's nice to have you. From my understanding, you have a page in Confluence 6.13.4 that you wish to export to PDF. When you export it from your production instance, then it looks like image #2. However, if you export the page to PDF from your staging instance, which is an…

Hello Shankar, Thank you for contacting us! I just need some clarification here on what you are trying to do. Is this an existing add-on from Marketplace, or are you creating one for Confluence Server? If so, you should know that this forum is for end-users, so you're not likely to see very many answers from developers on…

Hello Katie, Welcome to the Atlassian Community. It's nice to have you! This is not possible in Confluence Cloud, as it requires you to be able to edit the email source code, as you would do in Confluence Server. We have a feature request for this for Cloud below: * CONFCLOUD-36825 Configure Notification Email Subject…

Hello James, Welcome to Atlassian Community. It's great to have you! The Reputation Based Permissions is a setting that can be toggled on and off. * Go to > General Configuration > Confluence Questions Customization. * Select/Unselect Reputation Based Permissions * Choose Save. See Questions > Permissions for more details.…