Shannon S Atlassian Team

Comments

  • Hello Selvestre, Thank you for contacting us. Can you confirm which version of Confluence this is for? I believe you might be on Cloud, and if so, it is not possible to modify the appearance of macros. If you are on Server, then you would need to either edit the source code of the macro itself, or embed CSS into the page…
    in How do I change the font size in the header of a expand macro? Comment by Shannon S June 2019
  • Hello Bob, Welcome to the Atlassian Community! It's nice to meet you. It sounds like you have a column that is all numbers, and you are trying to sort that column specifically, and it's not working, for example: 1, 11, 2, 21, 22 instead of, 1, 2, 11, 21, 22. Is this correct? Can you confirm if you are on Confluence Cloud?…
    in In the Page Properties Report macro, how do I sort numerically? Comment by Shannon S June 2019
  • Hello Laura, Thank you for contacting us! Could you help me to understand exactly what it is you are trying to do? I suspect you might be working on developing a Confluence Server add-on. Is this correct? If so, I wanted to let you know that this Community is an end-user forum, and so you won't see as many developers here…
    in What should I use instead of: AbstractBlueprintContextProvider() getSpaceBlueprint() getContext() Comment by Shannon S June 2019
  • Hello Jonathan, Thank you for contacting us about this. The best way to migrate your calendars is to recreate them in Confluence Cloud using the .ics URL. * Step 1: Export Team Calendars Content to Other Calendars * Step 2: Create, Add, and Edit Calendars > Add Other Calendars Essentially, you'll export your calendars to…
    in Team Calendar cloud migration Comment by Shannon S June 2019
  • Hello Jade, Thank you for contacting us. Unfortunately your first request for the Space Admin to be able to add users to groups is not possible. Groups are a site-level change, and is unrelated to your spaces. Therefore this is the reason why the Site Admin needs to do it. On the other hand, modifying permissions for a…
    in Is it possible for an admin to have restricted access to billing and other spaces? Comment by Shannon S June 2019
  • Hello Roberto, Thank you for letting me know you were able to resolve your issue! Take care, and have a pleasant week. Regards, Shannon
    in UPM update fails Comment by Shannon S June 2019
  • Hi there, Happy to hear that your issue is resolved! That's great news. Do let us know if you have any additional issues or questions. Regards, Shannon
    in Confluence Setup Fails after DB Setup Comment by Shannon S June 2019
  • Hello Roberto, Sorry about that! It looks like the URL I pasted got replaced somehow with a portion from the URL to this thread. The URL I meant to send you was this: https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html Finding the Confluence log files This section describes Confluence's default…
    in UPM update fails Comment by Shannon S June 2019
  • You're welcome, Luise! Hope that I was able to answer your question. Take care and have a pleasant week. Regards, Shannon
    in Create a new group with existing groups Comment by Shannon S June 2019
  • Hello Karl, I'm terribly sorry to hear the upgrade is still not working for you despite my suggestions. Unfortunately I am not able to offer a TeamViewer session, however, the next step we normally take would be to get a look at your full log files. I went to create a ticket for you, but I noticed that you had attempted to…
    in got a fatal error after upgrading Comment by Shannon S June 2019
  • Thank you for the help with this, @Michael Thompson! @Atlassainadmin, can you confirm if you were able to get it up and running with Michael's help? Regards, Shannon
    in SSL setup Comment by Shannon S June 2019
  • Hello Andrew, Unfortunately that is the case that you will need to pay for the license for all of your users. I understand that with 400+ users, this can be quite costly. At this time, however, the licensing is based on the number of users in Confluence and cannot be assigned to only specific users. We have a feature…
    in Is there an equivalent 'confluence-source-editor' for the Confluence Cloud? Comment by Shannon S June 2019
  • Hello Raquel, You need to send a message to the Support Team: * https://support.atlassian.com/contact/ They can help you to correct it on your instance. Thank you for your understanding! Debe enviar un mensaje al equipo de soporte. Pueden ayudarte a corregirlo en tu instancia. ¡Gracias por su cooperación! Regards, Shannon
    in Idioma por defecto en service desk Comment by Shannon S June 2019
  • Hello Pavel, This is not possible in Confluence, as you can see by the reply I just left on the other thread: There was a feature request to be able to specify a default template, but the resolution was to be able to promote templates. This will not work when creating a page using WebDAV, as you can see by the 2nd link. *…
    in Page template when creating it via WebDAV Comment by Shannon S June 2019
  • Hello Yves, Thank you for contacting us. It is not possible to set a default template for pages created using WebDAV, and I am not aware of any add-ons that would allow you to do that. There was a feature request to be able to specify a default template, but the resolution was to be able to promote templates. This will not…
    in Can I define a default template for pages created from WebDAV? Comment by Shannon S June 2019
  • Hello Jan, Thank you for contacting us. Can you let me know what you mean when you ask how to get "amps" to use the correct H2? The H2 database information is stored in your Confluence data files. Thus, when you update confluence.cfg.xml, it will automatically be able to find your existing H2 information. You will need to…
    in cannot start Confluence version 6.2 and later using atlas-run Comment by Shannon S June 2019
  • Hello Jamil, Thank you for contacting us! This is very interesting indeed. I think you might be using the add-on called Update & Notify for Confluence, because usually Confluence won't say Update & Notify at the bottom. Can you confirm? If so, could you please disable it and see if the problem persists? If we need to…
    in Close button Comment by Shannon S June 2019
  • Hello Arvinpreet, Welcome to Community! It's great to meet you. Can you just confirm which pie chart you are referring to? Since Test Execution is not a feature of Confluence, I believe you might be using an add-on, such as Zephyr. Could you verify that? Thank you! Regards, Shannon
    in How to fix the Pie Chart for test execution? Comment by Shannon S June 2019
  • Hello Theresa, Thank you for letting us know about this. I'd love to help you find out why this is happening to you. I just tested this myself on Confluence 6.15.4. If I search and find my PDF, I click on that first result, and it opens up the PDF preview: Can you let me know if I understood your issue correctly, as I am…
    in When searching in Confluence, if the result is an attachment and one clicks on it, does not open. Comment by Shannon S June 2019
  • Hello Rachel, Welcome to the Atlassian Community! It's nice to meet you. When you mention your users are being redirected to a Service Portal, are you referring to Jira Service Desk? The information I will give you is to work for standalone Confluence. If you need to redirect within Jira Service Desk, please let me know.…
    in Customize User Invite Redirect Comment by Shannon S June 2019
  • Hello Сергей, Thank you for contacting us! Allow me to verify your issue with you. * From my understanding, on some pages in Confluence which are linked to from a Jira issue, the "# linked issues" dialogue does not appear. * All affected pages are within a specific space. Can you confirm if I got that correctly? Does this…
    in can't see jira links dropdown in one space Comment by Shannon S June 2019
  • Hello Jiri, Thank you for providing that information. The problem is that it is taking too long for the file to upload and exceeding the timeout, as you discovered. The timeout can be an issue due to the network connection. * Can you tell me how fast your upload speed is? You can go to fast.com to test this. * How long is…
    in Uploading 300+ MB files to Confluence - repeated attempts succeed Comment by Shannon S May 2019
  • Hello Shree, Thank you for contacting us. First, I wanted to let you know that I removed the URL to the customer instances from your post. This is because this forum is public, and sharing any private information can be seen by everyone. Since you're having issues with UPM, I would recommend that you raise a ticket with…
    in Reinstalling an add-on from marketplace doesn't seem to reflect in license status Comment by Shannon S May 2019
  • Hi Saúl, Glad to hear you were able to resolve the issue! That's great news. Let me know if you were able to open a new thread or if you need any help with that. Regards, Shannon
    in Connecting confluence - strange message from proyect configuration Comment by Shannon S May 2019
  • Hello Ghanshyam, Thank you for contacting us about this! It appears that you're having issues with an add-on you are developing for Confluence Cloud. I would recommend that you reach out to the community at the Atlassian Developer Community The reason being is that this community here is more for end users, and so it is…
    in aui-prototying js not working in confluence dynamic macro Comment by Shannon S May 2019
  • Hello Luise, Welcome to Community! It's nice to have you. Nested groups are not possible in our Cloud offerings, unfortunately. There was a feature request raised for this a few years ago, but it has been closed as we don't intend to offer this in the near future: * ID-167 Support Nested Groups in Atlassian Cloud platform…
    in Create a new group with existing groups Comment by Shannon S May 2019
  • Hello Jenny, Thank you for letting us know about this. I am testing this on my own Cloud instance, but I am not able to replicate the behavior. In my case, when I upload the document, it does go to the bottom of the page tree list, but still displayed on the left-hand sidebar. When you say that you go to Content Tools and…
    in import word doc not visible in sidebar Comment by Shannon S May 2019
  • Sumit, Thank you for contacting us! Happy to help with this. Can you tell me what REST call you're using where you are getting the page not found error? What version of Confluence is this for? What user are you running the queries with? Does the user have permissions in Confluence to create a page in that Space? Regards,…
    in Rest API call: 404 Page Not found Error Comment by Shannon S May 2019
  • Hello there! Thank you for contacting us about this. There's a really great answer on the thread below that I think will help you: * Solved: JIRA 7.X SSL Linux Server NO GUI If you have any trouble at all during the setup, please let us know exactly what you did so far, and where you are stuck, and we will be happy to…
    in SSL setup Comment by Shannon S May 2019
  • Hello Alexey, Thank you for contacting us about this. Could you tell me what your Confluence version is, and if you have the proper encoding set to UTF8 on your instance? You can review this article for help on testing that: * Troubleshooting Character Encoding Regards, Shannon
    in Проблемы с кодировкой в просмоторщике документов Comment by Shannon S May 2019
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