Shannon S Atlassian Team

Hi there, Welcome to Atlassian Community! It's nice to have you join us. :) Can you show me some screenshot examples of the things that are not populating? I can check and see if you're affected by a known bug. Thank you! Shannon

Hi Carissa, In that case, it does sound like someone familiar with the Content Formatting add-on will need to answer, so I'll leave this in Adaptavist's collection so they can help you. Unfortunately, the features you're mentioning aren't native to Confluence, so I won't be able to assist you with this. I recommend you…

Hi A B, I'm happy to hear you were able to authenticate with the token! Glad I could help. :) Take care, and have a pleasant weekend. Shannon

Hi @Schule Salenstein, I'm waiting for some information from you on the support case before enabling the legacy editor template. Are you having trouble receiving my emails? Let me know if there's anything I can do to help. Take care, Shannon 

Hi Carissa, Thank you for letting me know. It looks like the Progress Bar container is something from Adaptavist's Content Formatting Macros. I've moved your question over to the Adaptavist collection so they can answer. For your 2nd question, I don't think I understand the question, but it may also be because it's related…

Hi A, Welcome to Atlassian Community! It's nice to have you join us. I'm not familiar with the sphinxcontrib.confluencebuilder script you are using, but Cloud authenticates using an API token when using a script or other process: * Manage API Tokens for your Atlassian Account Can you confirm if you are using an API token?…

Hi Michael, Thanks for joining us on Atlassian Community! Welcome. :) Can you show us the call you're making to REST API and the response? We can try to help you, but you may find help with our Developer Community instead. The folk there are more familiar with these development-related questions since this Community is…

Hi Zoryana, Please make sure when you're suggesting your company's addon, that you specifically say it's provided by your team. You can refer to the Atlassian Community online guidelines for Marketplace and Solution Partners Identify yourself as a partner: Make sure the user is aware you are affiliated with a partner…

Hi @Finke Lamein, I am following up now because I logged a feature request below for the same. If anyone else is confused by this permission showing up on your site without having the app enabled, please vote on the following ticket: * CONFCLOUD-72700 Add Microsoft Teams for Confluence Cloud admin permission only when…

Hi Carissa, Happy to help! Is this concerning the Confluence server site again, or is it Cloud? If you want an exact duplicate of a page section, you can use the Excerpt include macro. I'm not clear what you're using to generate the progress bar. Is there an add-on that you're using? If you're unsure, please share a…

Hello Reto, I've created a ticket for you in our support system so I can help you with that change. I'm sending you an email now via the case JST-688323 requesting some follow-up information. I'll speak to you on the ticket! Take care, Shannon

Hello Mamatha, Thank you for reporting this to us! I've removed your colleague's email from your posts for her privacy, but I was able to track down the reason why she's not receiving it. When our email server attempted to send the message, your mail server replies with the following message: 550: 550 Invalid Recipient -…

Hi, johnt, I hope you are doing well. We're happy to help you figure out why you can't get your page to display. Can you let us know a bit about how the page is structured? Do you have the Excel file embedded in the page as an attachment? Would you be able to show us how it looks now and what error messages you're getting?…

Hello Christoph, Welcome to Atlassian Community! It's nice to have you join us. Unfortunately, templates can't access these common Confluence variables, such as created, last modified, and page ID numbers. However, we have a feature request below, which you can watch if you want to stay informed on its status. *…

Hi Petr, Thank you for bringing this to us on Community. Can you see if you can report that on the bug tracker for that script? https://bitbucket.org/atlassianlabs/automatic-cloud-backup/issues?status=new&status=open I'll allow others to respond if they could get the script working, but I wanted to show you this other…

Hi Carissa, We have a list that you can compare if you want to know if a macro came with Confluence or if your team installed it: * Macros in Confluence Server and Data Center User Macros are a feature we included with the Server and Data Center versions of Confluence. It provides a way for your team to create custom…

Hi Cate, Glad to hear it! I'm so sorry about that. I didn't expect it to interfere with Jira like that. Take care! Shannon

Hi Carissa, Thank you for clarifying. That is precisely what I needed. According to our HTML macro documentation, I don't see a documented way to reference other macros. While the HTML macro is ours, that particular span macro you're trying to reference is 3rd party macro. You might want to contact the vendor and see if…

Hi Carissa, Thank you for the screenshot. That macro you circled looks like one we had in Confluence Cloud a few years ago but discontinued. The other macros with an orange icon (including the Span macro you're using) are by a third-party provider. To answer your original question, I don't think it's possible to reference…

Hi James, Thank you for providing those details. It looks like you were using the Search Results macro on your self-hosted version. Unfortunately, we ended support for that macro after Confluence 7.0, so this is why the markup syntax doesn't work anymore. I discovered we have a feature request for that macro in Cloud: *…

Hi John, Thank you for your reply. By chance, was Confluence running when you made the change? You may need to stop Confluence completely, clear the cache, and start it again. Let me know how that goes! Take care, Shannon

Hi Cate, Can you try again using this link? https://jira.atlassian.com/browse/CONFCLOUD-5245 I pasted the link in before and it had a space at the end, so when Community served the link, it was adding the space as part of the URL: https://jira.atlassian.com/browse/CONFCLOUD-5245%C2%A0 I removed the space and now the link…

Hello Carissa, Welcome to Atlassian Community, and thanks for raising this with us. It looks like you might be using a 3rd-party add-on to add the HTML and span macros since they're generally not supported in Confluence Cloud. Can you let me know the name of the add-on you're using to make sure we give you the correct…

Hi Cate, Thank you for sharing your workaround! I tried to paste your workaround into the Jira case, but I get the same error. There may be a problem with the formatting or your use of the minus sign that Jira disagrees with. You can try to simplify your reply and then link to your comment directly:…

Hi Pardis, Thank you for your reply. Although we raised this bug ticket last year, we're referring to it now to track the exact behavior you describe. We have encountered quite a few customers in the previous week who successfully configured the contributors macro months ago, only to have it stop working. As a result, the…

Hi Kirby, I hope you had a relaxing vacation! Thank you for following up, and take care. :) Shannon

Hi Kathryn, Thank you for confirming that. I'm trying to replicate this on my Cloud site using Chrome, but I haven't been able to. I'm using Chrome version 92.0.4515.159. Could you tell me what version of Chrome you're using? If you disable your Chrome extensions and try with incognito mode, can you still reproduce the…

Hi Cate, My apologies - I overlooked that you mentioned that. I have added your findings to the feature request internally, as I don't think it's intentional, and you've found an undocumented workaround. Feel free to add your notes to the feature request, too - that way, if anyone comes along trying to do the same, they…

Hi John, Good morning, and thank you for raising this with us! The error you receive looks like it may be related to the following bug: * MySQL Bugs: #102435: java.time.LocalDateTime cannot be cast to class java.lang.String Can you let me know if you are using MySQL, and if so, what are your MySQL and JDBC driver versions?…

Hello Cate, Thank you for raising this question on Community. In the Content by Label macro, the With title filter uses the CONTAINS operator. So, unfortunately, you won't be able to use the NOT to exclude page titles, only to exclude specific labels. We do have a feature request for this, but unfortunately, it's been open…