Shannon S Atlassian Team

Hi James, I can certainly try to help. I've never inserted CQL in Markup before; what are you trying to accomplish here exactly? Are you inserting a particular macro? I hope to hear from you soon! Shannon

Hi @Kirby, I sent you an email via our support portal a few days ago, but I haven't gotten your access approval yet. I will need that to proceed with changing your indexing language. Can you check your email and please approve that for me? I appreciate your help! Shannon

Hello everyone! Thank you all for reporting this issue. The error relates to a known bug. If you're encountering this error, please click This affects my team on the link below. * CONFCLOUD-71202 Contributor macro not retrieving data and throws error code 404 Thanks again, and take care, Shannon

Hello Venkatesh, Good evening! I hope you are doing well. This isn't a built-in capability of Confluence, so I assume you're working with a specific add-on. Can you confirm which Table Filter macro this is that you're using? Thank you for your help! Take care, Shannon

Hi Yogev, Thank you for raising this question on Atlassian Community. I recommend that you continue working on the case via the Developer Community. If they cannot help you there, we won't be of much help here either since this community is primarily end-users. I see Bentley is working with you, but if you need to raise a…

Hello @Yogesh Maheshwari, Thank you for your reply. I checked your Cloud site, but I don't see that your team has brought this occurrence to support. Can you please have your site admin raise a ticket with support to gather collect your report? We need to investigate to see why you are getting that error on your pages. I…

Hi Kirby, Thank you for your request! As a free site admin, you can raise a question on Community, and I can submit a support ticket for you from there. I've created a new question from your response so that I can change your indexing language to Russian. Please check your email in a few minutes, and you'll receive the…

Hi Kathryn, Thank you for bringing this issue to the Community! Can you let me know which browsers you can reproduce this, and are your colleagues able to replicate the same? Does it occur with specific attachment types? I hope to hear from you soon! Take care, Shannon

Hi James, Welcome to Atlassian Community! Thanks for joining us. You can refer to the Atlassian Developer documentation on how to use lastModified in a CQL query: * Advanced Searching Using CQL > LastModified Search for content that was last modified on, before, or after a particular date (or date range). The search…

Hi @Kirby, Thank you for your reply! The setting is something only support can access, so you would need to log a ticket. You can do this from https://support.atlassian.com/contact/ Take care, Shannon

Hello Mira, Thank you for raising this in the Community! This is due to a known bug reported below: * CONFCLOUD-72469 Table of Contents macro is not working with the excerpt and excerpt include macros Unfortunately, there is no workaround at this time, but it is on our short-term backlog to fix. You can click This affects…

Hello Andrew, Thank you for raising this! There is a known bug at the moment that causes the color comparisons not to appear: * CONFCLOUD-69883 Page's Versions Comparison tool issue Unfortunately, there's no known workaround. Click This affects my team, and you'll be updated when there is any progress on a fix. Thanks…

Hi Celine, Welcome to Atlassian Community! I'm happy to help you. Can you help me to understand what emails you are trying to sync with Salesforce? Salesforce isn't an Atlassian product, and since Confluence isn't an email service, it isn't clear to me what you want to do. Can you help clarify what you're hoping to do?…

Hi @Gideon Stettler, Thank you for your reply! To be honest, I am not too familiar with Jira Cloud. I recommend raising a new question under the Jira collection, and someone can let you know. Take care, Shannon 

Hello Ashvina, Thank you for raising a notification for us here. It looks like, in addition to your ticket, your colleague was able to get in touch with the Advocates team, and the issue is now resolved. Can you confirm? Take care, Shannon

Hi Mike, Thank you for your reply. I usually work with Confluence, so I'm not too familiar with that technology. Since your question sounds like it might be more closely related to Jira, I'll move this thread over to the Jira collection. The folk there will be able to help you. I appreciate your understanding! Take care,…

Hi Peter, Welcome to Atlassian Community! Thank you for joining us. If you want to integrate a 3rd-party product with Jira and Confluence, you'll need to install an add-on for that. You can visit Atlassian Marketplace to see what Azure add-ons are available for Cloud. Take a look at those, and let us know if you have any…

Hi Kurt, Thank you for contacting us about this. I recommend raising a ticket with the Customer Advocates, and they can help get your site canceled. Contact Support Select either My Account or Billing/Licensing options, and that should get you to their queue. Thank you! Take care, Shannon

Hello Mike, Thanks for asking this question on Community! Can you help elaborate a bit on what you're looking to do? It sounds like you could be referring to Jira Service Management. Would you explain a bit more about what you need to do or share any posts you read? Thank you, Shannon

Hi Sean, Thank you for your question! I believe what you want to accomplish is aggregate calendars. It's not possible in Team Calendars yet, but there are a few open feature requests for that: * CONFCLOUD-51424 Ability to aggregate calendars * CONFCLOUD-50289 Ability to create aggregate calendars of different event types…

Hi Jake, Welcome to Atlassian Community! Thanks for joining us. Actually, the Developer Community might be able to help you; I found a similar thread there that may have your answer: How may I search a content property via REST CQL search? Have a look there, and see if that answers your question. If not, you can try…

Hi Kumar, Thank you for your reply. It's possible, but you have to insert the carriage return after you make a list. I'll share a video with you below. Note that you have to hold down the Shift key while hitting Return, or it just adds a new line. Can you give that a try? Shannon

@Varun kumar thupakula @JRodney Estrada Apologies, I didn't see your reply to this question since it's a few years old. That's correct - you can use the procedure from our developer site: Basic auth for REST APIs If you have any trouble, please raise a new question, so it doesn't get overlooked. Thank you! Shannon

Hello Alexander, Welcome to Atlassian Community! I'm happy to assist you. I reviewed your ticket from the Customer Advocates, and I understand your site was deactivated for five days due to non-payment. However, as Elmer suggested, this is not supposed to cause any data loss. To assist you, I need to create a support…

Hi Bryan, Welcome to Atlassian Community! Thanks for joining us. Can you show me an example of the problem you're encountering and a link to the comments you found? We have changed the editor a few times since 2011, so the problem has likely evolved since then. I want to make sure I understand the problem as it is today,…

Hi Gelbana, I agree, and I see you were able to log the feature request yesterday! I'll share it below so other customers can vote on it if they're interested: API-445 Support "digest" mode for updated pages. Thanks again for submitting the feature request. Take care, Shannon

Hello Jascha, Welcome to Atlassian Community! Thanks for joining us. Team Calendars should work with either of your Confluence sites that are on a Premium plan. Unfortunately, it's not available on any Standard or Free plans. Can you share some screenshots of what you're seeing? I'm happy to take a look, but you might need…

Hello Kumar, Welcome to Atlassian Community! Thanks for joining us. I understand you want to nest lists in Confluence, but could you provide me an example of how that would look? I want to make sure I follow correctly. I hope to hear from you soon, Shannon

Hello Weian, Thank you for raising this question! I hope you are doing well. Atlassian stores user data separate from the Cloud products, so it does have to propagate. However, it shouldn't take that long. Can you tell me how long it took until your code could find the account? We may need to create a support ticket to…

Hi Gelbana, Thank you for your question! There's a feature request in the Slack integration where there should not be a notification when notify watchers is off. If we implement this feature request, it will solve your problem: API-290 Disable Slack notification for updates on pages when the notify watchers flag is turned…