Shannon S Atlassian Team

Egor, I'm sorry to hear you're having this problem. Since it appears you were able to login to Community, can you tell me where you were trying to login when you received this error? Are you able to provide an English translation for the error? Regards, Shannon

Hello Lisa, Welcome to Atlassian Community. It's nice to have you! Jira will autocorrect our product names to the proper capitalization, per our Branding Change in 2017. So for example: * JIRA > Jira * BitBucket > Bitbucket * HipChat (RIP) > Hipchat It shouldn't be autocorrecting the spelling anything besides that. Can you…

Hi Bret, Thank you for contacting us about this. * Can you tell me, if you still have any pages on the old editing experience, are you able to add the macro there? * If you were to use the / shortcut menu in Confluence to add the macro, does that work instead? * Does this occur on several different browsers? I suspect it…

Hello Rick, Thank you for contacting us about this. There is an open bug about this issue in Confluence Server, which you can find below: * CONFSERVER-35569 JIRA Issues Macro not rendering images in corresponding field In addition, the images won't display in PDF exports: * CONFSERVER-37123 Images not included in PDF…

Hello Melody, Happy to help! Can you confirm what version of Jira Service Desk and Confluence you're running? Is both Jira and Confluence using Active Directory now as the primary user directories? You can restrict viewing on a Confluence space for licensed Confluence users, or allow anonymous users access. If you link the…

Hello René, Thank you for contacting us about this. Please take a moment and confirm with us your Confluence Server version and database version. Can you check your Administration > General Configuration > Application Navigator settings, and make sure that they are not set improperly? You can feel free to share the…

Hello Andrea, Welcome to Atlassian Community. Happy to help! Could you help me to understand what it is you're trying to do? I suspect that you might be attempting to develop an add-on for Confluence. If so, you might want to check instead with our Developer Community. That community is more focused on developing for…

Gord, Welcome to Atlassian Community! It's nice to have you. Can you tell me the following: * What version of Confluence are you running? * What database version are you running Confluence on? Note: If you are on the embedded H2 database, at this time, you will need to migrate off of it onto a supported database.…

@Jeffry Gamba, Happy to help. Are you referring to the original message that Naag quoted? "You have temporary access to Administrative functions. Drop access...." This message will show each time a current administrative user tries to access the admin settings in Jira. You drop access whenever you're finished doing what…

Hello Felix, Apologies for the delay. To confirm, are you using a Confluence Server license on your Windows Datacenter, or are you using the Confluence Datacenter license? According to the information I have on file, you're running on Confluence Server, but I wanted to be sure. I'll definitely want to take a look at the…

Hi Sven, Can you tell me what was inaccurate with your results if you use the current built-in search? If I search in Confluence right now, I get 34 results on my instance, but none if I use the dosearchsite search action. Regards, Shannon

Hello Jodi, Thank you for your patience. I was able to determine the proper call in order to update your change comment. Unfortunately, it will require you to provide a new name for the title of the page, and create a new version, but it'll allow you to add change comments. curl -u EMAIL-ADDRESS:API-TOKEN -X PUT…

Matthew, Thank you for contacting us about this. Confluence 5.9.7 reached End of Life on 24 November, 2017. I would recommend upgrading your instance to the latest, and see if the problem persists. In addition, we had a few security vulnerabilities this past spring, so we recommend that you perform this upgrade as soon as…

Hello Pavel, Welcome to Atlassian Community! Happy to help you. Although I am not too familiar with the Atlassian Connect REST-API, I have reviewed the documentation on this. According to the documentation, the endpoint must be called by an app. It is not possible to access this endpoint from any unauthorized user or…

Hello there, Welcome to Atlassian Community! It's nice to have you. To run Confluence as a service on Linux, you must use sudo to run the installer to be able to install Confluence as a service. The installer will create a dedicated user account, confluence, that will run the service. Can you confirm that you used sudo to…

Hello @CodingSpiderFox, Thank you for contacting us about this. At this time, it's not possible to reply to Confluence threads via email. We have a feature request for this below: * CONFSERVER-5002 Comment on page via email In addition, the sender information has confused other users in the past, so we have a request about…

Jaydeep, That's great; thank you for letting me know! Take care, and have a pleasant rest of your week. Regards, Shannon

Hi there, Thank you for confirming that. No, I am not aware of any plans to combine the communities. Regards, Shannon

Steve, Thank you for confirming that; and my apologies. As you're mentioning one specific page, can you confirm this issue ONLY exists with that page? The link to Jira - I assume it just a simple text link? Do you have any add-ons being used on this page? What is the small graphic in the top right-hand corner of your page?…

Hello there, You can add the zip file to your page in Confluence using the Add File option. Let me know if you have any trouble. Regards, Shannon

You're welcome, happy to help! Regards, Shannon

Hello @Chandru_psy, Welcome to Atlassian Community! It's nice to have you. According to Balsamiq, in order to integrate their product with Jira, you need to purchase the Balsamiq for Jira add-on. * Balsamiq for Jira | Balsamiq For Cloud, you would obtain your add-on license for Balsamiq for Jira from Atlassian Marketplace.…

Hi Libor, Thank you for contacting us about this. Can you try to run through the article Unable to connect to SSL services due to PKIX path building failed error? This has solved similar errors for other users in the past, just make sure to copy the certificates properly according to this article. Let us know how it goes.…

Hello Steve, Thank you for contacting us about this. The documentation you found is out-of-date, but thank you for bringing this to our attention. The REST API for Questions for Confluence REST API has been removed as of 2017's infrastructure change. Have a look at Functionality update and moving to our new cloud…

Hello Jo, Welcome to Atlassian Community! It's nice to have you. Confluence doesn't have a feature that would allow users to fill out a form, but there are many add-ons on Marketplace that can help with that. Whether or not that would be possible to integrate with Asana would depend on the add-on itself. Have a look…

Hello Jodi, In that case, it looks like your page might be on the New Editor, which is currently being rolled out to instances on Cloud. This feature was initially removed due to low usage rates, which you can see on the below Roadmap for Confluence Cloud: * Confluence Cloud Editor Roadmap > Change comments We removed this…

Steve, Thank you for confirming that. When you logged in to replicate, this was from a different location, on a different machine? If you were to put Confluence in safe mode, does the issue persist? Regards, Shannon

@abhijeet kumar, Thank you for confirming that; I understand now. The truth is that Confluence isn't really the best tool for transmitting attachments from your phone to your client's machine, as it doesn't keep the information you require. There is no way to change that behavior. WebDAV was formerly available for…

Hi @Duet Techadmin, Thank you for letting me know. If the issue was resolved on restart, it's possible that another cache was cleared that was causing the issue. At any rate, if you do find out what it was, please let us know, even if it's on your end; it could potentially help another user in the future. Regards, Shannon

@Nar Kumar C_ - Narva Software, In regards to the promotion of your add-on Code Syntax Highlighter, please review the guidelines for vendors, particularly these sections: No spamming: Although you are welcome to offer your product as a solution when appropriate, this doesn't mean posting links everywhere that you can find.…