Shannon S Atlassian Team

Hi @Ishita Seth, In addition to what @Dirk Ronsmans mentioned, please check the rest of the Confluence Server logs, and try to restart Confluence. Please raise a support ticket with Confluence Server support if you have any difficulty. Take care, Shannon | Atlassian Community Support

Hello Traian, Good morning, and thank you for raising this on Atlassian Community. Our Access support team will need to assist you with this, so I raised a support ticket for you under your organization admin address and copied your secondary email address on it. You can reply to our ticket from your primary email. We'll…

Hi Petek, (@Alternacx2022) Thank you for sharing these details. It helps! I'll step in and help since Srinatha isn't available at this moment. First, you should make sure you're following the Cloud version of that document. The page you linked is for Server specifically. Refer to this page instead: Confluence Cloud:…

Hi Richard, Thanks for raising this on Atlassian Community, and thanks to @Jack Brickey for sharing the JAC suggestion. You can refer to the below articles to manage the personal/shared space. * Customize your personal space * We're giving you a personal space…automatically! * Get the most out of personal spaces and make…

Hi @최가영 I wanted to share that there's also an experimental Analytics API you could use. For example this would give you page views by month for a specific page:…

Hello @최가영, Welcome to Atlassian Community! It's nice to have you join us. I hope you are doing well. My name is Shannon, and I'm happy to assist you. You can refer to the page, How can I find which pages users have recently viewed? Currently, Confluence does not have a native function for tracking historical page views.…

Hi @Hyunmin Kim, Thanks for raising this on Atlassian Community. There's a known issue with Jira Chart macro and CJK (2-byte characters): * CONFCLOUD-67997 Square character when previewing Jira chart macro with CJK 2-byte characters Unfortunately, there's no workaround at this time, but I hope that helps explain the…

Hi Erik, Good morning, and thanks for raising your question with the Atlassian Community. The Migration Team can help get that information for you: * An overview of the number of spaces in your server instance * An overview of the number of spaces in your cloud instance * An overview of the pages that did not migrate I…

Hi @[deleted], Thanks for raising this. I can take a look for you. I reopened your CA ticket, moved it to support, and assigned it to myself. I'll send you an email shortly. Take care, Shannon | Atlassian Community Support

Hello everyone, and thank you for raising this. We currently have two open feature requests for this functionality. The first is for continuous numbering across the overall page, and the second is for continuous numbering across layouts: * CONFCLOUD-7794 Implement a feature that allows to continue numbering on numbered…

Hi Jeawoong Choi, Thanks for raising your question on Atlassian Community! According to Use the Confluence Cloud Migration Assistant to migrate step 2a, you can create a Cloud Free plan: * Signup for an Atlassian Free plan (max 10 users, free cloud site). The only problem is that you won't be eligible for a Cloud migration…

Hi Bryan, Thank you for your reply. Can you let me know how the email relates to the problem in Confluence? For example, are you copying and pasting text from an email into Confluence? It would help if you could pass this onto your Confluence site admin and have them raise a ticket with Atlassian Support so that we can…

Hello Leo, Thank you for raising this question with the Atlassian Community! There's a known bug that causes square brackets to convert to the hash aka pound symbol: * CONFCLOUD-72438 Confluence pages with links containing "[]" will turn into "#" after being published The current workaround is to update the URL to use raw…

Hi Bryan, Thank you for sharing the example. Unfortunately, I'm not able to tell from your example what part of Confluence is causing this. For faster assistance, please report this to your Confluence site admin and have them raise a ticket with Atlassian Support, and we can take a look at your site. Thanks for your help,…

Hi David, Thank you for letting us know. Take care, and I hope you have a nice weekend. Shannon | Atlassian Community Support

Hello Daniel, Thank you for raising this on the Community. Can you confirm if this error is on your Confluence Cloud site? I recommend reporting this to your Cloud site admins since the URL associated with your account is eligible for support. They can create a ticket with Cloud Support below:…

Hi @Daniel, I saw a similar case on another support ticket, so I raised a ticket with Confluence support on your behalf. Our team can help you in the support ticket. You can update here when we solve the issue with the solution. In the meantime, can you reply to the support ticket with a copy of your Support Zip and let…

Hello Suhayl, Thank you for following up. I'll need to see the Confluence page in question, so can you please have your administrator raise a ticket with us? Then, they can copy you on the ticket they create. https://support.atlassian.com/contact I see your Confluence Cloud site is on the Premium plan, so you're entitled…

Hello everyone, We currently have a feature request to include a timestamp in the Page History, so please add your votes and comments to help get some visibility on this: * CONFCLOUD-68213 Show page history complete timestamp Thank you for bringing this suggestion to Atlassian Community! Take care, Shannon

Hi Alekhya, Thank you for raising this on Atlassian Community. It looks like we didn't get your attachments, but it's best if you have your client submit a ticket with Support. The reason is, if they have Atlassian Access, they're entitled to Premium Support: Atlassian Support Offerings Atlassian Access is available for…

Hi @Radoslaw Cichocki {Deviniti}, The cloned ticket retained the permission settings of the original. I corrected that and you should now be able to access CONFCLOUD-73377 with no issues. Let me know how it goes. Shannon

Hello @csotelo, Thank you for your reply. I'm happy to hear you could downgrade to the free plan. Unfortunately, that is correct; we cannot recover your data per our data storage policy. However, it may be possible to recover some of this data on your end. Some solutions would be: * If an administrator has created a recent…

Hi Thomas, Thank you for following up. We have an open feature request for finding mentions in comments: * CONFCLOUD-71883 List of all the pages where a user is mentioned with @Name in comments In the meantime, I'm not aware of any workaround to solve this. Since I know this wasn't the answer you were hoping for, my…

Hi @Atlassian user, Thank you for pointing that out. It appears the bug was set to Atlassian Staff because the example was from our internal Confluence site. The cloned ticket is here: CONFCLOUD-73377 I added an internal comment explaining the reason for the duplicate, so please add your votes to the above case. Take care,…

Hi Dennis, I hope you are doing well. Thank you for raising this with Atlassian Community. The behavior you encountered is a known bug, and you can follow the resolution in the ticket below: * CONFCLOUD-69859 Pasting in front of bold text loses the formatting of the pasted text * Update: CONFCLOUD-73377 please vote on this…

Thank you for raising this with us at Atlassian Community, and thanks to @Brant Schroeder for tagging us. @csotelo, I researched the history of the site associated with your account, and unfortunately, it seems that we deleted your site data due to non-payment. Your Confluence site has 11 users, so you were upgraded to the…

Thanks for flagging, Jack! Indeed, new Confluence sites don't automatically include the legacy editor template. However, we can always activate the Legacy template via a support ticket. We only need to understand why the new editor isn't meeting the customer's requirements. Thanks again, and I hope you had a happy New…

Hello Steve, Good afternoon, and thank you for raising this on Atlassian Community! I'm sorry to hear you're experiencing issues with the table management in the new editor. I'm happy to enable the Legacy editor template for you. As @Jack Brickey mentioned, new Confluence sites no longer include the legacy editor template.…

Hello Mahima, Thank you for providing your app as a solution. Please note the Atlassian Community online guidelines for Marketplace and Solution Partners. Identify yourself as a partner: Make sure the user is aware you are affiliated with a partner company; for example, by placing the name of your company in your user name…

Hello, and welcome to Atlassian Community. It's nice to have you join us! I believe you don't see the changes because you are using the new Confluence editor for your code block macros. The Code Block Administration menu currently only works with code macros on the Legacy editor pages. Have a look at the top of the…