Shannon S Atlassian Team

Hello Vinoth, Thank you for contacting us about this. I just have a few questions for you before we proceed. * What is the problem exactly, that the preview isn't working? * If you were to click Insert and save the page, what are you able to see? * Do you know if this occurs for multiple Powerpoint presentations? * Do…

Hi Igor, Thank you for contacting us about this! My recommendation for this type of question would be to raise it with the Atlassian Developer Community. That community is more folks who are familiar with this process, whereas this community is more end-users who do not have as much experience with developing for Atlassian…

Hello Spruha, Thank you for contacting us about this. Can you let me know what that means when you say that the user is offshore? I assume you mean they are working from another network or even country entirely. Could you please clarify that? I would recommend having them check the Developer Tools > Network tab of the…

Kim, How frustrating! Thank you for letting me know you were able to get it to save finally, and eventually clear the issue. If you encounter issues saving again, could you please raise this with our Cloud Support Team? If you have any issues, please let me know, but the team can have a look at your logs and help you to…

Hello Travis, I've created the following feature requests for the documentation change: * CONFSERVER-59119 Some macros have no documented parameters or wiki markup example * CONFSERVER-59121 Page Properties Macros have no wiki markup example in documentation For the Page Properties macros, there's a set of display options…

Hi Debra, Thank you for your reply. Just so I understand correctly, what is the older authoring system that you're migrating your pages from? Can you tell me more about how you are doing that? In Confluence, are you using the new editing experience or the old experience? You will be able to recognize the new experience as…

Hi Greg, I think I understand now. To clarify, the Issue Start Date is the one from Jira, but your Issue End Date is a custom date field. Then, for example, the date range should be 19 Nov (Issue Start Date) through 20 November (custom Issue Due Date). Because Confluence reads the 20 Nov date as a due date, it's set to…

Hello, Thank you for confirming you were able to solve the issue. Confluence reads the operating system's timezone as default, and the installation date is null because WST Timezone is dropped in JRE. Confluence needs the correct timezone in order to create pages. We have the feature request below, which is to add…

Hello Divya, Thank you for confirming that. So you already had created the page in the new editor, but didn't try to include it in an Issue Statistics gadget until 2 weeks later. Do I have that right? Were you able to test copying the page to see if the issue occurs there too? Regards, Shannon

Hello Sven, Thank you for letting me know you were able to solve the issue with SP4! To clarify your new issue, you are saying that when you access the admin settings, your site is slow. Is that correct? I would recommend that record a HAR file when visiting your site when it is slow. The article I have linked here…

Hi Anatoly, That's good news! Thank you for letting me know that. If the issue comes back, please let us know. Take care, and have a pleasant rest of your week. Regards, Shannon

Thank you for confirming, Robert. I'm agree that the CSS solution isn't ideal, and I hope we can see this feature in the future! Take care, and have a pleasant rest of your week. Regards, Shannon

Hi Fiona, No worries! Can you just confirm with me that you have tested it again with the suggested formatting and it's now working? Regards, Shannon

Hi Shilpa, Thank you for letting me know that! Take care, and have a pleasant weekend. Regards, Shannon

Hi John, You're welcome! I'm here in case you have any issues with the upgrade. Take care, and have a pleasant rest of your week. Regards, Shannon

Hi Azzy, To clarify, a major cause of this error is indeed blocked IP ranges and domains. However, without being able to see your Confluence site logs, I can't tell you specifically what is causing the error for you. As I suggested back in October, I would recommend that you contact the the Cloud Support team directly.…

Thank you for confirming, Kim! Glad to hear that. Take care, and have a pleasant rest of your week. Regards, Shannon

Andrew, Thank you for letting me know you were able to solve the issue! Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Jose, Welcome to Atlassian Community. It's nice to have you! I noticed that you were able to get in touch with our Cloud Support team. I will be confirming the same information here. We were able to identify that this is actually an unexpected issue and we noticed that it is affecting multiple customers. Our…

Hello Crystal, Thank you for contacting us regarding this. There's a Confluence Analytics feature which is included in our Confluence Cloud Premium offering. This will be able to show you the kind of information you need. You can go ahead and try the Premium plan at no extra cost for the remainder of your current and next…

John, Have a look also here on the ongoing discussion on Community regarding this. * Changes to the Companion App in Confluence 6.15.6 and 6.13.6 I hope that helps! Regards, Shannon

Hello John, Thank you for contacting us about this. In Confluence 6.11, we removed the Edit in Office functionality and replaced it with the Atlassian Companion App. However, many organizations discovered that they are not able to use the Companion app with their current policies. Therefore, we offer the ability to…

Hello @Sven-Peter Barth, Happy to help with this. I just have a few follow-up questions. * Could you confirm with me the exact steps you took to upgrade Confluence? * What error message are you getting in the UI when you try to access Confluence? * What error messages are you seeing in your atlassian-confluence.log when…

Hello @[deleted], Thank you for contacting us about this. There's not currently a year view in Team Calendars, but there's a feature request logged for it below. Please vote on it and watch for updates! * CONFSERVER-51320 Year View Let me know if you have any questions about that. Regards, Shannon

Hello Jason, Thank you for raising this question with us. When applying PDF customization to a specific set of pages in Confluence, you either need to export the entire space or a selected set of pages, which is what you are doing. Perhaps it might be easier for you if you split the space, so that only the 50 pages should…

Hello Shilpa, Thank you for bringing this to us! In our Server apps, you can go to UPM and search for a specific add-on and disable parts of the add-on (known as modules). This is what Stephen is referring to in his answer. Unfortunately, this is not possible in Confluence Cloud, as this is managed by Atlassian. See…

Hello Bruno, Thank you for contacting us about this. I just have a few questions for you that can help us to solve the issue. * Can you tell me if you encounter this issue for any Create from Template macro, no matter which template it's using? * Do you encounter the same issue when attempting to create a page with that…

Hello Maxime, Welcome to Atlassian Community. It's nice to have you. It's not possible to include additional fields when creating issues for Jira via Confluence. We have a few feature requests for that; have a look below: * CONFCLOUD-36260 Create Jira Issue Macro should include additional fields * CONFCLOUD-31867 Ability…

Hello Vladimir, Welcome to Atlassian Community. It's nice to have you! It's not possible to modify the results of the Activity Feed. I did notice that you raised the same request with the Support team, and they have shared the following feature request for your requirement: * CONFCLOUD-27952 Ability to customize the…

Hello Andreas, Thank you for letting me know that. As far as I am aware, Safari is not fully compatible with the Atlassian Companion app at this time due to the following bug: * CONFCLOUD-67604 Attachments macro: view and edit options don't work on Firefox and Safari In the meantime, you can edit files with the latest…