Shannon S Atlassian Team

Hello Alvaro, Welcome to Atlassian Community. It's nice to meet you! We have run a test on our end and can confirm that the 7.1 executable for Windows installs without issue on Window Server 2016. This leads me to believe it is an issue caused by your server or network. Can you please try the following: * Download the…

Hello Sarath, I have not heard of any users encountering issues like that when fixing the collation on their database according to our procedure. To confirm what you're saying, you've created a brand-new PostgreSQL database with the correct collation. You have already migrated your content over to it using pg_dump. Is that…

Anatoly, Thank you for your reply. If you are still encountering this issue, then please have a look at your Server logs per my suggestion and we can proceed from there! Regards, Shannon

Hi Klaus, Thank you for sharing your fix! Glad to hear you were able to solve it. Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Neil, Thank you for contacting us about this. You can use the Questions List Macro to display a list of questions per space. You can use this to display all questions, per space, or using a specific label, for example. Note that you can only specify one space per macro, but you could embed more than one macro on your…

Hello Mike, Welcome to Atlassian Community. It's nice to have you! I noticed the same with the release of the new editor, and raised the following feature request: * CONFCLOUD-65302 Ability to link text to an attachment in editor It's in our long-term backlog right now, and you can follow along on this feature along with…

Hello Kim, Thank you for raising this with us. Can you confirm if you refresh the page if the message remains? This has been a problem we encountered in the past as well as with the new editor: * CONFCLOUD-56893 Certain editor operations result in spurious "unpublished changes" and an empty diff (Old Editing Experience) *…

Hello Minnu, Welcome to Atlassian Community. It's nice to help you. From my understanding, you're attempting to migrate from your production Confluence instance to a staging instance. Is that correct? I recommend reviewing Create a Staging Environment for Upgrading Confluence to be sure that you are following the recommend…

Hello Antonia, Thank you for contacting us about this. The reason your customization is not applying is because PDF customization only applies to space exports (not single page exports). This is per our documentation Customize Exports to PDF. You can try the following workaround from Export Content to Word, PDF, HTML and…

Hello Daniel, Thank you for contacting us. I see you eventually reached out to Cloud Support, but I wanted to answer here as well so it can help users in the future. Modifying the look and feel of Confluence layouts using custom CSS or HTML is not possible. Per our list of Functional differences in Confluence Cloud: Server…

Hello @[deleted], Thank you for bringing this up to us. You can use Team Calendars for Confluence to do this. You can insert a calendar into a Confluence page either by using the URL of the calendar, or by inserting the calendar macro directly. Have a look at Embed Calendars on Confluence Pages for more information. A year…

Hello Rick, Thank you for contacting us about this. Are you able to browse the gadget URL directly from your browser (i.e. https://<<URL>>/jira/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filters-results-gadget.xml)? There might be an issue with Confluence connecting to your Jira server. Additionally, you can try…

Hello Amrik, Thank you for reporting this to us. I believe this is related to the following bug ticket: * CONFSERVER-58411 Adding a user to a repeated event causes duplicate event to be created In the meantime, you'll want to create a new event when you need to change the assignee on a calendar event. Let me know if you…

Hello @amasik, Welcome to Atlassian Community. It's nice to have you. As you've discovered, it's only possible to get a list of tasks through /rest/mywork/task of the currently logged-in user. It is not possible to get a list of tasks for another user, but there is a feature request for this below: * CONFSERVER-56023 REST…

Hi Klaus, Welcome to Atlassian Community. It's nice to have you join us. Do you happen to see any errors in your atlassian-confluence.log file? See Working with Confluence logs for more details. I would recommend reviewing your proxy setup against the following: * Administering Collaborative Editing > Proxy and SSL…

Hello Neil, Welcome to Atlassian Community. It's nice to have you! The most common reason for backup to fail over the web UI is proxy timeout. Proxy timeout kills the connection because it causes Confluence to appear to not respond. Another reason it can fail is the size of the Confluence site. Native XML backup is not…

Hello Sarath, Thank you for contacting us about this. We have a knowledge base article on how to fix encoding in Postgres. * How to fix the collation of a Postgres Confluence database You can either do this using an XML export of Confluence, or with pg_dump. It won't affect any existing functionality so long as you follow…

Hello Anatoly, You'll want to make sure that the URL is added to your Confluence Whitelist. You can also try to reconfigure the external gadget URL. If it continues to throw the error, you will want to look at your Confluence Server logs when you trigger the error. It will tell you there what the exact cause of the problem…

Feng, Thank you for confirming you tested the steps. I'm happy to help you raise a support ticket at this time. The Confluence license associated with your account expired in September. Please be sure that your license is renewed first, or, if you have another license that is currently active, you can raise a ticket…

Hi Andreas, No problem! Thank you for bringing this to us again! I've updated the bug ticket to include that information in case users are experiencing the same delay. Once your list of attached PDF files load, are you able to use the PDF macro as expected? Regards, Shannon

You're welcome, Gajapriya! Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Luis, Welcome to Atlassian Community. It's nice to have you! I found your reply on an older thread here, where the original cause was since resolved. The issue you are encountering is not related to that issue, so I've created a new thread from your question. In regards to that error, I've seen similar errors on…

Hello Fiona, Anchors still function as expected for pages that were created on the old editor. It wasn't until the new editor was introduced that they stopped working. You can follow the examples in the documentation for Confluence Server Anchors as a guide for how they work on the old editor: Link syntax:…

Hello Erik, In that case, you would need to customize Confluence using Javascript or other modifications. For example: * How to Use Javascript in Confluence * Customizing Site and Space Layouts Unfortunately, I won't be able to tell you exactly what you need to do in order to make the desired change. You can test this out…

Travis, Thank you for the follow-up, no worries! I am still gathering details on this. I will share with you the feature request later this week as soon as I have the full list of macros lacking this information. Regards, Shannon

Alec, You're welcome! Please let us know if it works for you or if you have any other questions or issues. Regards, Shannon

Hello Andrew, Thank you for your follow-up. Specifically, the class .aui-icon within .aui-header has the vertical align set: Were you able to track down where the customization was made in your instance? It would help us to see the exact code you're using in order to let you know how to fix it. Please provide that to me…

Hi Greg, Thank you for your reply! To confirm, I'm not seeing that you were able to apply the workaround in that image. The workaround is to also check Issue Created Date under Single Date. Can you please try that and confirm? Regards, Shannon

Hello Olaf, Thank you for providing that screenshot. I understand what happened here. When you go to create a new space, Confluence will automatically suggest a space key based on that Latin characters you enter into the Space Name. So in general "000 Space Name Here" might select the space key 0S. In your case, the rest…

@Dips Narayan, Welcome to Atlassian Community. It's nice to have you! Issues such as this can depend on the current version of Confluence Cloud itself, as well as the specific site that it's affecting, so it's hard to say what might be the cause of the issue if you are experiencing it on your own site. In Gavric's case, we…