Shannon S Atlassian Team

Hello Raymond, Thank you for contacting us. Are you just looking to store Word Documents, or are you asking if you can create a template in Confluence like in Word? You can create a page template to log the information you require. If you want to use your Word documents, you can upload them to a page as an attachment, or…

Hello @[deleted], Welcome to Atlassian Community! It's nice to meet you. It's not possible to modify comments permissions besides Add and Delete. We have two feature requests for that: * CONFCLOUD-24939 Restrict view option for comments on a WIKI page * CONFCLOUD-5639 Hide comments completely from certain users (add a hide…

Hello Aaron, Thank you for contacting us about this. You can change the attachment storage location in Confluence. I'm not sure if this would work with Sharepoint specifically, but that is where you'd change the location once the attachment folder has been migrated. Let me know if you have any questions about that.…

Hello Cindy, Welcome to Atlassian Community. It's nice to have you. As I understand, you want to link an image to a URL. Is that right? If so, there's a feature request for this below: * CONFCLOUD-65640 Cannot add link to image in Fabric Editor Please vote for this issue and you will automatically be added to the list of…

Hello there, Welcome to Atlassian Community! It's nice to have you. When you refer to Add Link, are you referring to the ability to add Space Shortcuts to the sidebar? You need to make sure that you're first in the space itself, and then you should have that option, so long as you are the Space Admin. Let me know if that…

Hi Jeremy, Thank you for reporting this to us. Would you be able to send me a screenshot of how that looks? I'd also like to know the following: * What browser are you using, and what is the version? * Does this occur for other users? Thank you for your help! Regards, Shannon

Hi Rue, Welcome to Atlassian Community. It's nice to have you. I would recommend running a database query to obtain those page lists: * How can I find which pages users have recently viewed? You can either remove those pages, or move them to an archived space. See Archiving Content for more information. You might be able…

Hello Bjorn, Welcome to Atlassian Community. It's nice to have you. If you are referring to the pop-up box that you get while creating some pages from templates, then those are a function of Blueprints. Essentially, Blueprints are a collection of templates, but have some other actions that have been programmed, such as…

Hello Daniel, Welcome to Atlassian Community! It's nice to meet you. It's not possible to restrict the search in Quick Search, only in the Full Search. We had a feature request for this in the past, but it was closed as we don't have plans to implement it: * CONFCLOUD-13704 Make the quick search configurable to space or…

Hi Dan, Thank you for reporting this to us. This was a known issue at the time, and was raised in a bug ticket below (as you discovered via the support ticket you also raised): * CONFCLOUD-68530 Unable to use Jira gadgets/filters from macros in Confluence The issue was reverted 2 days ago, and you should no longer be…

Hello Chris, Thank you for contacting us about this. As you discovered, the code macro was removed from the new editor and replaced with the Code Snippet command (type /code). We have a feature request for further customization within the Code snippet: * CONFCLOUD-66437 Allow further customization of the "Code" macro in…

Hi Scott, Thank you for contacting us about this. Happy to help! You might be able to use Page Properties Report Macro in conjunction with the Page Properties Macro. Essentially you use the Page Properties macro to collect information on the individual pages, and then display it in the Page Properties Report Macro using…

Hi Jeremy, Thank you for contacting us about this. I noticed you raised the same question with the support team, but then you closed the issue yesterday and marked it as resolved. Can you let us know what the solution was? It could help other users in the future. Regards, Shannon

Hi Nino, Thank you for confirming that. It's no longer possible to switch to the old editor. At this point, I would recommend that you raise this with the Cloud Support Team if you are able. We will be better able to troubleshoot this further with you there. If you are not able, can you please let me know your timezone and…

Hi Daniel, Thank you for contacting us about this. I'm not sure I follow. It sounds like you want Confluence will be able to generate a table of contents based on the headings in a Word Document. Am I understanding correctly that there is not currently a table of contents and you want it to be generated on-the-fly when you…

Hello Dmitry, Welcome to Atlassian Community! It's nice to have you. Thank you for confirming which steps you have already tried. There are a few more suggestions from the article java.security.cert.CertificateException: No subject alternative DNS name matching <hostname> found: * Fix the certificate to contain the correct…

Hello Claudio, Thank you for raising this with us. I noticed you have a support ticket at the moment for this same issue. We will be better able to assist you there, considering we will require more information that you may want to keep private from a public forum. Once you're able to resolve the issue, could you let us…

Hello Icarus, Welcome to Atlassian Community. It's nice to meet you! If you go through that process, does the onboarding begin again the next time you log in? Does this occur every time? Thank you for your help. Regards, Shannon

Hello Anas, Thank you for bringing this to us. That's a very interesting behavior. Can you let me know, is the same happening with the other user, if they try to create issues in Jira via Confluence? Is the reporter always the same one in Jira when User A creates an issue in Confluence? Could you also let me know if this…

Hello Kristof,Thank you for contacting us regarding this issue. Happy to help.Permissions are applied after the search is completed, so the search within Confluence shouldn't differ for users regardless of their access. So there must be something else that is causing this issue. To start troubleshooting, can you try the…

Hello Victor, Thank you for contacting us regarding this. I believe you can achieve this in the Jira Issues Macro if you: * Set the fixVersion * Order by issuetype * Display the Release Notes field. Can you try that and let me know how it goes? We also have a template you can use, called Change Log, which will help you to…

Hello there, Happy to help. Can you let me know what happens when you try to add an excerpt macro into your table? I just tested it myself now in the new editor and I was able to. If you have any screenshots of the problem, it will also help. Regards, Shannon

Hello Joseph, Thank you for contacting us about this! It's not currently possible to reorder a row or column in tables in the new editor. We have a feature request for this below: * CONFCLOUD-25847 Drag & Drop to reorder table rows Please vote on this request and you will automatically be added to the list of watchers and…

Hello Joel, Welcome to Atlassian Community! It's nice to meet you. It's not possible to disable email notifications in Confluence entirely, other than disabling per user. We have a feature request for this below: * CONFCLOUD-57677 Disable Email notifications Please vote on the request and you will automatically be added to…

Hello David, Thank you for contacting us about this. It's not possible to filter out unresolved comments at this time. We have two feature requests below: * CONFCLOUD-36602 Ability to report on unresolved file comments * CONFCLOUD-37014 Report Macro for Inline Comments Please vote on the requests that interest you, and…

Hello @Art Elizarov, Welcome to Atlassian Community. It's nice to meet you! Currently, there are two different versions of editor in Confluence Cloud. We are slowly rolling out the new one, which is why you're seeing it on the new page but not the old page. See Confluence Editing Improvements for more details on how to use…

Hi Ray, Welcome to Atlassian Community. It's nice to have you here. I'm happy to help with this issue! Could you show me the current space permissions which you changed, and let me know what groups the user is in on Confluence? What were the permissions before you changed them? Regards, Shannon

Hello Vinh, Thank you for contacting us about this. Could you tell me, is this a Confluence Data Center installation, since you're on AWS? Where is your database being hosted, and what type of database is it? The error looks like it can't connect to your database for some reason. Are you running behind any firewall or…

Hello Ryan, Thank you for raising this question with us. Happy to help you! Cumulative Flow Diagram, Control Chart, and Time Tracking are reports, and not gadgets, so you won't be able to display them in Confluence. See Use Jira and Confluence Together > Create Reports and Gadgets: You can create Jira reports as pages, or…

Hello @Urban Jarl, Welcome to Atlassian Community. It's nice to meet you. Since the the page export doesn't export comments, you'll need to save the page to PDF using your browser. Usually this option is under your Print menu option. Look for something that says "Save to PDF". Let me know if you have any trouble and…