Shannon S Atlassian Team

Hello Jakob, Lately this has been affecting users whose network doesn't allow websocket connections. You can test this by going to your browser's Developer Tools console, and see if you're getting any messages about "connection failed". If you do, then you will want to bring this to your network administrators so they can…

Hi Alexandra, Thank you for the confirmation! Take care, Shannon

You're welcome, Kevin! Happy to hear that it helped. Regards, Shannon

You're welcome, Andreas! Glad to hear it will work for you. :) Take care, and have a pleasant weekend. Regards, Shannon

Hello Guillaume, Thank you for contacting us. Variables can be set only on a specific template, but you can't re-use that variable elsewhere. Can you help me to understand what you're attempting to do exactly? From my understanding, you want to place the same Jira macro over and over again? It might be easier for you to…

Hello Molly, Thank you for contacting us about this. There's a feature request below to be able to include externally hosted images on a page in the new editor: * CONFCLOUD-65749 Ability to add Images from web in the new editor In the meantime, you can copy the image from MyBalsamiq and paste it into the page, or download…

Hello Ernie, Welcome to Atlassian Community. It's nice to have you. The new editor is still missing some features that were included in the old version of the editor. You can find a list of some of these features from our Confluence Cloud Editor Roadmap. In this case, the ability to link to an attachment as text is logged…

Hello Felix, Thank you for contacting us about this. It's not possible to lock comments for editing while still allowing users the ability to comment. There was a feature request for this in the past, but it has been closed as we don't have plans to implement this in the near future. * CONFCLOUD-20658 Unable to prevent…

Hello @Masaru Suzuoki, Welcome to Atlassian Community. It's nice to meet you! Could you please let me know the following about this case? * Does this happen on all pages, or only specific pages? If only specific pages, is there anything unique about the page? For example, does the title contain any special characters? *…

Hello Max, Welcome to Atlassian Community. It's nice to meet you. I want to try and narrow down the cause of this, so could you please help me with the following information? * Is this on the new editor or the old editor? * How did you attach the .pptx file to the page? * To confirm, it does not work both in view and edit…

Hello @fiona_hd, Thank you for contacting us about this. I've read that people have been able to fix this by changing line endings from CRLF to LF, and another resolved it by compiling with CGO enabled. Examples: * standard_init_linux.go:190: exec user process caused “no such file or directory” - Docker * Help! "Exec user…

Kevin, Thank you for contacting us about this. Could you clarify what the issue is for me, so I can give you the right information? You mentioned Jira in your question, but the category is Confluence Server, so I want to make sure I'm answering you properly. You want to use a specific Docker image for Confluence 7.2 that…

Hello Casey, Thank you for reaching out to us on this. For your meetings, I would recommend using the Meeting Notes Blueprint. You can track attendance using the Task Report Macro and display each time someone was added to the attendance list. You can add specific labels to your meetings, depending on which project was…

Hello Jim, Welcome to Atlassian Community. It's nice to meet you! It's not possible to customize the theme of the code block macro, but I've raised a feature request below for this: * CONFSERVER-59314 Ability to customize color theme in code block macro In the meantime, you'll be able to use Marketplace add-ons to…

Hello Piotr, Welcome to Atlassian Community. It's nice to have you! If you're only embedding one video, then you will only be able to have one timestamp in your URL. It's not possible to include more than one timestamp in a single URL. If you want to include more, then you'll need to have multiple links with the various…

Hello there, Thank you for reporting this to us. Is this a new installation? Have you already entered your database and license details? Can you confirm that the screenshot is all you see yon your screen? Is the resolution not larger than this, or are you on a small screen? Please also let us know your database version,…

Hello Gulshan, Thanks for your question! Since this is on Confluence Cloud, I think it might be that those users are those who have had their accounts removed due to GDPR. Have you had anyone with an account on your site have their account removed? Regards, Shannon

Hello Pascal, Thank you for contacting us about this. Did this work in previous versions, or is it the first time you're trying this? I would also recommend reaching out to Adaptavist directly, as it may be something that they're aware of. You could also check your Confluence Server logs and see if there are any further…

Hello Angelina, Thank you for reporting this. Are you still experiencing this issue? I've attempted to replicate this on my end, but I haven't been able to. Do you remember at which point did the header row expand like that? If you were to copy and paste the data within the table into a new table, does the issue persist?…

Thanks, Jackson. In that case, you'll need to find out what Confluence is attempting to connect to on port 8088. This is the only error that I am able to see from the stack trace that you sent and can likely be the cause for your error. You can attempt to recover access using Restore Passwords to Recover Admin User Rights,…

Hello Alexey, Thank you for contacting us about this. Have you already uploaded a Russian font for use with PDF exports? See Create a PDF in Another Language for more details. Regards, Shannon

Glad to hear! Thank you for confirming that. Take care, and have a pleasant rest of your week! Regards, Shannon

Hello Jackson, Thank you for confirming your Confluence and Jira versions. You'll need to be a site admin, but you can check for sure in the User Directories settings. See Configuring User Directories for more details. From the stack trace you sent me, Confluence seems to be having issues connecting to localhost:8088.…

Thanks Shaw, I'm not quite sure why that might not be working, but would it be possible to just use the unicode for the color of the symbol you desire? For example: ⚫ Seems to be specifically for "Medium Black Circle" and 🟢 Shows a green circle. Regards, Shannon

Hello Rakesh, Welcome to Atlassian Community. It's nice to have you. I've tested this on my Cloud instance, but I'm not having the same issue choosing a date past 9 days from now: You mentioned the "now" tab, but this isn't an option for me. Can you confirm that you are indeed using the Calendar macro in Confluence? Can…

Hello, Happy to help with this. Using the Gantt Chart example from our documentation: I am able to display your data from a table. Can you try adding the two commas before your list as the example shows, and let me know if you still encounter the issue? Regards, Shannon

Hello Jackson, Welcome to Atlassian Community. It's nice to meet you! To confirm, you receive this error when you attempt to visit Confluence, or when you login? Could you show me a screenshot of that error? I have a few questions as well: * Could you confirm with us your Jira and Confluence versions? * Is Confluence using…

Hello @Melih R. Çalıkoğlu, Thank you for reporting this. Kindly raise this issue with the Cloud Support Team so we can have a look at your site and help to determine the cause for the performance issues. Thank you, and let me know if you run into any issues. Regards, Shannon 

Hello Belinda, Thank you for contacting us about this. I'm not really familiar with this issue, but I would recommend that you raise the same question on our Atlassian Developer Community. There, you will find users who develop add-ons, similarly to yourself, and they should be able to help you with this. Let me know if…

Hello @noorbasha, Happy to help. From my understanding, you are trying to attach an image to a Confluence page, but you want to do this using only scripting. Is that correct? Have a look at the Confluence REST-API documentation for more details on this. The Cloud version is shared below but let me know if you have any…